VTech ErisStation VCS754 User Manual
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VTech ErisStation VCS754 User Manual

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See also: Administrator and Provisioning Manual
ErisStation
TM
SIP Conference Phone with Wireless Mics
Wireless Conference System
User's manual
busines sphones.v tec h.c om
BC
Model: VCS754

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Summary of Contents for VTech ErisStation VCS754

  • Page 1 ErisStation SIP Conference Phone with Wireless Mics Wireless Conference System User’s manual busines sphones.v tec h.c om Model: VCS754...
  • Page 2 Congratulations on purchasing your new VTech product. Before using this product, please read Important safety instructions on page ii of this manual. This manual includes the information and procedures necessary to install and operate your new VTech product. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product.

  • Page 3: Important Safety Instructions

    Important safety instructions When using your ErisStation Conference Phone with Wireless Mics, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.

  • Page 4: Save These Instructions

    wrong type of battery is used. Use only the supplied rechargeable battery or replacement battery pack (BT191665/BT291665). Do not dispose of batteries in a fire. They may explode. Dispose of used battery according to the information in The RBRC seal. ®...

  • Page 5: Table Of Contents

    Table of contents Introduction ......... 1 Phone Features......22 About ErisStation Conference Phone Using the Features menu .....22 with Wireless Mics ......1 Using the Call menu ......23 Parts checklist ........1 Using the local directory .......27 Call history ..........30 Getting Started ......2 Using Speed Dial ........33 Connect base unit ........2 Entering speed dial numbers ....33...
  • Page 6 Table of contents About wireless mics ....58 Maintenance ....... 59 FCC, ACTA and IC regulations ......... 60 ® The RBRC seal ......61 California Energy Commission battery charging testing instructions ........ 62 For C-ETL compliance only ..62 Mesures de sécurité importantes ........

  • Page 7: Introduction

    Quick start guide Power Lin Adapter Connection box Phone line cord connector cable Ethernet cable USB cable A C power cord DC power cable (with yellow plugs) To purchase any accessories or replacements, visit our website at http://businessphones.vtech.com or call 1-888-370-2006.

  • Page 8: Getting Started

    IP PBX phone service has been ordered and configured for your location. For more information about installation options and phone setup, see the VCS754 Administrator and Provisioning Manual, available at http://businessphones.vtech.com. • When the base unit is powered up, the status indicators turn green for about two seconds.

  • Page 9: Install The Wireless Mic Battery

    Getting Started Install the wireless mic battery 1. Place the battery (with the label THIS SIDE UP facing up) into the battery compartment. 2. Slide the battery door until it clicks into place. 3. Place the wireless mic onto the charging cradle until it is flush. Note: The status indicator on the wireless mic turns orange when charging, and turns off when the wireless mic is fully charged.

  • Page 10: Before Use

    • Ensure the unit is correctly configured with the correct SIP account information. For more information, see the VCS754 Administrator and Provisioning Guide, available at http://businessphones.vtech.com. • Consult your service provider if you require additional user accounts or if you suspect a service disruption is at fault.

  • Page 11: Base Unit Overview (Front)

    Getting Started Base unit overview (front) Speaker LCD screen Status indicator • Indicates the system status. See also Status indicators overview on page 9. MENU / SELECT • Press to show the menu. • Press to select an item, or save an entry or setting in a menu. Navigation keys p q / t u •...
  • Page 12 Getting Started • Press to make, answer, or end a call. Dial pad keys • Press to enter numbers or characters. • While editing names, press to add a space. Front microphone MUTE ALL • During a call, press to mute or end mute all microphones in the system. •...

  • Page 13: Base Unit Overview (Rear)

    Getting Started Base unit overview (rear) Status indicator • Indicates the system status. See also Status indicators overview on page 9. Rear microphone USB port • For connecting a PC to use the PC speakerphone feature. See page 21. Adapter jack...

  • Page 14: Wireless Mic Overview

    Getting Started Wireless mic overview Microphone • Functions as an extended microphone of the base unit during a call. Status indicator • Indicates the system status. See Status indicators overview on page 9. MUTE ALL • During a call, press to mute or end mute all microphones in the system. Battery door Charging contacts...

  • Page 15: Status Indicators Overview

    Getting Started Status indicators overview Status indicator on the base unit Power up • Green for about two seconds. On a call • Green during a call. • Red when the system is muted during a call. Call on hold •...

  • Page 16: Idle Screen

    Getting Started Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service. The Idle screen indicates that you have no active or held calls. From the Idle screen, you can press: to view the directories that are available to you. See Using the local •...

  • Page 17: Using The Phone Menu

    Getting Started Using the phone menu 1. Press MENU to show the main menu. 2. Press q or p to highlight menu items. 3. Press SELECT or a corresponding dial pad key to select a highlighted menu item. For example, when Features is highlighted, you can press SELECT or you can press 1 on the dial pad to view the Features submenu.

  • Page 18: Making Calls

    Conference phone operation Making calls You can make a call at any time by pressing , and then dialing a number. When the phone is in idle mode or has calls on hold, you can make a call by pre-dialing a phone number and then pressing to call the number.

  • Page 19: Use A Wireless Mic During A Call

    Conference phone operation When the call is answered, the active call screen appears. Note that the default active call screen soft keys are shown above. Your phone’s soft keys are programmable and may differ from what is shown here. Use a wireless mic during a call 1.

  • Page 20: Putting A Call On Hold

    Conference phone operation If a missed call alert screen appears, you can press: • to return to the Idle screen. Exit • to immediately dial the caller’s number. Callback • to see the caller’s information in the call history. View Putting a call on hold Use this feature to hold one call while you access another.

  • Page 21: Forwarding Calls

    Conference phone operation Forwarding calls You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from the directory or call history (the call history stores the numbers for missed calls, received calls and dialed calls). Note: Your phone’s Call Forward–No Answer setting will cancel the manual forwarding process if it takes effect first.

  • Page 22: Transferring Calls

    Conference phone operation 3. Select the Call History folder or Directory you want to access. 4. If necessary, press t or u until appears and then press Dial Dial The Call Forwarded screen appears. Your phone returns to idle mode if you have no other active calls.
  • Page 23 Conference phone operation To cancel the transfer, press: • on the transfer setup screen. The active call screen reappears. Cancel • when the second call is active. You will hang up on the second call. • when the second call is active. You will stay connected to the second Split call.

  • Page 24: Making A Conference Call

    Conference phone operation Making a conference call You can hold a conference call between yourself and two other callers. To make a conference call: 1. During a call, press Conf . The call is automatically put on hold and the conference setup screen appears.

  • Page 25: Setting Up A Network Conference

    Conference phone operation To end a conference call: Press one of the following soft keys: • , to hang up on both calls. • , to put both calls on hold. The screen shows information for the second Split call. You will remain on the second call and your first call is put on hold. •...

  • Page 26: Redialing

    Conference phone operation To view the Message menu: 1. When the phone is idle, press Menu. 2. With Features highlighted, press SELECT. 3. On the Features menu, press q to highlight Message, and then press SELECT. The Message menu appears. 4.

  • Page 27: Locating Wireless Microphones

    Conference phone operation Locating wireless microphones This feature helps you find any misplaced wireless mics within the range of the base unit. To locate wireless microphones: 1. Press MENU, and then highlight and select STATUS. 2. On the Status menu, highlight and select Wireless microphone. 3.

  • Page 28: Phone Features

    Phone Features Using the Features menu On the Features menu, you can manage incoming calls, use the Directory, access your messages, view the Call History, and manage your speed dial numbers. To access the Features menu: 1. When the phone is idle, press MENU. The Main Menu appears.

  • Page 29: Using The Call Menu

    Phone Features Using the Call menu On the Call menu, you can manage how your phone handles incoming calls. The settings available on the Call menu include: Setting Description page… 1. Do Not Disturb You can set Do Not Disturb (DND) for each line assigned to your phone.
  • Page 30 Phone Features To set Do Not Disturb: 1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb. 2. Press SELECT. 3. On the Do Not Disturb menu, highlight the line for which you want to turn Do Not Disturb On or Off.
  • Page 31 Phone Features 7. Press q. 8. Enter the number to which you would like to forward calls. 9. (If you selected Call forward no ans earlier) Press q. 10. (If you selected Call forward no ans earlier) Press t or u to set the No answer delay between 1 to 10 rings.
  • Page 32 Phone Features To enable missed call alerts: 1. From the Call menu, press q to highlight Missed call alert. 2. Press SELECT. The Missed call alert menu appears. 3. Press t or u to turn missed call alerts on or off. 4.

  • Page 33: Using The Local Directory

    Phone Features Using the local directory You can store the names and phone numbers for up to 200 contacts in the directory. Once directory entries are saved, you can dial them directly from the directory. You can also search directory entries by first or last name. When adding an entry, you can enter numbers for work, mobile, and other.
  • Page 34 Phone Features To call a contact: 1. Press p or q or to view the desired directory entry. Search 2. To view other numbers for the entry, press Type 3. When the desired number appears, press Dial Note: If you view a directory entry when the phone is in dial mode, press Dial to dial the number.
  • Page 35 Phone Features To search directory entries: 1. From the Local or Blacklist directory, press t or u until the soft key Search appears. 2. Press Search The search screen appears. 3. To filter your search by first name or last name, press t or u. 4.

  • Page 36: Call History

    Phone Features Call history The call history provides available name and number information for the last 200 incoming and outgoing calls. The newest entries replace the oldest. You can view call history information for: • All calls—all categories of calls •...
  • Page 37 Phone Features The following soft keys are available when viewing a call history entry: Delete Deletes the entry Dial Dials the entry Edit Dial Displays the predial screen so you can edit the number before dialing Save Saves the call information to the local directory To call a call history entry:...
  • Page 38 Phone Features • If necessary, edit the name and number. Press q to move the cursor to the next line. • Press to delete incorrect characters. Backspc 4. Press to save the entry. Save To delete a single call history entry: While viewing the desired entry, press Delete To delete multiple call history entries:...

  • Page 39: Using Speed Dial

    Phone Features Using Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). You can also enter speed dial numbers using the WebUI.

  • Page 40: Configuring The Phone

    Configuring the Phone How to configure the phone You can configure the phone using one of two methods: 1. The User Settings menu on the phone 2. The WebUI, which you access using your Internet browser. This section describes the User Settings menu. For information about the WebUI, see page 41.

  • Page 41: Preferences

    Configuring the Phone Preferences Use the Preferences menu to set the language, date and time formats, and restart the phone. To use the Preferences menu: 1. From the User Settings menu, ensure that Preferences is highlighted, and then press SELECT. The Preferences menu appears.

  • Page 42: Setting Date And Time Preferences

    Note: If the NTP server is disabled, you must manually set the time and date. This setting is valid only if the system administrator has already configured the Network Time settings. For more information, see the VCS754 Administrator and Provisioning Guide, available from http://businessphones.vtech.com.

  • Page 43: Display

    Configuring the Phone To manually set the Year, Month, Day, Hour and Minute: 1. From the Date & Time menu, press q to highlight Set manually. 2. Press SELECT. Note: If the NTP server is enabled, when you press SELECT a message appears informing you that date and time cannot be edited.

  • Page 44: Audio

    Configuring the Phone To set the backlight off timeout: 1. From the Display menu, press q to highlight Timeout. 2. Press t or u to select between 10 and 60 seconds at 5-second intervals (30 seconds is the default setting). 3.
  • Page 45 Configuring the Phone To set the key tone: 1. From the Audio menu, press q to highlight Key tone and then press SELECT. The Key tone menu appears. 2. On the Key tone menu, press t or u to turn key tones on or off. When off, key presses are silent.

  • Page 46: Wireless Mic Registration

    Wireless Mic Registration Your wireless mics are pre-registered. If you need to purchase replacement wireless mics (model VCS754-WM), visit our website at http://businessphones.vtech.com or call 1-888-370-2006. You should register your new wireless mics to the base unit following the instructions in the VCS754-WM wireless mic Quick Start Guide.

  • Page 47: Webui

    WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on the conference phone. After you log on to the WebUI, you can configure the following features: • Call Settings (See page 43) •...

  • Page 48: Status

    WebUI 6. Under Password, enter user (the default password), or your own password, if you have already changed the default password. You can change a password after you log on. 7. Click Log In. The WebUI appears. Click topics from the navigation bar at the top of the page, and then click the desired setting on the left side of the WebUI to see the page for that setting.

  • Page 49: Call Settings

    WebUI Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account.

  • Page 50: Call Forward Settings

    WebUI Call Forward Settings Setting Description Enable Call Forward Select to enable call forwarding for all calls on that account. Always Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Select to enable call forwarding for calls when you are on another call Busy on that account.

  • Page 51: User Preferences

    WebUI User Preferences On the User Preferences page, you can configure some basic settings for your phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them. General User Settings Setting Description Range...
  • Page 52 WebUI User Preferences (continued) Call Hold Reminder Settings Setting Description Range Default Enable Call Hold Enables or disables the call hold n/a — Select Enabled Reminder Tone reminder tone. to enable Tone Interval (secs) Sets the interval for the call hold 10–300 30 seconds reminder tone.

  • Page 53: Speed Dial

    WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press. To view the speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial in the sidebar. On the Speed Dial page, you can enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press 0).

  • Page 54: Directory

    WebUI Directory To view the local directory, click CONTACTS in the WebUI header, and then click Local Directory in the sidebar. On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phone’s local directory or import a local directory file.

  • Page 55: Local Directory

    WebUI Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry.
  • Page 56 WebUI To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Local Directory You can import an existing local directory file. Importing a directory file replaces all your previous local directory entries.

  • Page 57: User Password

    WebUI User Password On the User Password page, you can change the password you use to log on to the WebUI. By changing your password from the default password (“user”) you can prevent others from logging on to the WebUI remotely and changing your settings. To view the User Password page, click Servicing on the WebUI header.

  • Page 58: Appendix

    To reduce the risk of fire or injury, read and follow these instructions: • Use only the batteries provided or equivalent. To order a replacement, visit our website at http://businessphones.vtech.com or call 1-888-370-2006. • Do not dispose of the batteries in a fire. Check with local waste management codes for special disposal instructions.

  • Page 59: Troubleshooting

    Troubleshooting If you have difficulty with your conference phone, please try the suggestions below. For customer service, visit our website at http://businessphones.vtech.com or call 1-888-370-2006. Finding the software version As part of troubleshooting, you may be asked to provide the software version of the conference phone.
  • Page 60 Troubleshooting The base unit does not ring when there is an incoming call. • Make sure there is a dial tone before dialing. • Make sure the ringer volume of the base unit is not set to off (page 5). •...
  • Page 61 Troubleshooting If that still does not work, you might have a defective battery or a defective wireless mic. Please contact customer service for assistance. Note: Every time the base unit is powered up, the wireless mics will need some time to connect to the base unit.
  • Page 62 Troubleshooting The status indicator on the wireless mic does not turn orange when in charging cradle. • The wireless mic might be fully charged. • Clean the charging contacts on the wireless mic and the charging cradles each month with a pencil eraser or a dry non-abrasive fabric. •...
  • Page 63 Troubleshooting I have accidentally set my LCD language to Spanish or French, and I don’t know how to change it back to English. When the base unit is not in use or on a call, press MENU → 3 → 1 → 1 → 1. •...

  • Page 64: Precautions For Users Of Implanted Cardiac Pacemakers

    Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients •...

  • Page 65: Maintenance

    Maintenance Taking care of your ErisStation Conference Phone with Wireless Mics Your conference phone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the wireless mic down gently. Save the original packing materials to protect your ErisStation Conference Phone with Wireless Mics if you ever need to ship it.

  • Page 66: Fcc, Acta And Ic Regulations

    FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 67: The Rbrc ® Seal

    FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited warranty. If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service.

  • Page 68: California Energy Commission Battery Charging Testing Instructions

    California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.
  • Page 69 11. Ne surchargez pas les prises de courant et les rallonges. 12. Débranchez cet appareil de la prise de courant et communiquez avec le département de service à la clientèle de VTech dans les cas suivants : • Lorsque le cordon d’alimentation est endommagé ou écorché.
  • Page 70 For C-ETL compliance only Pile • MISE EN GARDE : N’utilisez que la pile incluse. • Ne jetez pas la pile au feu. Vérifiez les instructions spécifiques de mise aux rebus auprès des autorités locales. • N’ouvrez pas et ne mutilez pas la pile. L’électrolyte qui s’en échapperait est corrosif et pourrait causer des brûlures ou des blessures aux yeux ou à...

  • Page 71: Limited Warranty

    What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
  • Page 72 Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity.

  • Page 73: Technical Specifications

    Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Wireless mic: 1921.536–1928.448 MHz Base unit: 1921.536–1928.448 MHz Channels Nominal effective Maximum power allowed by FCC and IC. Actual operating range may vary range according to environmental conditions at the time of use. Optimal and minimum Optimal distance between the base unit/wireless mic and the participant: 2 feet distances...
  • Page 74 Designed to fit your home. And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. ErisStation and Orbitlink Wireless Technology are trademarks of VTech Communications, Inc. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.

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