Ricoh Ri 2000 User Manual
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Ricoh Ri 2000 User Manual

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RICOH
Ri 2000
User Manual
For safe and correct use, be sure to read the Safety Information in Safety Information and Quick Installation Guide
before using the machine.
Version 1.0
1

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Summary of Contents for Ricoh Ri 2000

  • Page 1 RICOH Ri 2000 User Manual For safe and correct use, be sure to read the Safety Information in Safety Information and Quick Installation Guide before using the machine. Version 1.0...
  • Page 2 Rev. Date Author Description Draft 6/16/20 Alan McManus Initial Draft 9-14-2020 Alan McManus Initial release...

  • Page 4: Table Of Contents

    Contents How to Read the Manual ............................... 7 Safety Symbols for This Machine ............................8 Before You Begin ................................9 1.3 Important ..................................12 1.4 Installation .................................. 15 Space Needed for Printer .............................. 15 Installation Requirements and Preparation ........................15 Unpacking and Installing the Printer ..........................
  • Page 5 Pretreating Substrates (light and dark) ..........................68 [Pre- treatment Application Procedure] ........................69 2.5 Underbase ................................... 71 2.6 Underbase Settings ..............................71 2.6 Choke ..................................75 Maintenance ................................. 80 3.1. Nozzle check ................................85 3.2. Automatic Head Cleaning ............................87 White Clean Freq.
  • Page 6 6.3 About Open Source Software License ........................... 140 Troubleshooting Guide ............................... 142...

  • Page 7: How To Read The Manual

    How to Read the Manual Disclaimer Contents of this manual are subject to change without prior notice. To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.

  • Page 8: Safety Symbols For This Machine

    RICOH Ri 2000 User Manual Safety Symbols for This Machine The meanings of the safety symbols for this machine are as follows: Caution Prohibition General mandatory action sign Do not touch Caution, risk of having hands or arms caught Caution, risk of electric shock...

  • Page 9: Before You Begin

    RICOH Ri 2000 User Manual Before You Begin Accessory Box Contents: Description Q'ty Images Power cord Ethernet cable Waste ink bottle Waste ink tubes / with cap 1 set Medium platen Medium frame CG RIP USB dongle Cleaning liquid Cleaning applicators...
  • Page 10 RICOH Ri 2000 User Manual Description Q'ty Images Heat press paper Grease Polyethylene gloves Squeegee Head cleaning jig Cleaning absorber Head moisturizing cap Safety & Quick Installation Guide Black pretreated shirt Syringe Kit Ink Cartridges CMYK Qty 2W1 Qty 2 W2...
  • Page 11 RICOH Ri 2000 User Manual 1.2 Part Identification...

  • Page 12: Important

    RICOH Ri 2000 User Manual 1.3 Important DO NOT POWER OFF THE PRINTER  This printer periodically circulates ink internally and automatically performs head cleaning. If you do not use the printer for a long time, it will require charge/fill the printer with cleaning...
  • Page 13 Top Shape As part of our commitment to your success, we want to make sure that you are getting optimal performance from your RICOH Ri 1000 while also minimizing any issues that easily can be prevented by following a few simple tips: Always leave your printer on to allow the machine’s automated maintenance...
  • Page 14 RICOH Ri 2000 User Manual your prints will come out bright and vibrant. Refer to the User Manual, page 18, for more information. Also shake the ink cartridges each day as prompted by the printer 3. Make sure your white ink is at 1% or above when you are done printing for the day or plan on leaving your printer idle for a few hours.

  • Page 15: Installation

    RICOH Ri 2000 User Manual Support can be reached at 877-646-0999, Monday – Friday, 8:00 am – 4:00 pm PST or by email at tech1@RicohDTG.com. 1.4 Installation Space Needed for Printer Installation Requirements and Preparation Location. Place the machine near the power source, with the clearances shown below. The clearances are required for both efficient operation and servicing.
  • Page 16 RICOH Ri 2000 User Manual Needs for installation: Reliable Power source/outlet. Consider using a UPS if your area’s power is unreliable. Temperature and Humidity Set up an electronic thermo hygrometer near the machine to monitor ambient temperature and • humidity.

  • Page 17: Unpacking And Installing The Printer

    RICOH Ri 2000 User Manual Altitude. Use at an altitude of 2,500 m or less. Heat Press or conveyer dryer. Required to cure in after printing for heat curing the ink. A power source separate from the printer is required.
  • Page 18 RICOH Ri 2000 User Manual Keep the shipping box right side up. Remove bubble wrap and straps. Remove top lid, upper foam, and separator sleeve. The six decals on both sides of the printer show where each person (three on each side as shown Six people are required to lift and move the printer safely.

