Avaya 9500 User Manual page 3

Making Calls
If you are not already on a call, then you can just dial 9 and the number. The first available appearance
button will be used for the call. Alternatively, you can press a specific appearance button in order to make
a call using that button.
If the number you dial matches a user or group on the telephone system, the directory name of the user
or group is shown and the call starts altering the target.
Call Soft Key Options
The options displayed for the buttons at the bottom of the display will change dynamically to reflect
actions that you can perform during calls or while the phone is idle.
Some or all of these options will only be available if enabled by your system administrator.
Account
• Enter an account code to associate with the call.
Answer
• Answer a page call, turning it into a normal call.
CallBack
Set an automatic callback on the user that you have called but who has not answered. When they next
end a call, the telephone system will call you and when answered, will automatically make a call to the
• user.
Complete
• Complete the transfer of a held call. A Cancel option is also shown which will end the transfer attempt.
Conference
Put your current call on hold and present dial tone for you to dial the number you want to add to a
• conference with the held caller.
Connect
• Take a call off hold.
Dir
Access the directory in order to select a number by name rather than dialing it. The type of names
• available in the directory is adjusted to match those suitable for use by the feature.
Drop
• End the call.
Ignore
Quiet the ringer for the current alerting call. The call will continue alerting until either answered, it goes
• to voicemail, or the caller abandons the call.
Pickup
• Answer the call that is held or alerting another user.
Redial
• If there are outgoing numbers in your call log, display the list of those numbers.
Transfer
Put your current call on hold and present dial tone for you to dial the number to which you want to
• transfer the call.
ToVM
• Send an alerting call to your voicemail.
Transferring to Voicemail
When set to visual voice mode, the
mailbox of another user or group.
1. With the call connected, press the
2. Dial the extension number of the user or group to which you want to transfer the call.
3. When the number matches a user or group, their name is displayed.
To transfer the call to the user or group's mailbox, press Select. The caller will hear a few seconds of
•
ringing and then the mailbox greeting.
• To exit the transfer menu, press Cancel.
key can be used to transfer your current call to the voicemail
key. You are still connected to the call and can continue talking.