Printing Quality Problems - Samsung CLX-2160 User Manual

Condition Possible cause
The The printer cable is
machine loose or defective.
prints, but
the text is
wrong,
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
Pages print, The toner cartridge is
but are defective or out of
blank. toner.
The file may have
blank pages.
Some parts, such as
the controller or the
board, may be
defective.
The printer Incompatibility
does not between the PDF file
print PDF and the Acrobat
file products
correctly.
Some parts
of graphics,
text, or
illustrations
are
missing.
Suggested solutions
Disconnect the printer cable
and reconnect. Try a print job
that you have already printed
successfully. If possible,
attach the cable and the
machine to another
computer and try a print job
that you know works. Finally,
try a new printer cable.
Check the application's
printer selection menu to
ensure that your machine is
selected.
Try printing a job from
another application.
Exit Windows and reboot the
computer. Turn the machine
off and then back on again.
Redistribute the toner, if
necessary. See page 10.4.
If necessary, replace the
toner cartridge.
Check the file to ensure that
it does not contain blank
pages.
Contact a service
representative.
Printing the PDF file as an
image may solve this
problem. Turn on Print As
Image from the Acrobat
printing options.
Note
: It will take longer to
print when you print a PDF
file as an image.

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly,
you may notice a reduction in print quality. See the table below to clear
the problem.
Condition
Light or faded
print
Toner specks
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Dropouts
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
11.7
<Troubleshooting>
Suggested solutions
If a vertical white streak or faded area appears
on the page:
• The toner supply is low. You may be able to
temporarily extend the toner cartridge life.
See page 10.4. If this does not improve the
print quality, install a new toner cartridge.
• The paper may not meet paper
specifications; for example, the paper is too
moist or too rough. See page 5.1.
• If the entire page is light, the print resolution
setting is too low. Adjust the print resolution.
See the help screen of the printer driver.
• A combination of faded or smeared defects
may indicate that the toner cartridge needs
cleaning.
• The surface of the LSU part inside the
machine may be dirty. Clean the LSU. See
page 10.2.
• The paper may not meet specifications; for
example, the paper is too moist or too
rough. See page 5.1.
• The transfer roller may be dirty. Clean the
inside of your machine. See page 10.2.
• The paper path may need cleaning. See
page 10.2.
If faded areas, generally rounded, occur
randomly on the page:
• A single sheet of paper may be defective.
Try reprinting the job.
• The moisture content of the paper is uneven
or the paper has moist spots on its surface.
Try a different brand of paper. See page 5.1.
• The paper lot is bad. The manufacturing
processes can cause some areas to reject
toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go
to printer properties, click Paper tab, and
set type to Thick. Refer to the Software
Section for details.
• If these steps do not correct the problem,
contact a service representative.