  • Page 19: Setting Up Your Printer

    RICOH Ri 2000 User Manual Setting Up Your Printer Your printer has a towelette taped over the waste drain valve use the following steps: Remove the lid from the new waste ink bottle. Attach the inner lid to the waste ink bottle with two waste in tubes attached.
  • Page 20 RICOH Ri 2000 User Manual the printer. • Insert the tubes completely until they stop. Otherwise, the waste ink may clog, causing a malfunction. Fasten the waste ink bottle to the right rear leg of the table with heavy tape so it stands upright.

  • Page 21: Agitating The 4 New White Cartridge Qty 2 W1 And Qty 2 W2

    RICOH Ri 2000 User Manual Agitating the 4 New White Cartridge QTY 2 W1 and QTY 2 W2 Follow the procedure below to agitate each white cartridge before inserting it in the printer. • Never agitate a white cartridge too rapidly or too vigorously.

  • Page 22: Turning The Power On

    RICOH Ri 2000 User Manual NOTE: The cartridges are physically keyed so that you can not insert the Yellow in the Magenta slot f or example Caution : Cleaning cartridges look similar to ink cartridges – for initial filling make sure they are ink c artridges.
  • Page 23 RICOH Ri 2000 User Manual 12. On the operation panel, press and hold the sub power button for more than 2 seconds. 13. After the printer turns on, the printer will go into a initialization and boot up routine the it will begin charging with ink.

  • Page 24: Setting The Platen

    RICOH Ri 2000 User Manual Setting the Platen 15. Set the platen on top of the table. (It is held in position securely with magnets.) Hang the two hooks [A] on the front of the printer, and then hang the frame [B] on the hooks Next Perform the initial nozzle check.
  • Page 25 RICOH Ri 2000 User Manual Then press the height adjust tab and the platen will be set to the correct height. Do not interfere with the table during this operation. After the height adjust is complete the platen will then be all the way inside the printer.
  • Page 26 RICOH Ri 2000 User Manual If there are nozzles missing, then Touch AUTO HEAD CLEAN button and clean the heads corresponding to the numbers on the nozzle chart where the nozzles are missing. (More details on this later). After the head clean is complete.
  • Page 27 RICOH Ri 2000 User Manual Powering off for more than 12 hrs can start to clog the heads because the auto maintenance routines are not being performed. So, if powering off is required for more than 12 hours then the printer should be flushed with cleaning fluid per section.
  • Page 28 RICOH Ri 2000 User Manual...

  • Page 29: Control Panel Functions

    RICOH Ri 2000 User Manual 1.5 Control Panel Functions [Print Tab] - Print Screen ① Left top of Screen Status - Displays the printer status. There are 4 possible colors (Green – print er fully functional and ready to print, Yellow –...

  • Page 30: [Status Panel]

    RICOH Ri 2000 User Manual ⑥ Print Start button – Will move the table into the back of the printer and start the print job if one is ready in the preview window. ⑦ Preview window – displays a preview of the job that is ready to print. Will show the image and the file name.

  • Page 31: [Maintenance]

    RICOH Ri 2000 User Manual ③ Displays the status and fill % of waste ink bottle. ④ Reset counts of waste ink bottle. Press the icon will set the % back to 0% for the waste ink bottle once waste ink tank is manually drained/emptied...

  • Page 32: [Alignment]

    RICOH Ri 2000 User Manual ③ JIG HEAD MAINTENANCE - using the supplied head cleaning jig and cleaning pads – this operation will automatically clean the white carriage or the color carriage. After this button is selected – a screen will pop up allowing you to select which carriage you want to clean. The...

  • Page 33: [Service Part Status]

    RICOH Ri 2000 User Manual ③ ② ① ① Prints an adjustment pattern for the print head alignment so that print heads can be aligned to each other – there are separate alignments for the white and the color carriage ②...

  • Page 34: [Settings]

    RICOH Ri 2000 User Manual [Settings] ① Perform controls of ink path. From this menu, you can flush the printer - refer to section 8.5 ② Options page 1 - IP address (set print IP address), Drying time (set time between white layer...
  • Page 35 Scroll down to General Device Address settings - input the IP address of your printers and on the drop down list on the left, select Ri 2000. Keep scrolling down and input your email address and then save. You will now be sent and email...
  • Page 36 RICOH Ri 2000 User Manual Maintenance alerts will also be sent to this email address.

