I Am Not Receiving Messages - Blackberry Bold 9700 User Manual

User Guide
• Resend the message.
Related topics
Turn on or turn off a network connection, 218
Wireless coverage indicators, 217
Change or delete a contact, 170
Generate an encryption key, 255
Turn on or turn off data service or set roaming options, 218
Resend a message, 59

I am not receiving messages

Try the following actions:
• Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you
should receive messages when you return to a wireless coverage area.
• Reset your device. Connect to the network and try again.
• If you created an email address or added an existing email address to your device using the email set-up screen in the Set-
up application, check that you have received an activation message on your device from the BlackBerry® Internet Service. If
you have not received an activation message (the message might take a short period of time to arrive), in the Set-up
application, open the email set-up screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in
a folder, click the Options icon. Click Advanced Options > Host Routing Table. Press the
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that
you want to receive email from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn on or turn off a network connection, 218
Wireless coverage indicators, 217
Turn on or turn off data service or set roaming options, 218
Options for email filters, 71
Change, prioritise or delete an email filter, 72
Forward messages from a specific email folder to your device, 66
I am not receiving email from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of
the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry
Desktop Software.
106
Messages
key > Register Now.