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Service
Self Help
The Cooktop
Table 8: Cooktop Troubleshooting Chart
Cooktop Problem
Element cycles more than
usual
A slight odor is noticeable
when an element is turned on
Cooktop controls will not turn
on
Scraper is not working prop-
erly.
Cooking results are not what
was expected.
Element cycles on the highest
setting
Water takes too long to boil
White cooktop appears to
have a green tint
Use these suggestions before calling for service to avoid service charges.
Possible Causes and Suggested Solutions
•
Pan base is warped and not making full contact with heating surface.
•
Base diameter of pan is too small for the size of the element.
•
Pan ingredients have boiled dry.
•
Material of pan is a poor heat conductor; heat transfers too slowly.
•
This is normal with new cooktops and will disappear after several uses.
•
Range is not receiving power. Check the power source to see if a fuse has blown or
if the circuit breaker tripped. Check cord to see if it is inserted completely into outlet.
•
The scraper blade is dull. The scraper is packaged with single-edge, stainless steel
blades. Replace with a standard single-edge blade.
•
The cooktop is not level. Adjust leveling legs on bottom of range.
•
Cooking pan is not the appropriate size or type. See "Cookware Selection Guide"
on page 19.
•
This is normal. The temperature limiter operates automatically to protect the glass
ceramic surface from extreme high temperature damage.
•
Time to boil can vary greatly depending on environmental conditions. See "Boiling
Water" on page 19 for tips to decrease time to boil.
•
The white cooktop may have a green tint while cooling down. This is normal. The
cooktop will return to its original color when the glass has cooled.
English 33
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