  • Page 37: Colorgate Rip Software

    RICOH Ri 2000 User Manual 1.7 ColorGATE RIP software To prepare printable files for the Ri 2000 printer, the ColorGATE RIP software translates graphic data into printable .prn files. Get Started With ColorGATE Productionserver 10 (PS10) RIP Software! ColorGATE Productionserver 10 (PS10) RIP Software is included for free with your RICOH Ri 1000 and can be used to convert images into printable files.

  • Page 38: Printer Setup

    RICOH Ri 2000 User Manual Printer Setup Setting the IP address for the printer. The setting method of IP address for Printer are two patterns. Case1: For connecting directly to the printer from a PC that is not parts of a network.
  • Page 39 RICOH Ri 2000 User Manual In the Ethernet Adapter Ethernet section, use the IP address but change the last 3 digits to a number that will be unique to the printer and the Subnet Mask. In the example below, we took the 169.254.248.172 and will assign 169.254.248.174 to the printer...
  • Page 40 RICOH Ri 2000 User Manual Select change when all has been entered In the command prompt - type ping and then the printer IP address that you have entered to confirm communication is set between the PC and the printer.
  • Page 41 RICOH Ri 2000 User Manual Next we need to register and install the ColorGATE software on a PC Go to the URL listed on the shipping insert https://anajet.com/colorgate. On this site Click on the link https://support.colorgate.com - this will take you to the colorGATE website so you can register as a user.

  • Page 42: Download Software Of Colorgate Rip And Mim Files

    Go to the RicohDTG website again https://anajet.com/colorgate Download the MIM package (.cmp file extension) for the Ri 2000 (the site will also have a package for the Ri 1000 but this will not work for the Ri 1000). Place this file in a location on your PC that you can retrieve it when you 1 set up the software Then you will need to get the installation executable file –...
  • Page 43 Clicking on the PS10 icon on the desk top will start the ColorGATE software. Make sure the security dongle is installed. The software will open to a blank screen – now set up the printer. In the Menu - Printer -> "New" button: Select Ricoh -> Ricoh Ri 2000 and push "Next" button.
  • Page 44 RICOH Ri 2000 User Manual Push "Import MIM…" button Select MIM file that you previously downloaded(*) and push "Next" button.
  • Page 45 RICOH Ri 2000 User Manual *ex. filename: PS Ricoh Ri 2000 Combi-MIM.cmp Check on "All" in Media and push "Next" button. Push "Next" button.
  • Page 46 RICOH Ri 2000 User Manual Push "Finish" button. Push "Next" button...
  • Page 47 RICOH Ri 2000 User Manual Next you will be asked to input the printer port – put in the IP address of the printer. Selecting the Test button will confirm communication with the printer. You can also click on the arrow next to TCP / IP and you can change the output to Path.
  • Page 48 RICOH Ri 2000 User Manual 11 Push “Next” button. Later you can configure the hot folder by selecting settings and then configuring how you want graphic files put in the hot folder RIPed. 12 Push "Finish” Button. If you want to make changes like change the printer IP address or switch to print to file then in the top menu bar select Printer –...

  • Page 49: Print Method

    ColorGATE software screen. You can also click on the arrow next to the file cabinet icon above that window and select Ricoh Ri 1000 and then select a graphic from the file browser. 2. ColorGATE excepts .png, .tiff and .jpeg files...

  • Page 50: Change Of Print Mode

    RICOH Ri 2000 User Manual For more detail, refer to “Loading and Printing Jobs > Load Job > Overview” in ProductionSever -> ? -> Help Contents. Change of print mode 1. Select the job and click right mouse button and select the “Settings” or double click on the graphic file name...
  • Page 51 RICOH Ri 2000 User Manual 2. Move the following screen (“Color” Tab 3. For Media - You can select Black Garment or White Garment – IF Black garment is selected then a white under base will print, If White Garment is selected the no white ink will print.
  • Page 52 RICOH Ri 2000 User Manual Additional Tips: If Black Garment is selected as the Media - Move to the color tab > Settings (under the Advanced heading) > Print Mode tab Under Special Colors White: Select Brightness Black substrate if printing on a Black T-shirt Select Brightness if printing on a colored T-shirt –...
  • Page 53 RICOH Ri 2000 User Manual Again select OK when you are done making changes – If you do not hit OK then the changes will not take place...
  • Page 54 RICOH Ri 2000 User Manual How to change view to platen or media view under View Item Description Image DocumentPreview Image Preview You can also select by going to “View” in the top menu bar– Preview – Document preview Media Preview...
  • Page 55 RICOH Ri 2000 User Manual How to scale, size and position graphics on the platen [Job]->[Settings...]->[Job]tab Item Description Image Scale1:1 Original size – uncheck this to change the graphic size (note the graphic must fit on the plate) Proportional Keep aspect ratio and can resize the...
  • Page 56 RICOH Ri 2000 User Manual How to change the platen size “Media size” Printertab->Media Size Select media size (platen size) from pulldown. Default is Medium - you can select small or large as well – make sure this matches the platen that is on the printer If the document has a transparency –...

