Cadillac 1993 Fleetwood Owners Literature page 353

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This section will explain how to contact Cadillac if you
need
assistance. It also tells you
how to obtain service publications and how to report any safety defects.
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This section includes the following:
Customer Satisfaction Procedure
Zone and Central Office Addresses
Customer Assistance for HearingISpeech Impaired
MediatiodArbitration Program
Reporting Safety Defects
Product Service Publications (PSPs)
Owner's Manuals and Service Manuals
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CUSTOM%R SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally,
any problems with the sales transaction or the operation of your vehicle will be resolved
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by your dealer's Sales or Service Departments. Sometimes, however, despite the best
intentions of a l l concerned, misunderstandings can occur. If your concern has not been
resolved to your satisfaction, the following steps should be taken:
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STEP ONE
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Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already been
reviewed with the Sales, Service or Parts Manager, contact the General Manager or
owner
of
the dealership.
STEP TWO
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If after contacting a member of Dealership Management, it appears
your problem cannot be resolved by the dealership without further help,
contact
the
Cadillac Consumer Relations Center
24 hours per day by calling 1-800-458-8006 or
if you have an Allant6 call 1-800-ALLAm.
In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling
1-800-263-3777 ENGLISH or 1-800-263-7854 FRENCH.
In Mexico, call 1-900-254-17-86. In Puerto Rico, U.S. Virgin Islands,
call
1-809-763-1315. In all other overseas locations, contact GM International Export
Sales in Canada by calling 1416-644-4112.
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