Quadra-Fire SANTAFEI-C Owner's Manual
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Quadra-Fire SANTAFEI-C Owner's Manual

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INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions on installation, operation, or service.
NOTICE: DO NOT DISCARD THIS MANUAL
SANTA FE PELLET INSERT
APPLIANCE
MODEL NUMBER:
SANTAFEI-C
CAUTION
Check building codes prior to installation.
•
Installation MUST comply with local, regional, state
and national codes and regulations.
•
Consult local building, fire officials or authorities
having jurisdiction about restrictions, installation
inspection, and permits.
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.
1
Owner's Manual
Operation & Care
R
7019-802H
WARNING
If the information in these instructions is
not followed exactly, a fire could result
causing property damage, personal injury,
or death.
•
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
•
Do not over fire - If appliance or chimney connector
glows, you are over firing. Over firing will void
your warranty.
•
Comply with all minimum clearances to combustibles
as specified.
Failure to comply may cause house fire.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down. Hot glass will
cause burns.
•
Do not touch glass until it is cooled
•
NEVER allow children to touch glass
•
Keep children away
•
CAREFULLY SUPERVISE children in same room
as fireplace.
•
Alert children and adults to hazards of
high temperatures
•
High temperatures may ignite clothing or other
flammable materials.
•
Keep clothing, furniture, draperies and other
flammable materials away.
CAUTION
Tested and approved for wood pellets only. Burning of
any other type of fuel voids your warranty.
NOTE: To obtain a French translation of this manual,
please contact your dealer or visit
REMARQUE : Pour obtenir une traduction française de ce
manuel, s'il vous plaît contacter votre revendeur ou visitez
www.quadrafire.com
www.quadrafire.com
04/21

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Summary of Contents for Quadra-Fire SANTAFEI-C

  • Page 1 MODEL NUMBER: • Do not over fire - If appliance or chimney connector SANTAFEI-C glows, you are over firing. Over firing will void your warranty. • Comply with all minimum clearances to combustibles as specified.

  • Page 2: Sample Of Serial Number / Safety Label

    Welcome to the Quadra-Fire Family NOTE: Clearances may only be reduced by means approved by the regulatory authority having jurisdiction A. Sample of Serial Number / Safety Label LOCATION: On chain behind right access panel & Behind left access panel...

  • Page 3: Table Of Contents

    T. Thermostat Battery Replacement ....16 U. Frequently Asked Questions ....17 Quadra-Fire is a registered trademark of Hearth & Home Technologies. 7019-802H...

  • Page 4: Warranty Policy

    B. Warranty Policy Hearth & Home Technologies LIMITED LIFETIME WARRANTY Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and electric hearth appliances that are purchased from an HHT authorized dealer. WARRANTY COVERAGE: WARRANTY PERIOD: distributor, whichever occurs earlier.
  • Page 5 WARRANTY CONDITIONS: • This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites. • • This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides. •...

  • Page 6: Listing And Code Approvals

    Can be found at: www.quadrafire.com/about-us/epa-certification The SANTAFEI-C is Certified to comply with 2020 particulate emission standards. This pellet insert needs periodic inspection and repair for proper operation. It is against federal regulations to operate this pellet insert in a manner inconsistent with operating instructions in this manual.

  • Page 7: Glass Specifications

    D. Glass Specifications WARNING This appliance is equipped with 5mm ceramic glass. Replace glass only with 5mm ceramic glass. Please contact your dealer for replacement glass. Fire Risk. Hearth & Home Technologies disclaims any E. Electrical Rating responsibility for, and the warranty will be 115 VAC, 60 Hz, Start 4.1 Amps, Run 1.1 Amp voided by, the following actions: F.

  • Page 8: Operating Instructions

    User Guide Operating Instructions D. Fuel Material and Fuel Storage WARNING Pellet fuel quality can greatly fluctuate. This appliance has been designed to burn a wide variety of fuels, giving you the choice to use the fuel that is most economical in your region.

  • Page 9: Before Your First Fire

    E. Before Your First Fire Trees from different areas will vary in mineral content. That 1. First, make sure your appliance has been properly is why some fuels produce more clinkers than others. installed and that all safety requirements have been met.

