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After Sales Services
If you have problems with the
terminal
Before asking repair, see "Troubleshooting"
(P.216) in this manual to check the problem. If
the problem still persists, contact "Repairs
(Inquiries/Request)" on the last page (in
Japanese only).
If repair is required resultingly
Bring the terminal to the DOCOMO-specified
repair office. However, it must be taken
during business hours of the repair office.
Note that repair may take some days
depending on the problem.
If the warranty period expires
■
We will repair the terminal at the owner's
expense.
Parts stock period
■
The functional parts necessary to repair the
terminal will be basically available for a
minimum of 4 years after the manufacture is
discontinued.
For repair acceptance conditions, refer to
NTT DOCOMO website.
However, depending on the defective
portion, repair may not be possible because
of a shortage of repair parts. For details,
contact DOCOMO-specified repair office.
Precautions
Never modify the terminal.
●
Doing so may result in fire, injuries or
･
malfunctions.
The modified terminal may be repaired
･
only if the owner agrees on that all the
modified parts are restored to the original
conditions.
However, repairs may be refused
depending on the modifications.
The following cases may be considered as
modifications.
- Put a seal etc. on the display or key part
- Glued decorations on the terminal using
adhesion bond, etc.
- Change the parts such as exterior to
other than DOCOMO standard parts
Malfunction and damage due to
･
modifications will be repaired at the
owner's expense, even if the warranty
period is still effective.
Appendix/Index
227
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