Related Manuals for VTech VDP650
Summary of Contents for VTech VDP650
- Page 1 ErisTerminal SIP DECT 4-Line Base Station and ® ErisTerminal SIP DECT Cordless 4-Line Handset ® VDP650 VDP651 User Guide VDP650...
- Page 3 SIP DECT 4-Line Base Station and VDP651 ErisTerminal ® ® DECT Cordless 4-Line Handset with software version 1.0.0.x. See “Viewing handset status” on page 50 for instructions how to check the software version of your VDP650 and VDP651. Please read this manual before using the product.
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Page 4: Important Safety Information
Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the... - Page 5 12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base station or handset other than specified access doors may expose you to dangerous voltages or other risks.
- Page 6 19. Use only the power cord indicated in this manual. 20. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible. 21. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate.
- Page 7 Compliance FCC part 15 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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Page 8: Table Of Contents
User Guide ErisTerminal SIP DECT 4-Line Base Station and ® ErisTerminal SIP DECT Cordless 4-Line Handset ® VDP650 VDP651 Table of Contents Call Waiting ........28 Ignoring calls ........28 Important Safety Information Dismissing calls ........ 28 Important safety instructions....4 Missed Calls ........ - Page 9 Configuring the programmable keys 52 Call Settings ........61 Programmable Key Types ....53 User Preferences......63 Line key lights ........54 Base Directory ........64 Setting the screen contrast ....55 Blacklist ..........67 Backlight ........... 55 Remote XML ........67 Setting the ringer tone and volume...
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Page 10: Introduction
Please read this user’s manual before using your handset. Please refer to the VDP650 Administrator and Provisioning Manual for complete configuration instructions. You can download the guide from businessphones.vtech.com For customer service or product information, visit our website at businessphones.vtech.com... -
Page 11: Product Overview
Product overview The VTech VDP650 base station and VDP651 cordless handset is a full-featured SIP endpoint business phone system designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the handset enables you to make and receive calls as you would with any other business phone. -
Page 12: Quick Reference Guide
Flashes when joining factory defaults. the network or when If the reset is registering/deregistering successful, the a handset. VoIP LED will flash VDP650 Steady when power is slowly. connected and an IP address is acquired. Ethernet port VoIP LED Front... -
Page 13: Cordless Handset External Features
Quick Reference Guide Cordless handset external features HEADSET JACK 2.5 mm jack for Messages light connecting a corded Flashes when an headset. account has a new voice message. SOFT KEYS Perform the actions indicated by the on- screen labels. DIR p While in menus, press p L1 - L4 to scroll up the menu. -
Page 14: Factory Default Line Key Settings
Factory Default Line Key Settings Your base station and handsets have a factory default configuration where the line keys (L1 to L4) are set up to handle a shared line. • All handset users can use the shared line via the line keys (L1 to L4). •... -
Page 15: Base Station Installation
Provisioning Manual, available at businessphones.vtech.com You can power the base station using a compatible VTech power adapter or using Power over Ethernet (PoE) from your network. (The base station requires PoE Class 2.) If you are not using PoE, install the base station near a power outlet not controlled by a wall switch. - Page 16 Use only Supplied Adapter RESET IMPORTANT INFORMATION 1. Use only a compatible VTech power adapter with this product. To order a power adapter, visit our website at businessphones.vtech.com 1 (888) 370-2006 or call 2. The power adapter is intended to be correctly oriented in a vertical or floor mount position.
- Page 17 3. Attach the mounting plate to the top of the base station. Insert the tab into the slot and then push the plate in at the bottom of the base station until the mounting plate clicks into place. Insert tab into slot. 4.
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Page 18: Handset Installation
Handset Installation This section assumes that your network infrastructure is established and that your IP PBX phone service has been ordered and configured for your location. Handset installation involves both the handset and the handset charger. The charger is powered using the supplied power adapter. The charger can be placed on a flat surface or mounted on a wall. -
Page 19: Battery Installation And Charging
IMPORTANT INFORMATION 1. Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at businessphones.vtech.com 1 (888) 370-2006 or call 2. The power adapter is intended to be correctly oriented in a vertical or floor mount position. - Page 20 IMPORTANT INFORMATION • Use only the supplied rechargeable battery or replacement battery (model BT264392). To order a replacement battery, visit our website at businessphones.vtech.com 1 (888) 370-2006 or call • If you do not use the handset for a long time, disconnect and remove the...