  • Page 57: Preparing Media For Printing

    RICOH Ri 2000 User Manual Printing a file: To print drag the job from the bottom left Print que window to the top left window or Right click on the job and select print. More types and review of colorgate will be shown in the Printing your image section 2.0 Preparing Media for Printing...
  • Page 58 RICOH Ri 2000 User Manual Place the medium platen on the table base • Place the substrate on top of the table then place the table hoop back over the substrate and table  Sleeve or dress the shirt on to the table so that only one piece of the garment is laying...
  • Page 59 RICOH Ri 2000 User Manual The Table will then automatically scan using the media sensor and adjust to the optimum height. The Platen will be all the way inside the printer ready to print when this operation is complete. If you want the table to move back out of the machine into the shirt loading and unloading position again - press the STOP button.
  • Page 60 RICOH Ri 2000 User Manual Simply flatten out the wrinkle and select print.

  • Page 61: Printing Your Image

    RICOH Ri 2000 User Manual Printing your image Always perform a nozzle before starting a print job if you have not yet printed that day. You can print in three ways 1) Send the printable file from the PC through the ethernet port. This is done if the printer port in ColorGATE is configured to the printers IP address as described in section 1.6.
  • Page 62 RICOH Ri 2000 User Manual 2) Select the printable file from internal storage. These will be jobs that previously printed on the printer. Tap the stored job icon Then select the file that you want to print Pressing select on the highlighted job will then load the file for printing and the job will show in the...
  • Page 63 RICOH Ri 2000 User Manual Note: Once a job is loaded, you can select the number of copies you want to print. The right arrow increases the amount and the left arrow decreases the amount. After printing the number decreases by one and then you can print the next copy by pressing Set.
  • Page 64 RICOH Ri 2000 User Manual Tap the desired file to print then select the PRINT icon The selected print will be displayed in the thumbnail preview To CANCEL a print job press the Stop button during the print, the following dialogue box will...

  • Page 65: Removing Garments From The Print Table

    RICOH Ri 2000 User Manual Then select the CANCEL button to stop the current print job. Preparing Graphics to RIP  For optimum results below are the suggested image file settings: o Minimum 300 DPI o Canvas size 16 x 20 (maximum/Large Platen) o Recommended file types for LIGHT shirt printing are;...
  • Page 66 RICOH Ri 2000 User Manual • When removing the fabric, be careful so that your hand or any other part of your body does not come in contact with ink. If your skin comes in contact with ink, wash the affected area thoroughly with soap...

  • Page 67: Set The Image With Heat

    Cover the garment with a sheet of SoftTouch heat press paper, for Ricoh authorized ink. Close the press and heat the printed garment for 90 seconds at 330ºF or 165C. The pressure applied by the heat press when close should be in the medium range. When the time is completed open the heat press and remove the heat press paper immediately.

  • Page 68: Pretreating Substrates (Light And Dark)

    RICOH Ri 2000 User Manual Pretreating Substrates (light and dark) • When swallowing or inhaling ink, cleaning solution or pretreatment liquid, or when getting them in the eye, follow the guidance in the appropriate safety data sheet (SDS). Download the SDS from the AnaJet website at http://anajet.com/technical-documentation...

  • Page 69: [Pre- Treatment Application Procedure]

    RICOH Ri 2000 User Manual [Pre- treatment Application Procedure] • A well-ventilated room. Good ventilation is essential for worker comfort and health. Application of Pre- treatment Liquid outdoors is not recommended on windy days as it can cause uneven application. It is recommended that a room away from the printer be dedicated to the application of pre-treatment so that the spray will not affect your printer.
  • Page 70 We recommend image armor ultra as pretreatment. Using image armor ultra will allow you to fully utilize the speed of the Ri 2000 as it will “Crash” the white ink fast enough to be receptive to the color ink as the Ri 2000 prints white and color ink in one pass. Other pretreats or too much pretreat may cause the white ink to pool which will then require a wait time in- between the white and color layers.

