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Troubleshooting Guide - Continued
Problem
Appliance not
operating.
Timer not counting
down on display
screen.
Heavy movement
or vibrations during
operation.
Display screen shows
"- -".
Display screen shows a
minus reading.
Display screen not
registering small
quantities.
Weight changed on
display screen.
Unable to switch
quickly between metric
and imperial units.
Cause
Control dial not pressed.
During the heating stage
of a preset, the timer will
not count down until the
correct temperature is
reached.
Uneven load in bowl
causing excessive
vibrations.
Maximum capacity
exceeded.
Wrong tool or speed used.
The scale is zeroing.
Display not zeroed and
either ingredients or the
bowl has been removed.
Ingredients or items
are pressed against or
underneath the appliance.
Appliance is pressed
against a wall.
Quantity weighed too
small.
Appliance moved during
operation.
Mixer head raised or
lowered during operation.
Appliance is reconfiguring
to display previously
selected unit and
measurement.
16
Solution
Press the control dial to start.
Normal operation.
Reduce quantity or rearrange
food in bowl and restart unit.
Refer to the relevant
programme and recommended
speed charts for correct tool
and speed to use.
Normal operation.
Either zero the screen, replace
the missing ingredients or refit
the bowl.
Ensure there are no ingredients
or items pressed against or
underneath the appliance.
Ensure there is space between
the appliance and any walls.
Zero the display before
weighing next ingredients.
Use teaspoon or tablespoon
measures for very small
quantities.
Always place the appliance on
a dry flat stable surface prior to
weighing.
Ensure that the power cable is
not under tension.
Do not move the appliance
during operation of the
weighing function.
Zero the display before
weighing next ingredients.
Wait 5 seconds and try again.
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