If You Are Having Difficulty With Your Machine; Printing Received Faxes Uu; Telephone Line Or Connections Uu - Brother FAX-2840 Basic User's Manual

If you are having difficulty with your machine

Important
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can solve most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips. 
Visit us at http://solutions.brother.com/.
• If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem may not be your machine. Check the chart below and follow the
troubleshooting tips.
• Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing received faxes
Difficulties
 Condensed print
 Horizontal streaks
 Top and bottom sentences are
cut off
 Missing lines
Poor print quality
Vertical black lines when receiving
Received faxes appear as split or
blank pages.
Telephone line or connections
Difficulties
Dialling does not work.
Suggestions
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
See Improving the print quality uu page 83.
The corona wire for printing may be dirty. Clean the corona wire on the drum unit.
(See Cleaning the corona wire uu page 52.)
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call your dealer for service.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size uu page 15.)
Turn on Auto Reduction. (See Advanced User's Guide: Printing a reduced
incoming fax.)
Suggestions
Check for a dial tone.
Change the Tone/Pulse setting. (See Quick Setup Guide.)
Check all line cord connections.
Check that the machine is plugged in and switched on.
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external telephone and dialling the number using the external
telephone.
Troubleshooting
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