Warranty Owner's Information - Volkswagen Golf 2013 Owner's Manual

Warranty
Owner's information
Dear Owner,
This booklet contains the limited warranties appli-
cable to your new Volkswagen model. Please read
these limited warranties carefully to determine your
warranty rights and obligations.
Your New Vehicle Limited Warranty includes
virtually bumper to bumper coverage for 3
years or 36,000 miles, whichever occurs first
and Powertrain Limited Warranty coverage for
5 years or 60,000 miles, whichever occurs first.
Your vehicle has a Limited Warranty Against
Corrosion Perforation for a period of 12 years
without mileage limitation.
In addition, your vehicle is covered by emissions
control system limited warranties mandated by
Federal law. If you are a resident of the State of
California, Connecticut, Maine, Maryland, New Jer-
sey, New York, Oregon, Rhode Island, Vermont,
Washington and the Commonwealths of Massa-
chusetts and Pennsylvania and have purchased a
California emissions equipped vehicle, you may al-
so have rights under California mandated emis-
sions warranties. Please consult these warranties
whenever a repair to your emission control system
is required to determine whether it is covered by
warranty. Your satisfaction in understanding the
limited warranties that apply to your Volkswagen
model is important to us. Any questions concerning
warranty coverage should be directed to:
Volkswagen Group of America, Inc.
Customer CARE
3800 Hamlin Road
Auburn Hills, Ml 48326
Telephone: 1 (BOO) 822-8987
Refer to the California Emissions Warranty
Supplement for additional information on Cali-
fornia Emissions Warranty coverage.
In addition to and separate from the above com-
prehensive warranty package, Volkswagen of
America, Inc. , an operating unit of Volkswagen
2 USA Warranty and Maintenance
Group of America, Inc. ("Volkswagen") also offers
you complimentary participation in the Volkswagen
Carefree Maintenance Program described in this
booklet.
If you have a concern or you are not satisfied with
the service that you receive from your dealer, we
suggest that you discuss it with the Service Man-
ager at your dealership. If it is not resolved through
your dealership, you may call or write to the Volks-
wagen Customer CARE Center.
In the event that your authorized Volkswagen deal-
er or Volkswagen Customer CARE Representative
has been unable to address the concern to your
satisfaction, you may take advantage of BBB AU-
TO LINE, a program administered through the
Council of Better Business Bureaus. The BBB AU-
TO LINE program offers both mediation and arbi-
tration services for the resolution of disputes aris-
ing while a vehicle is under warranty.
Complete details of Volkswagen's Customer CARE
programs begin on => page 16.
• Notice of Address Change
• Notice of Used Car Purchase
The "National Traffic & Motor Vehicle Safety Act of
1966" requires manufacturers to be in a position to
contact vehicle owners if a correction of a safety-
related defect or a noncompliance with an applica-
ble Federal motor vehicle safety standard be-
comes necessary. If you change your address or
buy a used Volkswagen model, complete one of
the postcards in the middle of this booklet. You
need not use this card if you purchased your
Volkswagen through an authorized Volkswagen
dealer. <l