Polycom VVX 311 Quick Start Manual

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Using Your

To perform a 'Blind' transfer – that is, sending the call to another

party directly without any consultation...

Polycom VVX

Hold the Transfer button or soft key down for a few seconds and

you will be offered a chance to select the 'Blind' transfer method.

310/311 Phone

Once 'Blind' is selected, dial the number to which you want to

transfer the caller and hit Send. The held caller will immediately

ring to the party you are transferring to.

Note: Blind transfer sends the calling party's caller id.

Cancel a Transfer – at any time during the process of transferring

you may hit the Cancel soft key and you will resume your call and

be directly connected to the caller again.

Sending Calls Directly to Voicemail

With the call active press "Transfer" then dial *55 and the

extension of the person whose voicemail you want to get the call

followed by # (you can listen to the prompts once you dial *55).

To drop a call directly into your own voicemail, press Transfer #.

If you need additional help, please call our support desk-- 611

from any Reynwood phone or 800.747.1704.

team@reynwood.com

www.reynwood.com

Learn how to become familiar with

your Polycom VVX 310/311 series

team@reynwood.com

phone with this easy reference guide.

www.reynwood.com

Page 1 Contact Us If you need additional help, please call our support desk-- 611 from any Reynwood phone or 800.747.1704. team@reynwood.com www.reynwood.com Learn how to become familiar with your Polycom VVX 310/311 series team@reynwood.com phone with this easy reference guide. www.reynwood.com...
Page 2: Transferring Calls
Layout Transferring Calls The following figure shows the important phone features. There are three methods of transferring calls: Consultative, Blind, and Direct-to-Voicemail. Consultative – To transfer a call to some with ‘consultation’ – that is, you speak to the person you are transferring the call to first… ...
Page 3: Phone Views
Answering/Managing Multiple Incoming Calls Phone Views With call waiting on, up to 4 simultaneous calls can be active on Your phone has three main views: Lines (the default), Home, and Calls. one extension. You will see the next incoming call displayed on Use the Home button to toggle between all available views.
Page 4 Using Recent Call Lists Common Features & Functions When your phone is showing the Lines View, the left, right, and Placing Call down arrows are a one-touch shortcut to different Recent Calls You can perform all the functions of your VVX 310/311 series lists.

Vvx 310