Guarantee; Returning Your Phone - BT MANGO User Manual

contract and ensure that this product is not
mixed with other commercial waste for disposal.

Guarantee

Your BT Mango is guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT's or its
agent's discretion, the option to replace the BT
Mango or any component thereof, (other than
batteries), which is identified as faulty or below
standard, or as a result of inferior workmanship
or materials. Products over 28 days old from the
date of purchase may be replaced with a
refurbished or repaired product.
The conditions of this guarantee are:
•
The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
•
Proof of purchase is provided.
•
The equipment is returned to BT or its agent
as instructed.
•
This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other than
through approved agents.
•
This guarantee does not affect your statutory
rights.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help section beginning on page 80 or contact the
Helpline on 0870 6058047or email
bt.helpdesk@suncorptech.com for assistance. In
the unlikely event of a defect occurring, please
follow the Helpline's instructions for replacement
or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network.
We recommend that you contact BT's approved
repair agent Helpdesk Solutions on 0870 240
5029 or a local qualified repairer.

Returning your phone

If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts,
including the line cords, power supply units and
the original batteries. (Please note that we
cannot take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting
from the Post Office.
General information 89