Problems with the key
Problem
You can no longer lock
or unlock the vehicle
using the key.
You can no longer lock
or unlock the vehicle
using KEYLESS-GO.
You have lost a key.
You have lost the emer-
gency key element.
Possible causes/consequences and M Solutions
The key battery is discharged or nearly discharged.
X
Check the key battery (
(
Y
page 92).
If this does not work:
X
Lock (
Y
page 96) or unlock (
the emergency key element.
The key is faulty.
X
Lock (
Y
page 96) or unlock (
the emergency key element.
X
Have the key checked at a qualified specialist workshop.
The key battery is discharged or nearly discharged.
X
Check the key battery (
Y
(
page 92).
If this does not work:
X
Lock (
Y
page 96) or unlock (
the emergency key element.
There is interference from a powerful source of radio waves.
X
Lock (
Y
page 96) or unlock (
the emergency key element.
There is a fault with KEYLESS-GO.
X
Lock/unlock the vehicle using the remote control function of
the key.
X
Have the vehicle and key checked at a qualified specialist work-
shop.
If the vehicle can also not be locked/unlocked using the remote
control function:
X
Y
Lock (
page 96) or unlock (
the emergency key element.
X
Have the vehicle and key checked at a qualified specialist work-
shop.
X
Have the key deactivated at a qualified specialist workshop.
X
Report the loss immediately to the vehicle insurers.
X
If necessary, have the locks changed as well.
X
Report the loss immediately to the vehicle insurers.
X
If necessary, have the locks changed as well.
Y
page 91) and replace it if necessary
Y
page 97) the vehicle using
Y
page 97) the vehicle using
Y
page 91) and replace it if necessary
Y
page 97) the vehicle using
Y
page 97) the vehicle using
Y
page 97) the vehicle using
Key
93
Z