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Troubleshooting Problems
• Con rm correct COM port selected.
• Con rm status as "Connected" on sync software.
• Con rm le to be sent is selected on sync software.
Problem: Golf course les cannot be saved to computer from the Neo.
• Con rm the USB cable is connected to the Neo.
• Con rm the Neo Sync software was installed correctly. Remove and
reinstall the USB driver and Sync application if necessary.
• Con rm the correct COM port is selected (check "Settings" in Sync app).
• Con rm status as "Connected" on Sync software.
Problem: No golf course les are available to transfer in Sync application.
• Check "Settings" in Sync application to view the le save location. The
default location is C:\My Documents\Bushnell.
• Perform a search for the le using the search feature on your computer.
Problem: Saved golf course les cannot be located on computer.
• Check "Settings" in Sync application to view the le save location. The
default location is C:\My Documents\Bushnell.
• Perform a search for the le using the search feature on your computer.
Problem: No more golf course les can be transferred to the Neo.
• Delete unused les from the Neo to make room for new les.
• Be sure that les deleted from the Neo are safely saved on your
computer before con rming deletion.
• Approximately ten (10) courses can be stored on your Neo.
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