  • Page 10: General Operating Information

    G. General Operating Information H. Starting Your First Fire 1. Thermostat Calls For Heat 1. A thermostat is required for proper operation of this The appliance is like most modern furnaces; when the appliance. At this time, fill the hopper with pellets, set thermostat calls for heat, your appliance will automatically the thermostat to its lowest setting.

  • Page 11: Fire Characteristics

    I. Fire Characteristics J. Feed Rate Adjustment Instructions A properly adjusted fire with the heat output control button The feed adjustment control rod is factory set, and should set on “HIGH” has a short active flame pattern that extends be adequate for most fuels. The set screw is located at the out of the fire pot approximately 4 inches (102mm).

  • Page 12: Ignition Cycles

    K. Ignition Cycles M. Restarting the Appliance 1. During each ignition cycle, it is normal to see some Restart Process smoke in the firebox. The smoke will stop once the 1. When the unit has run out of fuel, add pellet fuel to fire starts.

  • Page 13: Thermostat Controls

    O. Thermostat Controls P. Thermostat Setup Options Setup options for how the thermostat will function are TEMPERATURE (HEAT / OFF) SWITCH: performed using a menu on the display screen. Set this switch to HEAT to control your appliance. The off position will disable the appliance.

  • Page 14: Thermostat Operation Instructions

    ITEM #08 (TEMPERATURE DIFFERENTIAL): TEMPERATURE HOLD: • The thermostat works by turning your heating system Temperature hold is used for maintaining a fixed set on and off whenever the room temperature varies from temperature; once a HOLD is initiated, the thermostat will the desired set-point temperature.

  • Page 15: Thermostat Other Features

    COPY PROGRAM FEATURE: KEYPAD LOCKOUT: Using similar instructions as SET TEMPERATURE There is the option to lock the front panel buttons to prevent programs the COPY button will allow a whole day of set unauthorized tampering of your thermostat settings. program events to be copied to another day.

  • Page 16: Thermostat Battery Replacement

    T. Thermostat Battery Replacement CONNECT THERMOSTAT WIRES TO APPLIANCE: There is a 4 screw terminal block located on the back This thermostat is powered by two “AA” Alkaline batteries. lower left corner of the stove directly above the power The batteries should be replaced AT LEAST once per cord inlet.

  • Page 17: Frequently Asked Questions

    U. Frequently Asked Questions What causes my glass to become dirty? If the glass has white ash build up it is normal and the glass should be cleaned. If it is a black soot build up airflow through the unit may be restricted. The most often cause is overdue maintenance and cleaning. See Maintaining and Servicing page 18 and/or make adjustments to the trim control.

  • Page 18: Maintenance And Service

    Maintenance and Service When properly maintained, your fireplace will give CAUTION you many years of trouble-free service. Contact your dealer to answer question regarding proper operation, troubleshooting and service for your appliance. Visit Shock and Smoke Hazard www.quadrafire.com/owner-resources to view basic •...

  • Page 19: General Maintenance And Cleaning

    C. General Maintenance and Cleaning 1. Types of Fuel Type of fuel you are burning will dictate how often you have to clean your fire pot. If the fuel you are burning has a high dirt or ash content, it may be necessary to clean the fire pot more than once a day.
  • Page 20 5. Disposal of Ashes 7. Cleaning Beneath Heat Exchanger • Frequency: As needed • Frequency: Monthly or every 1 ton of fuel • By: Homeowner • By: Homeowner Ashes should be placed in a metal container with a tight- a. Be sure the appliance is allowed to cool, has been fitting lid.
  • Page 21 12. Door Latch Inspection 10. Soot and Fly Ash: Formation & Need for Removal in Exhaust Venting System. • Frequency: Prior to heating season • Frequency: Yearly or more frequently depending on • By: Homeowner ash build-up The door latch is non-adjustable but the gasket between •...