  • Page 71: Underbase

    RICOH Ri 2000 User Manual 2.5 Underbase When you select in colorGate the Media “Black-Tshirt.”, when the file is created it will call for a white underBase You can adjust the underBase by double clicking on the Settings button on the Color Tab located underneath the Advanced heading.
  • Page 72 RICOH Ri 2000 User Manual Under Special colors - Brightness-Black Substrate is selected – this assumes that the shirt you are printing on is black and will not print black colors but will simply use the shirt color. This saves white ink, however, if you are printing on a colored shirt but still require black to be printed, you should change this selection to Brightness –...
  • Page 73 RICOH Ri 2000 User Manual Selecting OK will save the changes Note: The underbase always prints in 4 Pass mode...
  • Page 74 RICOH Ri 2000 User Manual  Printing solid white underbase By setting the minimum for the Brightness setting to 100 the underbase will print at 100% under all colors o Note: with the underbase set this way it is recommended to also add a color layer wait...

  • Page 75: Choke

    RICOH Ri 2000 User Manual 2.6 Choke Combats the phenomena that when printing the White ink Underbase onto a garment the garment will expand and swell. This is the same for any type of garment printing including screen printing. The Choke setting slightly reduces the outside dimensions of the Underbase so that white ink does not appear outside the prints edges of the final color pass.
  • Page 76 RICOH Ri 2000 User Manual Other enhancements Under the Color Tab then double clicking on the settings button- this going to the Color Corrections tab – you can adjust the Contrast – setting this at 70 to 75 will increase the difference between the light and...
  • Page 77 RICOH Ri 2000 User Manual You can also select the Profiles tab and adjust saturation enhancement – the default is, None, but the dropdown selection box allows you to increase saturation to Low, Medium, High, and Extreme. This will increase the brightness of the colors but may also distort them away from the graphic and can lead...
  • Page 78 RICOH Ri 2000 User Manual Using the document transparency In order to avoid printing a solid white background make sure the Use Document Transparency box is checked in the RIP tab.
  • Page 79 RICOH Ri 2000 User Manual...

  • Page 80: Maintenance

    RICOH Ri 2000 User Manual Maintenance Your printer performs automatic maintenance routines based on time and use. Because of this your machine is almost always ready to print when you need it. However, it is also a best practice to perform a nozzle check prior to printing.
  • Page 81 RICOH Ri 2000 User Manual When acknowledged by pressing yes – the message will reopen in 5 minutes if the condition that prevented auto maintenance is not cleared (empty cartridge, full waste tank etc.) Failure to address the underlying condition that is preventing auto maintenance in a timely manner will result in head clogging so if you do not know how to clear the condition, contact technical support immediately for assistance.
  • Page 82 RICOH Ri 2000 User Manual ATTENTION: For white ink – you should change the ink cartridges when they have gone below 5%. This is because, if the ink cartridges have not been shaken every day as instructed then the last bit of white ink in the cartridges will be vary thick and can clog the heads quickly.
  • Page 83 RICOH Ri 2000 User Manual Once a ink cartridge is empty, auto maintenance will not occur and head clogging can occur printing will not be permitted. Note: This message will appear for white cartridges when they reach one percent Pressing OK will clear the message and it will reappear in 12 hrs if the cartridge is not replaced.
  • Page 84 RICOH Ri 2000 User Manual Waste ink bottle full Once the waste ink bottle is full, auto maintenance will not occur, and head clogging can occur. Pressing OK will clear the message and it will reappear in 12 hrs if the waste ink bottle is not emptied and reset on the control panel.

  • Page 85: Nozzle Check

    RICOH Ri 2000 User Manual 3.1. Nozzle check Make sure to perform a nozzle check before printing. If there is a nozzle clogged, perform head • cleaning until the clog is removed and reflected on the nozzle check. • You should also perform a nozzle check daily as this is a good indicator of the printing conditions and will allow any clogging issues to be address while they are minor and easily resolved.
  • Page 86 RICOH Ri 2000 User Manual • Press SET to move the table to the print position Press button located in the • Check the results of the printed nozzle check pattern • In your nozzle check please check for the following and take the appropriate steps:...

  • Page 87: Automatic Head Cleaning

    RICOH Ri 2000 User Manual Clogged Nozzle: When the horizontal lines have small or minor gaps -- -- As a general rule: A missing nozzle in the CMYK channels may show in some prints while a few missing nozzles in the white channels will not affect the prints.

  • Page 88: White Clean Freq

    RICOH Ri 2000 User Manual Now you can select the specific head where the nozzle is missing. The number for each head corresp • onds to the number on the nozzle print. In this case - all the color heads have been selected for clea ning at normal strength.
  • Page 89 RICOH Ri 2000 User Manual White Clean Frequency can be found on page 2 of the options This option determines how often a automatic white head clean will occur while printing. Below is a • description of the clean levels.

