If You Are Having Difficulty With Your Machine - Brother FAX 4750 Operation Manual

If You Are Having Difficulty with Your Machine

If you think there is a problem with your machine, make a copy first.
If the copy looks good, the problem is probably not your machine.
Check the table below and follow the troubleshooting tips.
Difficulty
Printing
Condensed print and
and
horizontal streaks, the
Receiving top and bottom of
sentences are cut off.
Faxes
Vertical streaks/
black lines appear on
faxes you receive.
Machine "hears"
voice as CNG tone.
Horizontal streaks
Received faxes appear If the received data is divided and printed on 2
as split or blank pages. pages or if you get an additional blank page,
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
Suggestions
If your copy looks good, you probably had a
bad connection, with static or interference on
the phone line. If the copy looks bad, call
Brother Customer Service at 1-800-284-4329
(USA), 1-800-853-6660 (from within Canada)
or 1-514-685-6464 (from within Montreal).
Sometimes you may see vertical streaks/black
lines on the faxes you receive. Either your the
machine's primary corona wire for printing may
be dirty, or the sending party's fax scanner may
be dirty. Clean your primary corona wire (see
page 17-21), or ask the sender to make a copy to
see if the problem is with the sending machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at 1-800-284-4329 (USA) or
1-800-853-6660 (From within Canada) or
1-514-685-6464 (From within Montreal).
If your machine is set to Easy Receive ON, and
it answers voice calls by trying to receive a fax,
try turning Easy Receive to OFF.
You may get a fax with horizontal streaks or
with missing lines. Usually this is caused by a
poor telephone connection. Ask the other party
to send the fax again.
your Paper Size setting may not be correct for
the paper you are using. (See page 5-5.)
If you are using the fixed reduction feature,
check to see if the reduction ratio is suitable for
the paper in your machine. (See page 5-4.)
17 - 7