Dell XPS 13–9350 Service Manual
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Dell XPS 13–9350 Service Manual

Dell XPS 13–9350 Service Manual

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XPS 13

Service Manual

Computer Model: XPS 13–9350
Regulatory Model: P54G
Regulatory Type: P54G002

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Summary of Contents for Dell XPS 13–9350

  • Page 1: Service Manual

    XPS 13 Service Manual Computer Model: XPS 13–9350 Regulatory Model: P54G Regulatory Type: P54G002...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks ™...

  • Page 3: Table Of Contents

    Contents Before working inside your computer........8 ....................8 Before you begin ....................8 Safety instructions ..................9 Recommended tools After working inside your computer........10 Removing the base cover............11 ......................11 Procedure Replacing the base cover............14 ......................14 Procedure Removing the battery............... 15 .....................
  • Page 4 Removing the wireless card............ 23 .....................23 Prerequisites ......................23 Procedure Replacing the wireless card.............25 ......................25 Procedure ....................26 Post-requisites Removing the speakers............27 .....................27 Prerequisites ......................27 Procedure Replacing the speakers............29 ......................29 Procedure ....................29 Post-requisites Removing the coin-cell battery..........30 ....................
  • Page 5 Removing the battery-status light cable......36 .....................36 Prerequisites ......................36 Procedure Replacing the battery-status light cable......38 ......................38 Procedure ....................38 Post-requisites Removing the touch pad............39 .....................39 Prerequisites ......................40 Procedure Replacing the touch pad............42 ......................42 Procedure ....................
  • Page 6 Removing the keyboard-controls board......50 ....................50 Prerequisites ......................50 Procedure Replacing the keyboard-controls board.......53 ......................53 Procedure ....................53 Post-requisites Removing the display assembly..........54 .....................54 Prerequisites ......................54 Procedure Replacing the display assembly..........60 ......................60 Procedure ....................61 Post-requisites Removing the system board............62 .....................62 Prerequisites...
  • Page 7 ......................80 Procedure ....................80 Post-requisites Removing the palm rest............81 .....................81 Prerequisites ......................82 Procedure Replacing the palm rest............84 ......................84 Procedure ....................84 Post-requisites Flashing the BIOS..............85 Getting help and contacting Dell...........86 ..................86 Self-help resources ....................87 Contacting Dell...

  • Page 8: Before Working Inside Your Computer

    Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

  • Page 9: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 10: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.

  • Page 11: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Using your fingertips, open the system badge.
  • Page 12 Remove the screws that secure the base cover to the palm-rest assembly. screws (9) system badge base cover Starting from the back of the computer, pry up the base cover using a plastic scribe.
  • Page 13 Lift the base cover off the palm-rest assembly. palm-rest assembly base cover plastic scribe...

  • Page 14: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the base cover with the screw holes on the palm-rest assembly and snap the base cover into place.

  • Page 15: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure...
  • Page 16 Peel off the tapes that secure the speaker cable to the battery. battery cable speaker cable tapes (6) Remove the screws that secure the battery to the palm-rest assembly.
  • Page 17 Lift the battery off the palm-rest assembly. palm-rest assembly battery screws (4) Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer.

  • Page 18: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm- rest assembly.

  • Page 19: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 20 Slide and remove the solid-state drive from the solid-state drive slot. solid-state drive slot screw solid-state drive...

  • Page 21: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. Procedure Align the notches on the solid-state drive with the tabs in the solid-state drive slot.

  • Page 22: Post-Requisites

    Press the other end of the solid-state drive down and replace the screw that secures the solid-state drive to the system board. solid-state drive slot notch solid-state drive screw Post-requisites Replace the battery. Replace the base cover.

  • Page 23: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 24 Slide and remove the wireless card out of the wireless-card slot. wireless-card bracket screw antenna cables (2) wireless card wireless-card slot...

  • Page 25: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notches on the wireless card with the tabs in the wireless-card slot.

  • Page 26: Post-Requisites

    Replace the screw that secures the wireless-card bracket to the system board. wireless card notch antenna cables (2) screw wireless-card bracket wireless-card slot Post-requisites Replace the battery. Replace the base cover.

  • Page 27: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 28 Lift the speakers, along with its cables, off the palm-rest assembly. tapes (2) system board speaker cable screws (4) speakers (2) palm-rest assembly...

  • Page 29: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts on the palm-rest assembly, place the speakers on the palm-rest assembly.

  • Page 30: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 31 Note the location of the coin-cell battery and pry it off the palm-rest assembly. coin-cell battery cable palm-rest assembly coin-cell battery...

  • Page 32: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Connect the coin-cell battery cable to the system board.

  • Page 33: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 34 Lift the heat sink off the system board. heat sink screws (4)

  • Page 35: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 36: Removing The Battery-Status Light Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 37 Note the battery-status light cable routing and peel off the cable from the palm-rest assembly. tape keyboard-controls board latch battery-status light cable palm-rest assembly...

  • Page 38: Replacing The Battery-Status Light Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the battery-status light cable to the palm-rest assembly. Route the battery-status light cable and adhere it to the palm-rest assembly.

  • Page 39: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 40: Procedure

    Procedure Lift the latch and disconnect the touch-pad cable from the system board. latch touch-pad cable Peel off the touch-pad cable from the keyboard and palm-rest assembly. Remove the screws that secure the touch pad to the palm-rest assembly.
  • Page 41 Lift the touch pad from the inner edge and remove it from the palm-rest assembly. screws (4) palm-rest assembly touch pad...

  • Page 42: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the touch pad with the screw holes on the palm-rest assembly.

