Customer Information Warranty; Guarantee For High-Voltage Batteries In Electric And Hybrid Vehicles; Data Storage And Services - Volkswagen ID.4 Owner's Manual

Customer information
Warranty
Volkswagen dealership war-
ranty
Volkswagen dealerships guarantee that the
vehicles they sell are free from defects. The
dealerships are also responsible for handling
warranty claims.
Please refer to your sales contract or contact
your Volkswagen dealership for details of the
warranty and guarantee conditions.
Warranty for the paintwork
and body
Volkswagen dealerships provide a warranty
on the paintwork and body of all vehicles
purchased from them.
In addition to the warranty conditions for
factory-new Volkswagen vehicles (as detailed
in the purchase contract), the Volkswagen
dealer guarantees that the body of any vehi-
cles it sells will not be affected by paint im-
perfections or corrosion perforation for
a specified period:
— a three-year warranty on paint imperfec-
tions and
— a twelve-year corrosion perforation war-
ranty. Here, corrosion perforation refers to
rust forming on the inside (cavity) of the
body and causing holes in the sheet metal.
— Applies only to the USA: a seven-year cor-
rosion perforation warranty. Here, corro-
sion perforation refers to rust forming on
the inside (cavity) of the body and causing
holes in the sheet metal.
If such damage occurs nevertheless, it will be
repaired free of charge for parts and labour
by any Volkswagen dealership.
The warranty does not cover the following:
366 Customer information
— Damage caused by external influence or
insufficient care.
— Imperfections on the body or paintwork
which are not repaired promptly according
to manufacturer specifications.
— Corrosion perforation that is directly rela-
ted to body repairs not being carried out
according to manufacturer specifications.
If the body is repaired or painted, your Volks-
wagen dealership will confirm your warranty
against corrosion perforation for the repaired
area.
Guarantee for high-volt-
age batteries in electric
and hybrid vehicles
In addition to the above warranties and guar-
antees, Volkswagen dealerships also fulfil the
warranty for high-voltage batteries that ex-
ists in many countries.
Please refer to your sales contract or contact
your Volkswagen dealership for details of the
warranty conditions.

Data storage and services

Valid in EU countries where the General Data
Protection Regulation of the European Union
is effective:
Data processing in the vehicle
Your vehicle is fitted with electronic control
units. Control units process data that they re-
ceive from vehicle sensors, generate them-
selves or exchange with each other, for ex-
ample. Some control units are required for
the safe functioning of your vehicle, others
support you when driving (driver assist sys-
tems), others enable convenience or Infotain-
ment functions.