  • Page 90: Jig Head Maintenance

    RICOH Ri 2000 User Manual 3.3 Jig Head Maintenance The printer will prompt you when it is time for Jig Head Maintenance: Frequency Every 3 days for the white printing carriage Every 10 days for the color printing carriage When this occurs prepare the Head cleaning Jig with the following materials:...
  • Page 91 RICOH Ri 2000 User Manual Load the dropper with the Ricoh cleaning liquid type 1 to the 1 position. Apply the liquid to the cleaning pad in the area shown as this is the area that will contact the edge of the...
  • Page 92 RICOH Ri 2000 User Manual Repeat for the other cleaning pad. Remove the paten from the base of the print table. In the maintenance tab - press the Jig head maintenance button...
  • Page 93 RICOH Ri 2000 User Manual Select the color of the carriage that you will be cleaning which should correspond to the notice given by the printer. Then press cleaning. The table base will then move down into the jig loading position. When the table has stopped moving...
  • Page 94 RICOH Ri 2000 User Manual Place the cleaning jig on the front of the table base as shown. Press all the way down so it is sitting flat. Now press the Start button on the screen and the Jig maintenance sequence begins automatically cleaning the edges of the heads.
  • Page 95 RICOH Ri 2000 User Manual inspection. Open the lid and look at the print heads on the carriage that has been cleaned and confirm that they have been cleaned adequately. (Note the heads do not have to be spotless) If there still remains some large deposits of ink - you can use a DRY cleaning applicator or lint free wipe to remove them.

  • Page 96: Regular Maintenance

    RICOH Ri 2000 User Manual Remove the Jig and press Yes to complete the cleaning, Note: You can flip the cleaning pads over and use the other side for the next jig clean. Note: The print button will now be greyed out on the print screen. You will not be able print until you perform Adjust Height.
  • Page 97 RICOH Ri 2000 User Manual Frequency: White regular maintenance – every 3 days Color regular maintenance – every 10 days It is necessary to clean the maintenance unit in this frequency In the maintenance tab - press the regular maintenance button.
  • Page 98 RICOH Ri 2000 User Manual • clean the gaskets and wiper mechanism. Use only Ricoh cleaning applicators and Ricoh type 1 cleaning solution. All fluid should be removed with a dry Ricoh cleaning applicator to complete cleaning. Details <Cleaning the Moisturizing Cap>...
  • Page 99 Fig. 2 Fig. 3 shows an example of how to apply the Cleaning Applicator. Lightly moisten the cleaning applicator with only Ricoh cleaning liquid type 1 if necessary. Fig. 3 Fig. 4 shows an example before cleaning, and Fig. 5 shows an example after cleaning.
  • Page 100 RICOH Ri 2000 User Manual <Cleaning the Suction Cap> The method of cleaning the Suction Cap is the same as Step 3 the cleaning method of the Moisturizing Caps. However, there is a vacuum cap inset in the cap, clean it carefully so as not to shift or detach this part.
  • Page 101 RICOH Ri 2000 User Manual Fig. 8 Clean the area indicated by the yellow frame and the surface of the Lever indicated by the green frame in Figure 8. ・Be careful as the lever is thin, easily deformed, broken, and detached.
  • Page 102 RICOH Ri 2000 User Manual Fig. 10 3. Cleaning of the Wiper As shown in Fig. 12, Fig. 13, and Fig. 14, clean the front and back surfaces and the upper surface of the Wiper (rubber plate part surrounded by the yellow frame in Figure 11).
  • Page 103 RICOH Ri 2000 User Manual Fig. 13 Fig. 14 4. Cleaning up the Roller As shown in Fig. 15, rotate the roller, move the Cleaning Applicator back and forth, and wipe the entire circumference.
  • Page 104 RICOH Ri 2000 User Manual the Roller R ll Fig. 15 Fig. 16 and 17 show the state after cleaning of the Wiper and the Wiper Cleaner described above. To remove dirt to this level. Fig. 16 After cleaning...
  • Page 105 RICOH Ri 2000 User Manual Fig. 17 After cleaning <Cleaning the Flushing box> If the top of the Flushing box or left ink sump is dirty with ink, clean it with a cleaning applicator as shown in Fig. 18. ・After wiping off, do not leave ink on the top of the Flushing box.
  • Page 106 RICOH Ri 2000 User Manual When completed close the lid and hit Yes to this message.

  • Page 107: Agitating White Cartridge

    RICOH Ri 2000 User Manual 3.5 Agitating White Cartridge The printer will prompt you every 12 hrs with the following message: Agitate as directed all 4 white cartridges Failure to shake the cartridges as instructed will lead to duller looking prints and can cause head...

