Unable To Use The Mode Function; Authentication Problems; Troubleshooting Configuration Wizard Problems - IBM System i Manual

"Installing an Operations Console cable" on page 39
You need to install an Operations Console cable when your configurations have a local console that is
directly attached to the system or a local console that is directly attached with remote access allowed.

Unable to use the mode function

When you are unable to use the mode function, you should verify that the authenticated connection has
the correct privileges to use the mode function on a remote control panel.
If you are unable to use the mode function on a remote control panel or virtual control panel, check that
the user that authenticated the connection (Service Device Sign-on) has the Partition remote panel key
privilege for the partition connected to.
To ensure you have the proper privileges for the connection to the partition, follow these steps:
1. Access Dedicated Service Tools (DST).
2. Select Work with DST environment.
3. Select Service tools user profiles.
4. Select Change privileges (option 7).
That user must be granted the privilege, Partition remote panel key by partition, in order to use the
mode function. If the system supports the keystick, the keystick must be inserted before the mode
function is active.
Related information
Access service tools

Authentication problems

Here are two common authentication related problems and suggestions to correct the them.
v Failure to authenticate.
Error message: The current access password entered is not valid. Please enter the valid access
password.
This message typically means that the access password you entered in the Service Device Sign-on
window is not the same as the password you entered in the Specify Access Password window during
the configuration wizard. Make sure that the caps lock is not active and reenter the access password
using the password you assigned, taking into account any case sensitivity you may have used.
v Failure to connect the VCP.
Error message: The PC service tools device ID password and the iSeries service tools device ID
password do not match. Either the service tools device ID (name) is already in use or the
passwords must be RESET on this PC and the iSeries.
This indicates that the service tools device ID password is incorrect.
The service device ID password stored on the PC no longer matches the value stored on the system. In
rare cases, this password gets out of synchronization and you need to reset the value back to the
original default values on both the PC and the system.
Related reference
"Resynchronizing the PC and service tools device ID password" on page 81
When a mismatch occurs in the service tools device ID password between the system and the
Operations Console PC, you need to resynchronize the password by performing recovery steps on
both the PC and the system.

Troubleshooting configuration wizard problems

Here are the solutions to problems encountered while you are completing the Operations Console
configuration wizard.
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Operations Console