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Polycom VVX 311 User Manual

Polycom VVX 311 User Manual

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ALTICE BUSINESS HOSTED VOICE
Understanding
Polycom
VVX
311
®
®
877-544-4872 | alticebusiness.com

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Summary of Contents for Polycom VVX 311

  • Page 1 ALTICE BUSINESS HOSTED VOICE Understanding Polycom ® ® 877-544-4872 | alticebusiness.com...
  • Page 2: Phone Views

    Phone Views Your phone has four main Views: Home, Calls, Active Call, and Lines view (the default). You can access Home and Lines view at any time. If your phone has one or more calls, you can also access Calls or Active Call view. For Home view from any menu, press Press to alternate between Home and Lines view.
  • Page 3: Entering Data

    Calls View If your phone has one or more calls, you can access Calls view. Call color indicates status: • Medium grey— Active call • Dark grey— Incoming call • White— Held call Use the up and down arrow keys to select a call (highlight it). The soft keys control the highlighted call. Entering Data Use the dialpad keys to enter information.
  • Page 4: Answering Calls

    Answering Calls To answer with the speakerphone, press or tap Answer. To answer with the handset, pick up the handset. To answer with a headset, press To answer a new call while on an active call, press Answer. The current call will be held. Ending Calls To end an active call, replace the handset, press , or press...
  • Page 5: Forwarding Calls

    Forwarding Calls You can set up your phone to forward all calls to another number, even if the Do Not Disturb feature is enabled on your phone. Call forwarding is not available on shared lines. To forward all calls to another person do one of the following: •...
  • Page 6: Viewing Recent Calls

    Services The Service key can be accessed from the Line Screen by selecting More>Svcs. This will provide a list of additional functionality to select from: • Access Messages: access your voicemail • Call Lists: presents a list of the ten most recent calls •...
  • Page 7 Contact Directory • To view your Directory—Select Directories from Home view. Press Contact Directory on the Directory screen. • To add a contact—Navigate to your Contact Directory and press Add. Enter the contact’s information, and press Save. To make a contact a Favorite, enter a Favorite Index number. •...