Table of Contents
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Customer Information
Customer Satisfaction Procedure . . . . . . . 337
Customer Assistance Offices . . . . . . . . . . . 339
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Online Owner Center . . . . . . . . . . . . . . . . . . 339
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Roadside Assistance Program . . . . . . . . . . 340
Scheduling Service Appointments . . . . . . 341
Courtesy Transportation Program . . . . . 342
Collision Damage Repair . . . . . . . . . . . . . . . 343
Publication Ordering Information . . . . . . 344
Radio Frequency Statement . . . . . . . . . . . 345
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 345
Canadian Government . . . . . . . . . . . . . . . 345
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Vehicle Data Recording and Privacy . . . 346
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 346
Event Data Recorders . . . . . . . . . . . . . . . . . . 347
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Infotainment System . . . . . . . . . . . . . . . . . . 347
Customer Information
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
337
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