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Chevrolet 2007 HHR Warranty And Owner Assistance Information

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Download this manual See also: Owner's Manual
IMPORTANT: This booklet contains important information about the vehicle's warranty coverage.
It also explains owner assistance information and GM's participation in an Alternative Dispute
Resolution Program.
Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is
needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

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Summary of Contents for Chevrolet 2007 HHR

  • Page 1 Resolution Program. Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
  • Page 2 Genuine GM Protection Plan from GM. © 2006 Chevrolet Motor Division, General Motors Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors Corporation.

  • Page 3: Table Of Contents

    2007 Chevrolet Warranty and Owner Assistance Information An Important Message to Aftermarket Engine Performance Enhancement Products and Chevrolet Owners.........1 Modifications ..........14 Chevrolet’s Commitment to You .....1 After-Manufacture “Rustproofing” ....14 Owner Assistance ..........1 Paint, Trim, and Appearance Items ....14 GM Participation in an Alternative Dispute Vehicle Operation and Care ......15...
  • Page 4 2007 Chevrolet Warranty and Owner Assistance Information Emission Control Systems Warranty ....19 Owner Assistance ..........33 What Is Covered ..........19 Customer Satisfaction Procedure ....33 How to Determine the Applicable State Warranty Enforcement Laws ....35 Emissions Control System Warranty ..19 Assistance For Text Telephone (TTY) Federal Emission Control System Users ............35...

  • Page 5: An Important Message To Chevrolet Owners

    Chevrolet’s Commitment to You Owner Assistance We are committed to assuring your satisfaction Your Chevrolet dealer is best equipped to provide with your new Chevrolet. all of your service needs. Should you ever encounter a problem that is not resolved during or...

  • Page 6: Gm Participation In An Alternative Dispute Resolution Program

    Therefore, not all dealers are able to perform every repair. If a particular dealership cannot assist you, then contact the Customer Assistance Center. If you have changed your residence, visit any Chevrolet dealer in the United States or Canada for warranty service.

  • Page 7: Warranty Coverage At A Glance

    Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” Bumper-to-Bumper (Includes Tires) under Emission Control Systems Warranty on page 19 for more information.
  • Page 8 − Catalytic converters and powertrain control − Specified components for cars or light duty modules are covered for the first 8 years trucks equipped with light duty or medium or 80,000 miles, whichever comes first. duty truck emission control systems are covered for the first 7 years or −...

  • Page 9: General Motors Corporation New Vehicle Limited Warranty

    To obtain warranty repairs, take the vehicle to a following terms, conditions, and limitations. Chevrolet dealer facility within the warranty period What Is Covered and request the needed repairs. A reasonable time must be allowed for the dealer to perform Warranty Applies necessary repairs.
  • Page 10 Powertrain Coverage Drive Systems: Final drive housing, all internal lubricated parts, axle shafts and bearings, constant The powertrain is covered for 5 years or velocity joints, axle housing, propeller shafts, 100,000 miles, whichever comes first, except for universal joints, wheel bearings, locking hubs, front other coverages listed here under “What is differential actuator, supports, front and rear hub Covered”...
  • Page 11 Accessory Coverages Notice: This warranty excludes: Any communications device that becomes All GM accessories sold by GM and parts that are unusable or unable to function as intended due permanently installed on a GM vehicle prior to to unavailability of compatible wireless service delivery will be covered under the provisions of the from the wireless communication carrier that New Vehicle Limited Warranty.

  • Page 12: What Is Not Covered

    Towing What Is Not Covered Towing is covered to the nearest Chevrolet dealer Tire Damage or Wear if your vehicle cannot be driven because of a Normal tire wear or wear-out is not covered. Road warranted defect. hazard damage such as punctures, cuts, snags, ®...
  • Page 13 Damage Due to Accident, Misuse, or Damage or Corrosion Due to Environment, Alteration Chemical Treatments, and/or Aftermarket Products Damage caused as the result of any of the following is not covered: Damage caused by airborne fallout, salt from sea air, salt or other materials used to control road •...
  • Page 14 Damage Due to Contaminated or Poor Maintenance Quality Fuel All vehicles require periodic maintenance. Maintenance services, such as those detailed in the Poor fuel quality or incorrect fuel may cause owner manual are the owner’s expense. Vehicle driveability problems such as hesitation, lack of lubrication, cleaning, or polishing are not covered.
  • Page 15 Extra Expenses Other Terms: This warranty gives you specific legal rights and you may also have other Economic loss or extra expense is not covered. rights which vary from state to state. Examples include: GM does not authorize any person to create •...

