Dell XPS Adamo XPS Setup Instructions page 39

How to Return a Product: Before returning a product, you must first
contact Dell customer service and obtain a Credit Return
Authorization (CRA) number before the end of the applicable return
period. Dell will not accept returns without a CRA number. To find the
appropriate phone number or to send an e-mail to customer service
to request a CRA number, go to www.dell.com/contact, or see
"Contacting Dell" or "Getting Help" in your customer documentation.
You must ship the product to Dell within 5 days of the date that Dell
issues the Credit Return Authorization number, as follows:
• Ship back all products you are seeking to return to Dell and for
which you received a CRA number. For partial returns, your
credit may be less than the invoice or individual component
price due to bundled or promotional pricing or any unadvertised
discounts or concessions.
• Return the products in their original packaging, in as-new
condition, along with any media, documentation, and any other
items that were included in your original shipment.
• Ship the product at your expense, and insure the shipment or
accept the risk of loss or damage during shipment.
Upon receipt of your return, Dell will issue a credit or a refund of the
purchase price paid, less shipping and handling and any applicable
restocking fees.
NOTE: Before you return the product to Dell, make sure to
back up any data on the hard drive(s) and on any other
storage device in the product. Remove any and all
confidential, proprietary and personal information, as well as
removable media, such as CDs, and PC Cards. Dell is not
responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or
lost removable media that may be included with your return.
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