Sharp AQUOS sense3 Instruction Manual page 221

After-Sales Services
If you have problems with your handset
„
Refer to "Troubleshooting" on this manual before requesting repairs.
Contact the number listed in "Repairs" (in Japanese only) on the
last page if problems persist.
If your handset needs repairs after contacting
„
DOCOMO
Bring your handset to a repair counter that DOCOMO specifies.
However, repair counters are only open during business hours.
Note that it may take several days to repair depending on the
condition on the malfunctions.
After the warranty period has expired
Charged repairs will be carried out upon request.
Replacement parts
Replacement parts (required to maintain the functionality of the
handset) will be kept in stock basically for at least 4 years following
the halt of production.
For details on the repair acceptance conditions, refer to the
DOCOMO website.
However, there may be a case when repair is not possible for the
shortage of replacement parts, etc. depending on the faulty part.
For details, contact a repair counter that DOCOMO specifies.
IMPORTANT!
„
z Never attempt to modify the handset.
„ May cause fire, bodily injury or malfunction.
„ If your device has been modified previously, it will only be
accepted for the repair as long as you agree that we restore
the device to its original state. However, repairs may be
refused depending on the extent of the modification.
The following cases may be considered as a modification.
y Stickers, etc. are applied to the display or keys
y Decorations are made to the handset with adhesive agent,
etc.
y Exterior parts, etc. are replaced with those which are not
standard DOCOMO products
„ Repairs for any malfunction or damage caused by such
modifications will incur fees, even during the warranty period.
z Do not remove the model nameplate attached to the handset.
Note that if the contents of the nameplate cannot be confirmed
such as when it is removed or replaced on purpose, repairs may
be refused.
z Information stored in your handset, such as the settings of
various functions, may be cleared or reset if your handset is
damaged, repaired or mishandled. If this occurs, please re-enter
the information or re-specify the settings. At that time, packet
communication charges may be incurred depending on the
settings.
z When the handset is repaired, MAC address for Wi-Fi and
Bluetooth address may be changed regardless of the faulty part.
z Keep cash cards and other objects likely to be affected by
magnetic waves away from the handset. They may become
unusable.
219
Appendix