Network Scan Problems (Clx-2160N Only); Common Windows Problems; Common Macintosh Problems - Samsung CLX-2160 User Manual

Network Scan problems (CLX-2160N only)

Condition
I cannot find a You can check the scanned file's destination in
scanned image the Advanced page in the Network Scan
file. program's Properties screen.
I cannot find the
• Check if the scanned file's application is on
scanned image
your computer.
file after
• Check Send image immediately to the
scanning.
specified folder using an associated default
application in the Advanced page in the
Network Scan program's Properties screen to
open the scanned image immediately after
scanning.
I forgot my ID Check your ID and PIN in the Server page in the
and PIN. Network Scan program's Properties screen.
I cannot view To view the Help file, you need to have Internet
the Help file. Explorer 4 service pack 2 or above.
I cannot use the Check your operating system. Supporting
Samsung operating systems are Windows 98/Me/2000/XP/
Network Scan 2003/vista.
Manager.

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the StartUp Group, then restart
during installation. Windows. Reinstall the printer driver.
"General Close all other applications, reboot Windows
Protection Fault", and try printing again.
"Exception OE",
"Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
printer timeout Just keep waiting until the machine finishes
error occurred." printing. If the message appears in standby
messages appear. mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Note
Refer to Microsoft Windows 98/Me/2000/XP/2003/Vista User's
Guide that came with your PC for further information on
Windows error messages.
Suggested solutions
Suggested solutions

Common Macintosh problems

Condition
The printer does not print
PDF file correctly. Some
parts of graphics, text, or
illustrations are missing.
The document has
printed, but the print job
has not disappeared from
the spooler in Mac OS
10.3.2.
Some letters are not
displayed normally during
the cover sheet printing.
11.11
<Troubleshooting>
Suggested solutions
Incompatibility between the PDF file
and the Acrobat products:
Printing the PDF file as an image may
solve this problem. Turn on Print As
Image from the Acrobat printing
options.
Note
: It will take longer to print when
you print a PDF file as an image.
Update your Mac OS to OS 10.3.3. or
higher.
This problem is caused because Mac
OS cannot find the font during the cover
page printing.
Alphanumeric characters, in the Billing
Info field, are only allowed for printing
on the cover page. Other characters will
be broken on the printout.