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Page 21: Wall Mounting The Charger
Wall mounting the charger The charger is ready for tabletop use. If you want to mount the charger on a wall, use two 10 mm (7/16 inch) screws and wall anchors (not provided) to hold the charger in place. Screws and wall anchors are not provided, but are available for purchase at hardware retailers. -
Page 22: Adding A Corded Headset
Adding a corded headset You can use this handset hands-free when you install any industry-standard 2.5 mm corded telephone headset (purchased separately). Plug a 2.5 mm headset into the HEADSET jack on the side of the handset. -
Page 23: Registering The Handset To The Base Station
Registering the handset to the base station The handset must be registered to the base station in order to make and receive calls. To register the handset: 1. Make sure the handset has a charged battery before proceeding. Make sure the base station is connected to power. 2. -
Page 24: Deregistering The Handset
Deregistering the handset Before using the handset with a different base station, you must deregister the handset from the base station to which it is currently registered. To deregister the handset: 1. Press MENU on the handset. The Main Menu appears. 2. -
Page 25: Locating The Handset
Indicates battery strength from 1/3 to 3/3. Flashes when empty. Indicates the currently displayed call is on hold with your handset. VDP650 This icon is visible when displaying the Call List. The ringer is off. Headset—audio is coming through a headset after the HEADSET key was pressed. -
Page 26: Using The Handset
Using the Handset This section describes how to use the handset to make calls and answer calls. This section also describes how to put calls on hold, transfer calls, and create conference calls. Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service. -
Page 27: Answering Incoming Calls
Note that you can also live dial a number by pressing an idle line key (L1 to L4) or SPEAKER to go off hook before entering a phone number. The call will dial automatically when you have finished entering the phone number. To make an internal call to another handset or deskset: 1. -
Page 28: Call Waiting
Call Waiting If you are on a call, and receive an incoming call from an outside number, the handset displays the Call Waiting screen. If you answer the call, your active call will be put on hold. To answer the incoming call: •... -
Page 29: Answering Internal Calls
Answering Internal calls You can receive internal calls from another handset/deskset. To answer an internal call: • Press ANSWER â ANSWER Internal calls from another handset/deskset cannot be rejected, but they can be silenced by pressing MUTE. Putting a call on hold You can put an outside call on hold by pressing HOLD. -
Page 30: Switching Between Two Calls
To make a new call while on hold: 1. When you have a call on hold, use the dial pad to enter the number you wish to dial. 2. Call the number by pressing an idle line key (L1 to L4), DIAL SPEAKER. -
Page 31: About Shared Calls
About Shared Calls A shared call is a call that can be picked up by any handset/deskset on a shared line. Active and held shared calls are shown in the Call List, which can be displayed by pressing on your handset. CALLS Private calls are only visible to the handset/deskset user who makes or answers the call. - Page 32 Example - picking up a held shared call: Alice’s handset Bob’s handset 1. Alice is on a call. 2. Alice presses HOLD to put the call on hold. 3. Alice shouts across the room, “Bob, can you pick up line 2?” 4.
- Page 33 Example - barging in a shared call: Alice’s handset Bob’s handset 1. Alice is on a call. 2. Alice shouts across the room, “Bob, can you join my call on line 3?” 3. Bob presses CALLS display the Call List, and presses q to select the call on line 3.
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Page 34: Displaying Calls On The Call List
Displaying calls on the Call List The Call List enables you to manage your own calls and shared calls within the system. The Call List displays: • Shared calls on other handsets/desksets, which can be active, held, or barged-in calls. •... -
Page 35: Barging In
Barging In You can “barge in” on a shared call in progress on another handset/deskset that shares the account. Barging in establishes a three-way call with two internal parties. Only one barge in party is allowed per active call. To barge in on a call: •... - Page 36 Example - picking up a held shared call: Alice’s handset Bob’s handset 1. Alice is on a call. 2. Alice presses HOLD to put the call on hold. 3. Alice shouts across the room, “Bob, can you pick up line 2?” 4.
