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MAINTAINING YOUR HEATER
Clean heater at least every 6 months or as required. Do not lubricate motor.
WARNING – Risk of electrical shock, turn off power before removing grill.
1. Turn off power at the main disconnect panel.
2. Wait for the heater to cool.
3. Remove knobs and grill.
4. Wash grill with hot soapy water and dry.
5. Blow air through the heating element with a
hair dryer or shop vacuum on blow cycle.
Any service other than cleaning should be performed by an authorized service
representative.
High-temperature safety shutoff
All Com-Pak Max heaters come with a built-in high-temperature safety shutoff that stops electricity
flowing to the heater if it gets too hot inside. See TROUBLESHOOTING below if you're experiencing
problems with your heater.
Symptom
Heater smells
1. Odor from element
after installation
manufacturing process.
or not being
used.
2. Dust or lint inside the
heater.
3. Supply connections are
loose.
Heater doesn't
1. Thermostat is set too low.
work at all.
2. Heater has tripped its
built-in high-temperature
safety shutoff and electric-
ity has stopped flowing to
the heater.
3. Grill pressed against
reset button, tripping
high temperature safety
shutoff.
4. Circuit breaker is faulty.
5. Supply connections are
loose.
6. Defective thermostat.
Breaker trips
1. A short circuit exists in the
immediately
electrical supply wires or
after installing
heater wiring.
heater.
2. Circuit is overloaded.
3. Circuit breaker is faulty.
Heater blows
1. Element has failed.
cold air or
2. Incorrect supply voltage.
doesn't get hot.
Heater doesn't
1. Incorrect heater wattage
turn off.
for room size.
2. Defective thermostat.
3. Thermostat wired
incorrectly to heater.
Built-in high-
1. Airflow is blocked.
temperature
safety shutoff
2. Dust, lint or other matter
keeps tripping.
has accumulated inside
heater.
3. Fan or motor is jammed.
If you are uncomfortable working with electricity, running electrical supply
wire or installing a circuit breaker, please consult a licensed electrician.
Reduce-Reuse-Recycle
This product is made primarily of recyclable materials. You can reduce your carbon footprint by recycling this
product at the end of its useful life. Contact your local recycling support center for further recycling instructions.
©2019 Glen Dimplex Americas
TROUBLESHOOTING
Problem
1. In a new installation, some smoking may occur as the element
2. Clean heater (see "MAINTAINING YOUR HEATER" above for
3. Turn off power at main disconnect panel. Inspect and/or
1. Adjust thermostat to a higher temperature until heater
2. TO RESET: Turn power off at main disconnect panel. Allow 10
3. