Copying Problems - Canon imageCLASS D320 Basic Manual

Rough paper stacked.
Unacceptable paper is loaded.
• Load proper paper in the cassette or multi-purpose tray. (→ chapter 2)
• Select TRANSPARENCY in the PAPER TYPE of the Additional Functions. (→ p. 4-4)
Repeated paper jams occur.
The paper you are using may be causing the jams.
• Be sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking
together.
• Check that the size, thickness and type of the paper you are using and your printing environment are within the
specifications of the machine. (→ Chapter 2, pp. 1-1, A-1)
• Do not place the delivered paper back on the output tray. (→ p. 2-9)
• Do not place things other than paper on the output tray. (→ p. 2-9)
Envelopes do not feed correctly.
Envelopes may not be loaded correctly.
• Make sure the envelopes are loaded properly (→ pp. 2-6 to 2-7). Do not load more than 20 envelopes in the
cassette. Load an envelope one by one in the multi-purpose tray.
The envelopes you are using may not meet the requirements for the machine.
• Envelopes must be COM10, MONARCH, DL, ISO-C5. (→ p. 2-6)

Copying Problems

The machine will not make a copy.
The cartridge may not be installed properly.
• Make sure the cartridge is installed properly. (→ Set-Up Sheet)
The sealing tape may not be removed from the cartridge.
• Remove the sealing tape from the cartridge. (→ Set-Up Sheet)
The cassette may not be inserted completely into the machine.
• Insert the cassette as far as it will go. (→ Set-Up Sheet)
The document may not have been loaded correctly.
• Remove the document, stack it if necessary, and load it in the ADF correctly. (→ p. 3-4)
• Make sure the ADF is closed.
MEMORY FULL or MAKING SPACE IN MEM appears in the LCD when making
copies of a multiple page document.
Paper in the cassette or multi-purpose tray may be run out.
• If there is no paper and the machine's memory becomes full during copying, MAKING SPACE IN MEM and
SUPPLY REC. PAPER are displayed alternately. If paper is loaded, the copying resumes automatically.
The document you are copying may have too many graphics or photos.
• When making copies of such documents, separate the documents into smaller stacks or feed them one by one.
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