Mercedes-Benz A-Class 2021 Operator's Manual page 237

Multi-stage transfer depends on the following
factors:
Reason for the initiation of the call
R
The available mobile phone transmission
R
technology.
The activated Mercedes me connect serv‐
R
ices.
The service selected in the voice control sys‐
R
tem.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
ted, the following data is transferred:
Vehicle identification number
R
Time of the call
R
Reason for the initiation of the call
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication
R
platform installed in the vehicle
If a call is made for a service appointment via
the service reminder, the following data is also
transmitted:
Current mileage and maintenance data
R
If a call is made after automatic accident or
breakdown detection using the multimedia sys‐
tem, the following data is also transmitted:
Current mileage and maintenance data
R
Current vehicle location
R
If Accident and Breakdown Management is
called via the voice control system, the following
data can also be called up from the vehicle by
the Mercedes-Benz Customer Center:
Current vehicle location
R
Data transfer if Mercedes me connect serv‐
ices are activated
Only if the respective service is activated will
additional incident-specific data be transmitted
in the second stage to enable an optimal
service.
An overview of the data transmitted can be
found in the respective terms of use for
MBUX multimedia system 235
Mercedes me connect services. These can be
obtained in the Mercedes me portal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitted within the scope of the call
is deleted from the processing system after the
call is finished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-specific data is processed and
stored in the Mercedes-Benz Customer Center
and, if required to process the incident, forwar‐
ded to the service partner authorized by the
Mercedes-Benz Customer Center. Please take
note of the data protection information on the
Mercedes me Internet page https://
www.mercedes.me or in the recorded message
immediately after calling the Mercedes-Benz
Customer Center.
% The recorded message is not available in
every country.