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successfully. Always carefully follow the installation
instructions that accompany the hardware or software.
❖
Restart the Windows
Windows
installation utility does not prompt you to do so. This will
insure that the installation is completed, and will clean up
anything that the installation utility left behind.
❖
Do one installation at a time. If you have several new items to
add to your computer system, install just one at a time, creating
Restore Points immediately before each successive installation.
This will make it much easier to determine the origin of any
new problems. For best results, follow this sequence:
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖
Review the troubleshooting information in your operating
system documentation.
❖
If the problem occurs while you are running a program, consult
the program's documentation for troubleshooting suggestions.
®
operating system after each installation, even if the
1
Back up critical data.
2
Create a Restore Point.
3
Install one item of hardware or software.
4
Restart the Windows
5
Use the new hardware or software for a while, noting
any new problems. Make sure that your critical
applications (e-mail, business apps, etc.) are working
correctly, and verify that important devices are still
functioning.
6
For each additional hardware or software item, repeat
these steps, starting at step 1 if any of your critical data
has changed, or starting at step 2 if no critical data has
changed.
If Something Goes Wrong
If you need further assistance
®
operating system. Always restart the
®
operating system.
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