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Diagnostics/Troubleshooting Overview
•
For general Surface support, visit
•
To troubleshoot device feature/function problems or learn more about Surface Pro 7+ for Business visit
www.aka.ms/SurfaceProHelp
•
If you'd like to learn more about Windows, visit
•
To learn more about the accessibility features of the Surface Laptop, go to the online user guide at
aka.ms/Windows-Accessibility
Software Tools
•
How To:
Update Surface device firmware and OS
•
How To:
Surface Tools Video
•
Download:
Surface drivers and firmware
•
Download:
Surface Diagnostic Toolkit (SDT)
•
Download:
Surface Data Eraser
•
Download:
Surface Imaging Tools
Verify Hardware Functionality
The following approach should be taken when verifying Surface device functionality:
1.
Update device to latest OS/FW versions using the SDT tool – Refer to Software Tools section above for details
on SDT.
2. Verify any suspected hardware failures by running SDT to verify fault:
a.
Run SDT and verify if condition persists or if resolved with use of BMR imaged drive – Refer to Software
Tools section above for details on SDT.
8
www.support.microsoft.com
i.
If problem is resolved, then re-image original SSD as needed.
ii.
If problem persists then remove the SSD as detailed in this guide and send the device to
Microsoft.
aka.ms/WindowsHelp
M1177096
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