  • Page 108: Circulation

    RICOH Ri 2000 User Manual • After agitating cartridges, insert the cartridges and hit Yes 3.6 Circulation This printer has the function of white ink circulation that moves the white ink in the system from the • ink bay to the printhead and back. This is used to avoid the white ink settling within the lines and provides quality white ink prints.

  • Page 109: Monthly Maintenance

    Wipe the linear encoder with a lint free wipe and remove any grease from the encoder that may have accidentally got on the encoder during the greasing Use only Ricoh Grease Type G1 Cleaning time: Half an hour Things to prepare: Cleaning Applicator that comes with the printer...
  • Page 110 RICOH Ri 2000 User Manual <Cleaning procedure> Contents Step 1 Remove the platen In the maintenance tab - press the regular maintenance button. Select white or Color depending on which rods you will be cleaning/greasing – we recommend that you do one at a time even if you are cleaning/greasing both in one maintenance session.
  • Page 111 When cleaning the guide rods, try to avoid touching the encoder or the carriage belt. This can cause CR encoder error or other errors Carriage Belt Encoder Guide Rod: Main Step 5 Apply Ricoh Grease Type G1 to the guide rods Use new Cleaning Applicator(large) for application.
  • Page 112 Be sure to use the Cleaning Applicator that come with the printer or can be ordered from Ricoh and the Ricoh Grease type G1 This grease is designed for this purpose and the applicators are lint free – use of incorrect...
  • Page 113 RICOH Ri 2000 User Manual At putting After applying 0.01～ 0.02ml (height: 2mm) <Circumferential grease application range > Use a dedicated Cleaning Applicator to spread the grease smoothly on the top portion of the rod (cover about the top third of the circumference of the rod. )
  • Page 114 RICOH Ri 2000 User Manual ・Do not allow grease to adhere to the carriage ・ Step 8 Move the carriage to the left and right by hand, to smooth the grease. Move the carriage slowly over 2 seconds within the designated sliding range, and move it more than two round trips.
  • Page 115 RICOH Ri 2000 User Manual Feeler Sensor Step 10 Clean the Encoder Sheet after applying grease to the Guide Rod. Move the carriage to the left end side by hand. Encoder Strip Using a dry Lint Free Wipe , remove lint and ink or grease adhering to the Encoder Sheet.

  • Page 116: Preparing A Printer For Moving Storage Or Printing Cmyk Only

    RICOH Ri 2000 User Manual CAUTION: ·Usage of lint free wipes help ensure the integrity of the encoder strip. Failure to use lint free wipes may result in damage to the encoder strip and prevent printer functionality · Be sure to clean in the direction of the arrow in the figure.
  • Page 117 RICOH Ri 2000 User Manual Select INK PATH COTROL Select cleaner charging You now have the choice of which carriage to fill with cleaning fluid.
  • Page 118 RICOH Ri 2000 User Manual If you know that you are going to printing just CMYK prints for more than a week you can flush the white carriage. If you run out of a particular ink cartridge, you should flush the carriage with cleaning fluid.
  • Page 119 RICOH Ri 2000 User Manual Empty the Right ink sumps Go to maintenance tab • Select REGUAR MAINTENANCE for the white and color carriages • Confirm by selecting [YES] to initiate manual clean • Turn off the printer and flip the power switch to the off position •...
  • Page 120 RICOH Ri 2000 User Manual Remove rinse and drain the right ink sumps for white and color Remove the bracket Note: For the white right sump – you will need to remove the two screws that hold the bracket that holds ribbon cables and push this bracket down out of the way so you can get at the screw that hold s the sump hold down bracket.
  • Page 121 RICOH Ri 2000 User Manual Make sure the sump is installed correctly and is not crooked as this can cause nozzle problems. Now install the maintenance unit. The two pins in the back of the unit will fit in the corresponding holes in the printer frame.

  • Page 122: Replacing Service Parts

    RICOH Ri 2000 User Manual You can now power on the printer and the carriages will dock on the maintenance station. You can reset the count for the sumps in the Part replacement menu now that the sumps are drained. The next section on part replacement will show this procedure.
  • Page 123 RICOH Ri 2000 User Manual Typically, when the count reaches 80% the part will appear yellow on the screen. When it reaches 100% it will appear red. When the part has been replaced (or emptied in the case of the sumps) press the Replace button and the count will reset to 0%.
  • Page 124 RICOH Ri 2000 User Manual Pull out the holder by pulling the green handle – there are no screws to loosen. Remove the old filter and install the new filter by sliding the filter under the green hook on the end opposite the green handle.

