I Am Not Receiving Messages - Blackberry Curve 8330 User Manual

User Guide
• If you have travelled to another country and you have not changed your smart-dialling options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Check that your
phone number is set as your active phone number.
• If you have more than one phone number associated with your device, check that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Call forwarding, 33
Switch the active phone number, 36
I cannot set up an email address
Try performing the following actions:
• On the Home screen or in a folder, click the Setup Wizard icon. On the email set-up screen, verify that you have typed all the email
address information correctly. To view the password that you typed, select the Show Password tick box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email
account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry®
Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup
application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit

I am not receiving messages

Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email set-up screen in the set-up wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the set-up wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder,
click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
which you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off the connection to the wireless network, 235
About wireless coverage indicators, 237
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and click BlackBerry Internet Service.
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