Kohler K-4026 Homeowner's Manual page 15

Troubleshooting (cont.)
General
Symptoms
4. No water comes from the
cleansing wand or it has a
weak stream when it is
activated.
The heated seat is not
5.
warm at all or it is not as
warm as desired.
6. Water stops flowing from
the spray wand before
you are finished
cleansing.
7. Deodorizer feature is not
working.
8. The toilet does not flush
automatically.
9. The nightlight does not
turn on in low light
conditions.
Remote Control
Symptoms
1. The remote control is not
turning on.
Kohler Co.
Probable Causes
B. As the toilet is powering off,
before the prompt sound has
stopped, the power was turned
on again.
A. The water supply stop is closed
or only partially open.
B. The inlet hose from the water
supply stop to the toilet is
kinked or looped too tight.
C. Seat sensor does not detect the
user.
D. The water supply screen is
blocked or damaged.
A. The heated seat feature is not
enabled.
B. The temperature setting is too
low.
A. 5 minutes after pressing one of
the spray icons, washing
automatically stops.
A. The deodorizer is not activated.
A. Automatic flush feature is not
enabled.
A. Nightlight is not enabled.
B. Low light sensor is not working
properly.
Probable Causes
A. The batteries are not correctly
installed.
B. The batteries are drained.
15
Recommended Action
B. After turning the power off wait
until the prompt sound has ended
before turning the power back on.
A. Open the water supply stop all the
way.
B. Remove the kink in the hose or
make the loop wider.
C. Small children may not be
detected. Adjust the sitting
position. The sensor may have
difficulty with fabric or other
objects. The sensor is designed to
sense skin.
D. Service the filter following the
instructions in the Homeowners
Guide.
A. Activate the heated seat feature
using the remote control.
B. Adjust the heated seat temperature
using the remote control.
A. Press the "Rear" or "Front" icon
again.
A. Activate the deodorizer feature
using the remote control.
A1. Activate the automatic flush feature
using the remote control.
A2. The sensor did not detect the user.
If this issue occurs repeatedly, call
the Customer Care Center using
the information provided on the
back page of this manual.
A. Enable the nightlight feature using
the remote control.
B1. Clean the light sensor located on
the side control panel.
B2. Call the Customer Care Center
using the information provided on
the back page of this manual.
Recommended Action
A. Remove and reinstall the batteries.
B. Replace the batteries.
B2. Call the Customer Care Center
using the information provided on
the back page of this manual.
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