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HP Kayak XM600 Administration Manual

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  • Page 2 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Table Of Contents

    Overview..........4 Note on the HP Utility Partition and e-DiagTools ..4 Acronyms in this Guide .
  • Page 4 Contents 5 5 5 5 e e e e - - - - D D D D i i i i a a a a g g g g T T T T o o o o o o o o l l l l s s s s f f f f o o o o r r r r W W W W i i i i n n n n d d d d o o o o w w w w s s s s ..........................2 2 2 2 1 1 1 1 What is e-DiagTools for Windows? .
  • Page 5 Introduction...

  • Page 6: Overview

    IT/MIS personnel having responsibility for system administration and end-user support. The Guide explains how to configure the HP e-DiagTools diagnostics solution in order to obtain optimal e-support capabilities. It describes the software tools associated with e-DiagTools. These provide a structure for control and use of the e-DiagTools core tests on remote PCs.

  • Page 7: Note On The Hp Utility Partition And E-Diagtools

    The Utility Partition contains e e e e - - - - D D D D i i i i a a a a g g g g T T T T o o o o o o o o l l l l s s s s , , , , HP’s...
  • Page 8 1 Introduction Overview e e e e - - - - D D D D i i i i a a a a g g g g T T T T o o o o o o o o l l l l s s s s a a a a nd nd s s s s u u u u p p p p p p p p o o o o r r r r t t t t i i i i n n n n g g g g t t t t o o o o o o o o l l l l s s s s i i i i n n n n a a a a m m m m a a a a n n n n a a a a g g g g e e e e d d d d P P P P C C C C e e e e n n n n v v v v i i i i r r r r o o o o n n n n m m m m e e e e n n n n t t t t...

  • Page 9: Software Components In The E-Diagtools Solution

    HP Utility Partition) or can be downloaded from the HP web site: www.hp.com/desktops/diagtools The Windows version of e-DiagTools is available for the HP Omnibook. It provides a Graphic User e-DiagTools Interface, enables local BIOS updates, and carries out local diagnosis and troubleshooting,...
  • Page 10 1 Introduction Software Components in the e-DiagTools Solution...

  • Page 11: 2 2 2 P P P P A A A A R R R R A A A A M M M M E E E E T T T T E E E E R R R R S S S S A A A A Nd S Nd Se E E E Tt Tt Tt Tti I I I N N N N G G G G S S S

    Parameters and Settings This section introduces the parameters you are most likely to use when working with the e-DiagTools solution on Managed PCs either locally or via the TopTools Device Manager. These parameters and settings control the behavior and the on-screen attributes of the different software tools which comprise the e-DiagTools solution and TopTools utilities.

  • Page 12: E-Diagtools Configuration

    TopTools Device Manager: The Utility Partition ‘Welcome’ message • (“Press F10 to enter the HP Utility Partition, or any other key to proceed”) Boot Menu options • The Client Internet Protocol (IP) configuration •...

  • Page 13: E-Diagtools Startup

    2 Parameters and Settings e-DiagTools Startup e-DiagTools can be started remotely from TopTools Device Manager. See TopTools Device Manager, “Remote Execution of e-DiagTools” on page 23. To open e-DiagTools for local use, restart the PC and press the function key when prompted.

  • Page 14: Master Catalog Address

    The default values in this file are: M M M M e e e e ss ss ss ssa a a a g g g g e e e e 1 1 1 1 =Press <F10> to enter the HP Utility Partition...
  • Page 15 LAN Configuration Agent...

  • Page 16: Client Ip Configuration

    The LAN Configuration Agent is part of the e-DiagTools solution. It is a software application pre-loaded on HP PCs able to make use of e-DiagTools. It is also available separately from the e-DiagTools support web site. When active, the LAN Configuration Agent runs each time Windows starts.

  • Page 17: Network.ini

    Utility Partition file. This means that settings already stored in the file are not overwritten and remain valid. NOTE When you are using HP TopTools to implement the e-DiagTools network configuration, the Agent must be set to Copy Network Settings at each system startup. Network.INI...
  • Page 18 3 LAN Configuration Agent Client IP Configuration...
  • Page 19 BIOS Update Mechanisms...

  • Page 20: Update Bios / Update Bios Clearing Its Settings

    If you want to inhibit managed PCs from using this feature, these two BIOS-related menu options can be disabled using the TopTools Device Manager. Moreover, on HP PCs with the hardware monitoring BIOS features, the Update BIOS options will only execute on successful entry of the BIOS’ administrator password by the user.

  • Page 21: Bios Packages, Signed Zip Format

    Your network configuration may include a firewall which prevents the reception of BIOS updates from the HP server. In this case you may want to install a local Web/FTP server inside the firewall. The easiest method of creating a local server is...
  • Page 22 4 BIOS Update Mechanisms it, together with the BIOS subdirectories for each platform and the BIOS packages they contain. Copy the specific catalogs, e.g. vl400.ini, evectra.ini, etc. Check the contents, in particular the fields packagename, fieldlocation and version. Copy the sub-directories and contents to your local server inside the firewall, to exactly recreate the server file structure.
  • Page 23 e-DiagTools for Windows...

  • Page 24: What Is E-Diagtools For Windows

    What is e-DiagTools for Windows? A new component of e-DiagTools named “e-DiagTools for Windows” is designed to extend Internet connectivity to HP OmniBooks PCs (featuring Internet access via modem connection instead of LAN). This Windows application will be available in conjunction with e-DiagTools v.
  • Page 25 Integration with HP TopTools...