  • Page 43: Removing The I/O-Board Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 44 Note the I/O-board cable routing and peel off the cable from the keyboard. latches (2) I/O-board cable keyboard...

  • Page 45: Replacing The I/O-Board Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the I/O-board cable into the connector on the system board and the I/O board and press down on the latches to secure the cable.

  • Page 46: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 47 Lift the latch and disconnect the I/O-board cable from the I/O board. tape screws (2) media-card reader cable latch I/O-board cable display cable...
  • Page 48 Starting from the outer edge, slide the I/O board from under the fan and remove it from the palm-rest assembly. palm-rest assembly I/O board...

  • Page 49: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the I/O board under the fan and align the screw holes on the I/O board with the screw holes on the palm-rest assembly.

  • Page 50: Removing The Keyboard-Controls Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 51 Lift the latches and disconnect the keyboard-backlight cable, the keyboard cable, the keyboard-controls board cable, and the battery- status light cable from the keyboard-controls board. tapes (2) keyboard-backlight cable keyboard cable keyboard-controls board cable latches (4) keyboard-controls board battery-status light cable Note the location of the keyboard-controls board on the palm-rest assembly.
  • Page 52 Using a plastic scribe, pry up the keyboard-controls board off the palm- rest assembly. plastic scribe keyboard-controls board palm-rest assembly...

  • Page 53: Replacing The Keyboard-Controls Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the keyboard-controls board to the palm-rest assembly. Slide the keyboard-backlight cable, the keyboard cable, the keyboard- controls board cable, and the battery-status light cable into the keyboard-controls board and press down the latches to secure cables.

  • Page 54: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 55 Disconnect the antenna cables from the wireless card. touch-screen cable camera cable (optional) wireless-card bracket screw antenna cables wireless card tape Remove the screw that secures the display cable to the I/O board. Peel off the tapes that secure the display cable to the fan and the I/O board.
  • Page 56 10 Peel off the tape from the display-cable bracket. tapes (4) screw media-card reader cable display cable routing guides (2) 11 Remove the screws that secure the display-cable bracket to the system board. 12 Lift the display-cable bracket off the display cable.
  • Page 57 13 Using the pull tab, disconnect the display cable from the system board. display cable display-cable bracket screws (2)
  • Page 58 14 Open the palm-rest assembly and then remove the screws that secure the display hinges to the palm-rest assembly. palm-rest assembly display assembly display hinges (2) screws (4)
  • Page 59 15 Slide and remove the palm-rest assembly from the display hinges. palm-rest assembly display assembly...

  • Page 60: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the palm-rest assembly under the display hinges and align the screw holes on the palm-rest assembly with the screw holes on the display hinges.

  • Page 61: Post-Requisites

    17 Connect the touch-screen cable (optional) and camera cable to the system board. Post-requisites Replace the battery. Replace the base cover.

  • Page 62: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 63 Lift the latch and disconnect the keyboard-controls board cable from the system board. touch-screen cable camera cable (optional) tape power-adapter port cable coin-cell battery cable speaker cable keyboard-controls board latch cable Peel off the tape from the display-cable bracket. Peel off the tapes that secure the speaker cable to the system board. Disconnect the fan cable from the system board.
  • Page 64 Lift the latches and disconnect the I/O-board cable and the touch-pad cable from the system board. tapes (3) latches (2) I/O-board cable touch-pad cable fan cable Remove the screws that secure the display-cable bracket to the system board. Lift the display-cable bracket off the display cable.
  • Page 65 10 Using the pull tab, disconnect the display cable from the system board. display-cable bracket screws (2) display cable 11 Remove the screws that secure the system board to the palm-rest assembly.
  • Page 66 12 Starting from the outer edge, lift the system board at an angle and remove it from under the tabs on the palm-rest assembly. screws (6) system board palm-rest assembly...

  • Page 67: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 68: Post-Requisites

    Post-requisites Replace the heat sink. Replace the solid-state drive. Replace the wireless card. Replace the battery. Replace the base cover.

  • Page 69: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 70 Lift the power-adapter port off the palm-rest assembly. screw power-adapter port palm-rest assembly...

  • Page 71: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw hole on the power-adapter port with the screw hole on the palm-rest assembly.

  • Page 72: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 73 Note the display-cable routing and remove the cable from the routing guides on the fan. tapes (3) display cable routing guides (2) Remove the screw that secures the fan to the palm-rest assembly.
  • Page 74 Lift the fan, along with its cable, off the palm-rest assembly. screw palm-rest assembly...

  • Page 75: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the palm-rest assembly.

  • Page 76: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 77: Procedure

    Procedure Lift the latches and disconnect the keyboard cable and the keyboard- backlight cable from the keyboard-controls board. keyboard-backlight cable latches (2) keyboard cable keyboard-controls board Note the routing of the touch-pad cable, the I/O-board cable, and the keyboard-controls board cable, and peel off the cables from the keyboard.
  • Page 78 Remove the screws that secure the keyboard to the palm-rest assembly. screws (30) keyboard palm-rest assembly...
  • Page 79 Lift the keyboard off the palm-rest assembly. keyboard palm-rest assembly...

  • Page 80: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the keyboard with the screw holes on the palm- rest assembly.

  • Page 81: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 82: Procedure

    Procedure Open the palm rest and then remove the screws that secure the palm rest to the display hinges. palm rest display assembly display hinges (2) screws (4)
  • Page 83 Slide and remove the palm rest from the display hinges. palm rest display assembly...

  • Page 84: Replacing The Palm Rest

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the palm rest under the display hinges and align the screw holes on the palm rest with the screw holes on the display hinges.

  • Page 85: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit.

  • Page 86: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 87: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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