  • Page 16: Things You Should Know About The New Vehicle Limited Warranty

    Tire Service or repaired, depending on the component involved. Any authorized Chevrolet or tire dealer for your All exchange components used meet GM brand of tires can assist you with tire service. standards and are warranted the same as new If, after contacting one of these dealers, you need components.

  • Page 17: L Duramax Diesel Engine Components

    ® 6.6L DURAMAX Diesel Engine • Glow Plug Control System: control/glow plug assembly, glow plugs, cold advance relay, Components and Engine Control Module (ECM) ® For trucks equipped with a 6.6L DURAMAX • Fuel injection control module, integral oil Diesel Engine, the complete engine assembly, cooler, transmission adapter plate, left including turbocharger components, is covered for and right common fuel rails, fuel filter...

  • Page 18: Aftermarket Engine Performance Enhancement Products And Modifications

    Aftermarket Engine Performance After-Manufacture “Rustproofing” Enhancement Products and Your vehicle was designed and built to resist Modifications corrosion. Application of additional rust-inhibiting materials is neither necessary nor required Some aftermarket engine performance products under the Sheet Metal Coverage. GM makes no and modifications promise a way to increase recommendations concerning the usefulness the horsepower and torque levels of your vehicle’s...

  • Page 19: Vehicle Operation And Care

    Chemical Paint Spotting Considering the investment you have made in Some weather and atmospheric conditions can your Chevrolet, we know you will want to operate create a chemical fallout. Airborne pollutants can and maintain it properly. We urge you to follow...

  • Page 20: Touring Owner Service - Foreign Countries

    For eligible vehicles, this mileage will be Chevrolet vehicles. Once you return to the United added to the mileage limits of the warranty ensuring that you will receive full benefit of the...

  • Page 21: Warranty Service - Foreign Countries

    Warranty Service — Foreign Countries Recreation Vehicle and Special Body or Equipment Alterations This warranty applies to GM vehicles registered in the United States and normally operated in the Installations or alterations to the original equipment United States or Canada. If you have permanently vehicle, or chassis, as manufactured and relocated and established household residency assembled by GM, are not covered by this...

  • Page 22: Pre-Delivery Service

    Pre-Delivery Service Noise Emissions Warranty for Light Duty Trucks Over Defects in the mechanical, electrical, sheet metal, 10,000 LBS Gross Vehicle Weight paint, trim, and other components of your vehicle may occur at the factory or while it is being Rating (GVWR) Only transported to the dealer facility.

  • Page 23: Emission Control Systems Warranty

    Emission Control Systems Warranty The emission warranty on your vehicle is issued in How to Determine the Applicable accordance with the U.S. Federal Clean Air Act. Emissions Control System Warranty Defects in material or workmanship in GM State and Federal agencies may require different emission parts may also be covered under the emission control system warranty depending on: New Vehicle Limited Warranty Bumper-to-Bumper...

  • Page 24: Federal Emission Control System Warranty

    Federal Emission Control System Federal Emission Defect Warranty Warranty GM warrants to the owner the following: • The vehicle was designed, equipped, and Federal Warranty Coverage built so as to conform at the time of sale • Car and Light Duty Truck equipped with Car with the applicable regulations of the Federal and Light Duty Gasoline Engines Environmental Protection Agency (EPA).

  • Page 25: California Emission Control System Warranty

    Federal Emission Performance Warranty GM warrants that your dealer will replace, repair, or adjust to GM specifications, at no charge to Some states and/or local jurisdictions have you, any of the parts listed under the “Emission established periodic vehicle Inspection and Warranty Parts List”...
  • Page 26 Your Rights and Obligations (For Vehicles This warranty applies if your vehicle meets both of the following requirements: Subject to California Exhaust Emission Standards) • Your vehicle is registered in California or other states adopting California emission In California, new motor vehicles must be and warranty regulations.
  • Page 27 California Emission Defect and Emission • For 8 years or 80,000 miles, whichever comes first: Performance Warranty Coverage − If the catalytic converter, vehicle powertrain For cars and trucks with light duty or medium duty control module including emission related emissions: software is found to be defective, GM •...
  • Page 28 GM dealer selling your vehicle line as soon 100,000 miles, whichever comes first. as a problem exists. The warranted repairs should Any authorized Chevrolet dealer will, as necessary be completed in a reasonable amount of time, under these warranties, replace, repair, or not to exceed 30 days.

