If You Need Further Assistance; Before You Contact Toshiba - Toshiba P300-ST3014 User Manual

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If Something Goes Wrong

If you need further assistance

If this function cannot be used, change the setting to Disabled.
Make sure that you are connected to a compatible port.
The "USB Wakeup function" does not work.
When the "USB Sleep and Charge function" is Enabled in the
TOSHIBA Hardware Setup, the "USB Wakeup function" does
not work for ports that support the "USB Sleep and Charge
function." In that case, use a USB port that does not have the
"USB Sleep and Charge function"-compatible icon ( ), if you
have a non-Sleep and Charge USB port available or disable the
"USB Sleep and Charge function" in TOSHIBA Hardware
Setup.
The eSATA device is not recognized from Sleep or
Hibernation mode.
A connected eSATA device may not be recognized if it is connected
to the computer's eSATA/USB combo port (available on certain
models) while the computer is in Sleep or Hibernation mode. If this
occurs, disconnect the eSATA device and then reconnect the device
while the computer is turned on.
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.

Before you contact Toshiba

Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
Review the troubleshooting information in your operating
system documentation.
If the problem occurs while you are running a program, consult
the program's documentation for troubleshooting suggestions.
Contact the software company's technical support group for
their assistance.
Consult the dealer from whom you purchased your computer
and/or program. Your dealer is your best source for current
information.
Connect external devices after turning OFF the computer.