Mercedes-Benz A-Class 2021 Operator's Manual page 242

240 MBUX multimedia system
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
Dial the local emergency number on your
#
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambu‐
R
lance is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emer‐
gency call
To use the SOS button in the overhead
#
control panel: press and hold the SOS but‐
ton for at least one second (
/
To use voice control: use the Voice Control
#
System voice commands .
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call center.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
Dial the local emergency number on your
#
mobile phone.
page 232).
Ending an unintentionally triggered manual
Mercedes-Benz emergency call
Select ~ on the multifunction steering
#
wheel. Depress the button for several sec‐
onds.
Data transfer of the Mercedes-Benz emer‐
gency call system
In the event of an automatic or manual emer‐
gency call the following data is transmitted, for
example:
Vehicle's GPS position data
R
GPS position data on the route
R
( (a few hundred meters )before the incident)
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Number of people determined to be in the
R
vehicle
Whether Mercedes me connect is available
R
or not