- Page 37 Example - barging in a shared call: Alice’s handset Bob’s handset 1. Alice is on a call. 2. Alice shouts across the room, “Bob, can you join my call on line 3?” 3. Bob presses L3 to barge in the call. Bob is now in a conference call with Alice and the caller on line 3.
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Page 38: Transferring A Call
LEDs on the line keys (L1-L4) indicate the status of calls: LED light Indicates: Press key to: Line is idle Make a call Fast flashing Ringing incoming call Answer the call green Slow flashing Call is on hold on your handset Retrieve the held call green OR another handset/deskset... - Page 39 5. When the second caller answers, you can talk to the caller to notify them of the transfer, then press to transfer the call. TRANS. â TRANS. To transfer a call (blind): 1. During a call, press SELECT. to scroll to Transfer and press SELECT. 2.
- Page 40 To transfer a call to a held call: 1. During a call, press SELECT. 2. Press to scroll to Transfer and press SELECT. â SELECT to scroll to A held party, then press SELECT. 3. Press 4. Press to select a held call to which you want to transfer, then press q or p SELECT.
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Page 41: Setting Up A Conference Call
Setting up a conference call You can hold a conference call between yourself and two other parties. To set up a conference call with an outside number: 1. During a call, press SELECT. 2. Press to scroll to Conference and press SELECT. â... - Page 42 To create a conference with a held call: 1. If you are on an Active call and also have a call on hold, press SELECT. 2. Press to scroll to Conference and press SELECT. â SELECT to scroll to A held party, and then press SELECT. 3.
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Page 43: Listening To Messages
Setting up a Network Conference: A Network Conference is hosted by your service provider and allows multiple parties to join a conference. A Network Conference works in a similar way to the regular conference described above, except you can add as many parties as your service provider supports. - Page 44 To call a contact: When viewing a directory entry, you can call a contact in the following ways. 1. Dial the phone number in the entry: a. Press to cycle through work, mobile, and other TYPE numbers. b. Press to call the contact. DIAL 2.
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Page 45: Using The Call History
To delete an entry: 1. When viewing the directory entry you wish to delete, press MENU. 2. Press to scroll to Delete and press SELECT. 3. Press on the delete confirmation screen. To delete all entries: to scroll to Directory 1. - Page 46 To save an entry to a directory: 1. Press MENU when viewing a Call History entry. 2. Press to scroll to Save To and press SELECT. Press p or q to select the directory to save to, then press ENTER 3.
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Page 47: Using Speed Dial
Using Speed Dial The speed dial feature allows you to program up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). To program a Speed Dial number: 1. -
Page 48: Configuring The Handset
The system administrator can configure additional settings, including Network settings, Provisioning, and the PIN code by using the Admin settings menu. For more information about this menu, see the VDP650 Administrator and Provisioning Manual, businessphones.vtech.com available at Setting do not disturb When Do Not Disturb (DND) is on for an account, calls to that account will be rejected. -
Page 49: Blocking Anonymous Calls
6. Press SELECT. 7. On the next screen, with Set On/Off highlighted, press SELECT. 8. Press p or q to choose On or Off, and press SELECT. 9. Press q to scroll to Phone number and press SELECT. 10. Enter the number to which you would like to forward calls. 11. -
Page 50: Setting Missed-Call Alerts
Setting missed-call alerts When missed-call alerts are enabled, an alert will display on the idle screen whenever you do not answer an incoming call. To turn missed-call alerts on or off: 1. Press MENU. 2. Press q to scroll to Features and press SELECT. 3. -
Page 51: Setting The Language
Setting the language 1. Press MENU. 2. Press q to scroll to User settings and press SELECT. 3. With Language highlighted, press SELECT. 4. Press p or q to choose the desired language. 5. Press to save. Setting the date and time 1. -
Page 52: Configuring The Programmable Keys
Configuring the programmable keys You can configure the Programmable Keys on the handset. To configure the line keys (L1-L4): 1. Press MENU/FUNC. to highlight User settings and then press SELECT. 2. Press to highlight Progrm’able key and then press 3. Press SELECT. -
Page 53: Programmable Key Types
6. Press SELECT to choose the Type of key. For a list of available Types, see “Programmable Key Types” below. 7. If the key has another setting (as indicated by ), press and then press SELECT to choose the Account. 8. -
Page 54: Line Key Lights
Type Description Call Forward All Configures the key to turn Call Forward All on or off. Select the line for which Call Forward All will apply. Ensure that you also configure Call Forward settings on the WebUI Call Settings page. Call Forward Busy Configures the key to turn Call Forward Busy on or off. -