  • Page 29: Emission Warranty Parts List

    Emission Warranty Parts List New Vehicle Limited Warranty on page 5. The “Other Terms” presented under General Motors The emission parts listed here are covered under Corporation New Vehicle Limited Warranty the Emission Control System Warranty. The on page 5 also apply to the emission related terms are explained previously in this section warranties.
  • Page 30 Oil Pressure Sensor (DoD™ only) Transmission Pressure Switches Oxygen Sensors Transmission Shift Solenoids A & B Powertrain Control Module (PCM) ** Transmission Speed Sensors Programmable Read Only Memory (PROM) Fuel Management System Throttle Position Sensor Common Rail Assembly ® (6.6L DURAMAX Diesel) * Throttle Position Switch Diesel Fuel Injection Pump *...
  • Page 31 Air Management System Intake Manifold Tuning Valve Relay Air Cleaner Supercharger Assembly * Air Cleaner Diaphragm Motor Throttle Body * (Replacement Only) Air Cleaner Resonator Throttle Body Heater Air Cleaner Temp. Compensator Valve Throttle Closing Dashpot Air Intake Ducts Turbocharger Assembly * Charge Air Control Actuator Turbocharger Boost Sensor ®...
  • Page 32 Glow Plug Relay (Diesel) Positive Crankcase Ventilation System Ignition Coil(s) Oil Filler Cap Ignition Control Module PCV Filter Ignition Timing Adjustment PCV Oil Separator Knock Sensor PCV Valve Spark Plug Wires Exhaust Gas Recirculation System Spark Plugs EGR Feed and Delivery Pipes or Cast-in Passages Catalytic Converter System EGR Valve ®...
  • Page 33 Fuel Filler Cap Miscellaneous Items Used with Above Components are Covered Fuel Level Sensor Belts Fuel Limiter Vent Valve * Boots Fuel Tank Filler Pipe (with restrictor) Clamps Fuel Tank(s) * Connectors Fuel Tank Vacuum or Pressure Sensor Ducts Hybrid Fittings Auxiliary Transmission Pump, Relay, and Circuit Gaskets...

  • Page 34: Replacement Parts

    Parts specified in your maintenance schedule that The warranty obligations are not dependent upon require scheduled replacement are covered up the use of any particular brand of replacement to their first replacement interval or the applicable parts. The owner may elect to use non-genuine emission warranty coverage period, whichever GM parts for replacement purposes.

  • Page 35: Maintenance And Repairs

    Chevrolet dealer for except in an emergency situation when a reimbursement consideration. This applies to both...

  • Page 36: Claims Procedure

    Manager, Certification and Compliance Division (6405J) Those repairs qualifying under the warranty will be Warranty Claims performed by any Chevrolet dealer at no charge. Environmental Protection Agency Repairs which do not qualify will be charged Ariel Rios Building to you. You will be notified as to whether or not 1200 Pennsylvania Avenue, N.W.

  • Page 37: Owner Assistance

    Oshawa by calling 1-800-263-3777: English, Your satisfaction and goodwill are important to or 1-800-263-7854: French. your dealer and to Chevrolet. Normally, any We encourage you to call the toll-free number concerns with the sales transaction or the in order to give your inquiry prompt attention.
  • Page 38 STEP THREE: Both GM and your GM dealer are You may contact the BBB Auto Line Program committed to making sure you are completely using the toll-free telephone number or write them satisfied with your new vehicle. However, if you at the following address: continue to remain unsatisfied after following BBB Auto Line Program...

  • Page 39: State Warranty Enforcement Laws

    Chevrolet Roadside Assistance have an opportunity to make any needed repairs before you are eligible for the remedies Chevrolet is proud to offer the response, security, provided by these laws. Your written notification and convenience of Chevrolet’s 24-hour should be sent to the Chevrolet Customer Roadside Assistance Program for a period of Assistance Center.

  • Page 40: Warranty Information For California Only

    Warranty Information for • The same nonconformity has been subject to repair four or more times by GM or its agents California Only AND the buyer has notified GM of the need for the repair of the nonconformity. California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable •...

  • Page 41: Special Coverage Adjustment Programs Beyond The Warranty Period

    Chevrolet encourages customers to call the toll-free telephone number for assistance. Chevrolet is proud of the protection afforded by However, if you wish to write or e-mail Chevrolet, its warranty coverages. In order to achieve refer to the address below.

  • Page 42: Online Owner Center

    Canada Online Owner Center Customer Assistance Centre, CA1-163-005 The Owner Center is a resource for your GM General Motors of Canada Limited ownership needs. Specific vehicle information can 1908 Colonel Sam Drive be found in one place. Oshawa, Ontario L1H 8P7 The Online Owner Center allows you to: 1-800-263-3777 (English) •...
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