Ford 1996 Contour Manual page 178

Please have the following information available when contacting
Ford Customer Assistance:
your telephone number (both business and home)
the name of the dealer and the city where the dealership is
located
the year and make of your vehicle
the date purchased
the current mileage on your vehicle
your Vehicle Identification Number (VIN) listed on your
owner card and/or your vehicle ownership license
Vehicle Identification Number (VIN/Serial Number)
If you still have a service or product complaint, you may wish
to contact the Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada.
Customer Assistance
181