  • Page 26: Toptools Control Of E-Diagtools On Managed Pcs (Multiple Pcs)

    Utility Partition. The e-DiagTools packages used for these updates by TopTools will be downloaded from HP’s FTP server using the TopTools RMDB mechanism. 2. Configure e-DiagTools Settings The e-DiagTools Internet options (see “Client IP Configuration” on page 14) and the e-DiagTools Startup options can be set from TopTools Device Manager for all targeted PCs.

  • Page 27: Remote Execution Of E-Diagtools

    6 Integration with HP TopTools TopTools Control of e-DiagTools on Managed PCs (Multiple PCs) Note that the options available in correspond to the options Configure Settings provided for single managed PCs by the tab on the Parameters Page (with Settings the exception of which is not available via the Parameters Page).

  • Page 28: Toptools Properties Page For E-Diagtools (Targeting One Pc At A Time)

    6 Integration with HP TopTools TopTools Properties Page for e-DiagTools (Targeting One PC at a Time) TopTools Properties Page for e-DiagTools (Targeting One PC at a Time) A Properties Page in TopTools Device Manager is dedicated to e-DiagTools actions which target a single managed PC. In most system configurations, the Properties Page will be the most useful choice for carrying out e-DiagTools actions targeting single PCs.
  • Page 29 6 Integration with HP TopTools TopTools Properties Page for e-DiagTools (Targeting One PC at a Time) The Parameters Page contains the Tabs: dentity • Status • Configuration • • Security Reports • e-DiagTools • • Support window details the individual specifications, OS software, and...

  • Page 30: E-Diagtools Startup And Internet Settings

    6 Integration with HP TopTools TopTools Properties Page for e-DiagTools (Targeting One PC at a Time) Settings: e-DiagTools Startup and Internet Settings Remote configuration of e-DiagTools Startup Options on a selected PC is • provided in the area titled Startup...

  • Page 31: Synchronize Parameters With Windows Lan Configuration

    6 Integration with HP TopTools TopTools Properties Page for e-DiagTools (Targeting One PC at a Time) Synchronize Parameters with Windows LAN Configuration When the LAN Configuration Agent is active on an e-DiagTools PC, the LAN configuration parameters used by e-DiagTools will be synchronized with those used by Windows each time the operating system is started.

  • Page 32: Diagnose And Troubleshoot

    TopTools also includes a brief explanation of the Support Ticket information. : this command enables the Administrator to connect Connect to HP Instant Support • to the web troubleshooting e-support tool and rapidly receive HP Support repair advice.

  • Page 33: Remote Machine On

    6 Integration with HP TopTools TopTools Properties Page for e-DiagTools (Targeting One PC at a Time) Remote Machine OFF : in case of a preboot problem on a targeted PC, if the e-DiagTools preboot test results • Virtual Call Assistant software is configured to connect to the TopTools Device...

  • Page 34: Warranty & Support Parts

    PC. The command Call for H/W Support provides the Administrator with support numbers. The command Connect to HP Part Surfer connects the Administrator to the support database of repair parts and order information for HP PCs.

  • Page 35: Toptools Agent & E-Diagtools

    6 Integration with HP TopTools TopTools Agent & e-DiagTools TopTools Agent & e-DiagTools The TopTools Agent installed on each managed PC offers a local subset of the features available in the TopTools Device Manager: 1. TopTools Agent/ Settings Firstly, from you can configure e-DiagTools startup options: •...

  • Page 36: Diagnose And Troubleshoot

    6 Integration with HP TopTools TopTools Agent & e-DiagTools 2. TopTools Agent/ Diagnose and Troubleshoot Under Diagnose and Troubleshoot (shown below) the TopTools Agent displays concise information introducing e-DiagTools, and the steps to launch e-DiagTools, plus the address of the e-DiagTools information web site.

  • Page 37: Warranty And Support

    6 Integration with HP TopTools TopTools Agent & e-DiagTools 3. TopTools Agent/ Warranty and Support The Warranty page sets out indicative warranty information as described in “Warranty and Support Parts” on page 32. This includes the PC Model, Serial Number, the estimated Warranty Start and End Dates and the current Warranty...
  • Page 38 6 Integration with HP TopTools TopTools Agent & e-DiagTools...
  • Page 39 The Utility Partition Manager The Utility Partition Manager is a software tool used to modify startup parameters of the Utility Partition.

  • Page 40: Configuring The Utility Partition

    7 The Utility Partition Manager Configuring the Utility Partition Configuring the Utility Partition If you want to configure the Utility Partition but do not use TopTools (see page 28) then you must use the Utility Partition Manager. Utility Partition Manager The Utility Partition Manager is a compact stand-alone utility distributed on the support web.
  • Page 41 Virtual Call Assistant...

  • Page 42: The Virtual Call Assistant

    The Virtual Call Assistant The Virtual Call Assistant Currently under test and evaluation at HP, the Virtual Call Assistant (VCA) is designed to provide a valuable e-DiagTools diagnostic aid for Help Desks and Support Providers. It is a resident software program on the Help Desk PC (not the managed PC) capable of automatically detecting and recognizing audio warning signals emitted by the e-DiagTools Pre-Boot Diagnostics Capability.

  • Page 43: Use Of The Vca

    Use of the VCA The Virtual Call Assistant is intended to be installed and used by Helpdesk personnel supporting HP Vectra, Kayak and Brio PCs. Typically, the user of the remote PC will call the Helpdesk to report a PC malfunction or to report the presence of a warning signal from the PC.
  • Page 44 8 Virtual Call Assistant The Virtual Call Assistant...

This manual is also suitable for:

Brio ba410Xm600 - kayak - 128 mb ramE-diagtools 3.0E-diagtool 3.1

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