  • Page 22: Soot Or Creosote Fire Awareness

    D. Soot or Creosote Fire Awareness E. High Ash Fuel Content Maintenance The chimney should be inspected periodically during the • Frequency: When the ash build-up exceeds more than heating season to determine if a creosote build-up has half way up the fire pot. occurred.

  • Page 23: Troubleshooting Guide

    Troubleshooting Guide With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION...
  • Page 24 SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION Feed system fails to start. Out of fuel. Check hopper, fill with fuel. #2 snap disc may be defective. Replace snap disc. Firebox door must be closed securely. Vacuum switch not closing. No vacuum. Check exhaust blower is plugged in and operating. Check vacuum switch is plugged in.

  • Page 25: Service Parts Replacement

    Service Parts Replacement A. Blowers 1. Combustion Blower 2. Convection Blower PART NUMBER: 812-4400 PART NUMBER: 812-4900 a. Remove panel set and disconnect flue. a. The blower is located at the bottom rear of the b. Pull appliance out onto the hearth. insert.

  • Page 26: Baffle Replacement

    B. Baffle Brick is flush against back wall PART NUMBER: 7001-034 1. Follow Proper Shutdown Procedures on page Brick in 2. The top baffle has a hook on the bottom left side that front of rests on the top lip of the cast brick. There is a tab on clip and the bottom right side that hooks into the side bracket.

  • Page 27: Igniter Replacement

    D. Igniter E. Glass PART NUMBER: SRV7000-462 PART NUMBER: SRV7021-032 1. Shut down the appliance by turning down the 1. Open the face and remove door from the appliance by thermostat and let the appliance completely cool down. lifting door off of hinge points and lay on a flat surface After the appliance has cooled down, unplug it and face down.

  • Page 28: Reference Materials

    Reference Materials A. Component Functions When describing the location of a 1. Control Box component, it is always AS YOU FACE THE a. The control box is located on lower left side of FRONT OF THE APPLIANCE. appliance, on top of the junction box. b.
  • Page 29 17. Snap Disc #1 (Convection Blower) 110°F 20. Vacuum Switch Snap disc #1 is located on the right side of the firebox. The vacuum switch is located on the lower left side There are 2 purple wires connected to it. This snap of the appliance behind left access panel.

  • Page 30: Component Locations

    B. Component Locations RIGHT SIDE Cleaning Rods Flue Connector Feed Motor Snap Disc 10 Heat Exchanger Tubes Outside Air Intake Exhaust Blower Reset Button Cleaning Rods Convection Blower Figure 30.1 - Cleaning Rods & Heat Exchanger Tubes Heat Output Switch Leveling Bolt Figure 30.3 - Component Locations - Right Side Feed Tube...

  • Page 31: Service & Maintenance Log

    C. Service & Maintenance Log Date of Service Performed By Description of Service 7019-802H 04/21...
  • Page 32 Date of Service Performed By Description of Service 7019-802H 04/21...
  • Page 33 Date of Service Performed By Description of Service 7019-802H 04/21...

  • Page 34: Exploded Drawing

    D. Exploded Drawing SANTAFEI-C Service Parts Pellet Insert Beginning Manufacturing Date: Apr 2019 Ending Manufacturing Date: Active Part number list on following page. 04/21 7019-802H 04/21...
  • Page 35 E. Service Parts SANTAFEI-C Service Parts Beginning Manufacturing Date: Apr 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Stocked Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 36 SANTAFEI-C Service Parts Beginning Manufacturing Date: Apr 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. . Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 37 SANTAFEI-C Service Parts Beginning Manufacturing Date: Apr 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Stocked Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

  • Page 38: Accessories

    F. Accessories SANTAFEI-C Service Parts Beginning Manufacturing Date: Apr 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor.
  • Page 39 SANTAFEI-C Service Parts Beginning Manufacturing Date: Apr 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. . Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 40 Hearth & Home Technologies 352 Mountain House Road Halifax, PA 17032 Division of HNI INDUSTRIES Please contact your Quadra-Fire dealer with any questions or concerns. For the number of your nearest Quadra-Fire dealer log onto www.quadrafi re.com CAUTION DO NOT DISCARD THIS MANUAL •...

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