  • Page 125: Adjusting Head

    RICOH Ri 2000 User Manual • You can print the basic adjustment pattern. Also it’s better to print it on the transparent A4 media (such as OHP films ). • And it is recommended using medium-sized platen. • If a part of the media is raised, use tape to fix the four corners of the media.
  • Page 126 RICOH Ri 2000 User Manual Press the button, and you will have the choice of the white or color carriage alignment • Selecting Print will print the head alignment pattern and after printing this screen will appear • After find an appropriate adjustment value form the print result of adjustment pattern.
  • Page 127 RICOH Ri 2000 User Manual Find a pattern with vertical lines on both sides are the straightest (or closest to this condition) • aligned in row A • Note the value indicated over the pattern indicates an appropriate adjustment value.

  • Page 128: Adjusting Table

    RICOH Ri 2000 User Manual 5.4 Adjusting Table The printing indexing of the table can be adjusted. Typically you would not need to do this unless a • component was replaced such as the sub control board or the CTL board.
  • Page 129 RICOH Ri 2000 User Manual • Find a pattern with a square in the lightest color and horizontal lines on both sides aligned. • A value on the upper of the pattern indicates an appropriate adjustment value. An appropriate adjustment value is “+6”.

  • Page 130: Adjusting The Print Position

    RICOH Ri 2000 User Manual • In some cases, an adjustment value is an in-between value of patterns • When a square is in the lightest color, but horizontal lines on both sides are misaligned. • In the upper illustration, a square in the lightest color is for “+6”, but horizontal lines on both sides are misaligned.
  • Page 131 RICOH Ri 2000 User Manual alignment file. If there is an offset, then the print position for one of the carriages must be adjusted. • button is for adjusting the printing position. The screen will pop up asking which carriage to adjust the print position (color selected in this •...
  • Page 132 RICOH Ri 2000 User Manual Values can be selected between “-4.0” ~ “+4.0” in increments of 0.1mm.  To move the print position to the “A” direction, input a value between “-1” and “-4” in the Tabl  e input area To move the print position to the “B”...

  • Page 133: Updating Firmware & Obtaining Print Logs

    RICOH Ri 2000 User Manual 6 Updating Firmware & Obtaining Print Logs WARNING: Do not perform a firmware update unless the printer is in Ready Status 6.1 Updating Firmware 1. Download the application from www.anajet.com/downloads - the zip package will include the GManger executable file which is the installer, GIB folder for the GIB firmware, CTL folder for the CTL firmware and SCB folder for the SCB firmware.
  • Page 134 RICOH Ri 2000 User Manual 6. Wait for the printer to react to the update 7. Click OK - the select the START UPDATE button for the GIB. The screen on the printer will then show the image below...
  • Page 135 RICOH Ri 2000 User Manual 8. Click the install option on the screen to continue 9. Then select open...
  • Page 136 RICOH Ri 2000 User Manual 10. Then update the CTL firmware in the same manner. 1 press the CTL F/W Update button on the GManager. After the update complete message shows up select OK then START UPDATE and the screen below will show up while the printer is updating. Wait for the message to disappear before proceeding.
  • Page 137 RICOH Ri 2000 User Manual 12. Select Yes and the printer will restart to complete the update. To verify that the update was successful go to the information section in the settings tab • • Verify the Firmware version matches the one installed...

  • Page 138: Collecting Log Files From Printer

    RICOH Ri 2000 User Manual 6.2 Collecting Log Files from Printer Enter the service menu by tapping the 1 position then the 2 positions twice then the 3 position on the options page [1] – [2][2] – [3] • Unzip the logcat package Run the GNX317W-logcat.exe software...
  • Page 139 RICOH Ri 2000 User Manual • Select where you would like to save the logs and the desired name of the zip package to be created • Once the logs have been downloaded press OK...
  • Page 140 RICOH Ri 2000 User Manual 6.3 About Open Source Software License ZLib Copyright (C) 1995-1996 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
  • Page 141 RICOH Ri 2000 User Manual claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.
  • Page 142 RICOH Ri 2000 User Manual Troubleshooting Guide Issue/ Error Possible reason Countermeasure 1) Fuzzy blurry prints Table height is to low Perform adjust height with the shirt or other garment you are printing on the platen – if you were printing on a thick...
  • Page 143 RICOH Ri 2000 User Manual Nozzles 100% - appears in solid This can show in Speed Quality mode for colors - the color is inconsistent in CMYK - Print in Fine Quality mode for the scanning direction of the CMYK - if still persists - print in 1200 X carriage.

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