Chevrolet 2007 Avalanche Owner's Manual page 594

STEP THREE — Canadian Owners:
In the event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps 1 and 2,
General Motors of Canada Limited wants you
to be aware of its participation in a no-charge
Mediation/Arbitration Program. General Motors
of Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The
program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the
arbiter. The program is designed so that the
entire dispute settlement process, from the time
you file your complaint to the final decision,
should be completed in approximately 70 days.
We believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of charge.
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For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program,
c/o Customer Communication Centre, General
Motors of Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam Drive, Oshawa,
Ontario, L1H 8P7. Your inquiry should be
accompanied by your Vehicle Identification
Number (VIN).