Page 55: Setting The Screen Contrast
Setting the screen contrast You can change the contrast of text and graphics on the handset LCD. To change the LCD text contrast: 1. Press MENU. 2. Press q to scroll to User settings and press SELECT. 3. Press q to scroll to Contrast and press SELECT. 4. -
Page 56: Setting The Ringer Tone And Volume
Setting the ringer tone and volume 1. Press MENU. 2. Press q to scroll to User settings and press SELECT. 3. Press q to scroll to Ringers and press SELECT. 4. To change the ringer volume: a. Highlight Ringer Volume and press SELECT. b. -
Page 57: Registering Or Deregistering Your Handset
Registering or deregistering your handset You can register or deregister your handset using the handset menu. Follow the instructions in “Registering the handset to the base station” on page 23 and “Deregistering the handset” on page 24. -
Page 58: Webui
WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your base station. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences •... - Page 59 4. Type the phone IP address in the browser address bar and press ENTER on your computer keyboard: A Login window appears. 5. Under User Name, enter user. 6. Under Password, enter user, or your own password, if you have created one.
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Page 60: System Status
System Status The System Status page shows: • General information about your phone, including model, MAC address, and firmware version. • Account Status information about your SIP account registration. • IPv4 and IPv6 network information regarding your phone’s network address and network connection. The System Status page has no settings that you can change. -
Page 61: Handset Status
Handset Status The Handset Status page shows registration information for your handsets. The Handset Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes. Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. - Page 62 General Call Settings Setting Description Anonymous Call Reject Select to block incoming calls that have no caller ID. Enable Anonymous Call Select to make outgoing calls that remove your own caller ID information. Do Not Disturb Settings Setting Description Enable DND Turns Do Not Disturb on or off.
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Page 63: User Preferences
User Preferences On the User Preferences page, you can configure the WebUI language. After changing the setting on this page, click Save to save. General User Settings Setting Description Range Default WebUI Sets the language that Any language supported English Language appears on the WebUI. -
Page 64: Base Directory
Base Directory To view the base directory, click CONTACTS in the WebUI header, and then click Base directory in the sidebar. On the Base directory page, you can manage your base directory entries. You can sort, edit, delete, and add contact information for up to 1,000 entries. The page also allows you to export your phone’s base directory or import a base directory file. - Page 65 Base directory Click To... Sort the list by last name. Sort the list by first name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing.
- Page 66 To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Base directory You can import an existing base directory file. Importing a directory file replaces all your previous base directory entries.
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Page 67: Blacklist
XML directories to appear on the Directory menu of your deskset. For more information about configuring Remote XML directories, see the VDP650 Administrator and Provisioning Manual. Security On the Security page, you can change the User Password that you use to access the WebUI. -
Page 68: Troubleshooting
Troubleshooting If you have difficulty with your handset, please try the suggestions below. For businessphones.vtech.com customer service, visit our website at or call 1 (888) 370-2006 General issues Handset does not work at all (LCD is black) • Confirm the battery is installed and charged correctly. -
Page 69: Technical Specifications
Poor audio quality. Speech is cutting out. • You may be close to being out of range of the base station. Try moving closer. • Other electronic products can cause interference with your handset. Try installing the base station far away from devices such as TVs, microwaves, or other cordless devices, including other handsets. -
Page 70: Maintenance
Maintenance Taking care of your telephone • Your base station and cordless handset contain sophisticated electronic parts, so you must treat them with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your products if you ever need to ship them. -
Page 71: Gpl License Information
VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of such code, and the VTech Parties have no responsibility to you whatsoever concerning the code, including without limitation any responsibility to provide explanation, support, upgrade, or any communication whatsoever. - Page 72 VTECH COMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008. VTech is a registered trademark of VTech Holdings Limited. ErisTerminal® is a registered trademark of VTech Communications Inc.