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Troubleshooting
Problem
Low heat / Low flame
when valve turned to
high.
Excessive flare-ups/
uneven heat.
Burners burn with yellow
flame, accompanied by
the smell of gas.
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Rear and Side burners
will not light with the
igniter, but will light with
a match.
Main burner will not
light with the igniter, but
will light with a match.
Possible Causes
For Universal Liquefied Petroleum
Gas - improper lighting procedure.
For natural gas - undersized supply
line.
For both gases - improper
preheating.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter adjustment.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Lifting flames on burner.
Jet-fire outlet is dirty or clogged.
Solution
Ensure lighting procedure is followed
carefully. All gas grill valves must be
in the off position when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighting
instructions.
Pipe must be sized according to
installation code.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Ensure sear plates are installed with
the holes towards the front and the
slots on the bottom. See assembly
instructions.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan
regularly. Do not line pan with
aluminum foil. Refer to cleaning
instructions.
Thoroughly clean burner by removing.
See general maintenance instructions.
Open air shutter slightly according
to combustion air adjustment
instructions. (This must be done by a
qualified gas installer.)
Close air shutter slightly according
to combustion air adjustment
instructions. (This must be done by a
qualified gas installer.)
Replace with premium heavy duty
battery.
Check that electrode wire is firmly
pushed onto the terminal on the back
of the igniter. Check that the lead
wires from the module to the ignition
switch (if equipped) are firmly pushed
onto their respective terminals.
Close air shutter slightly - see previous
problem.
Clean jet-fire outlet with a soft bristle
brush.
www.napoleongrills.com
15
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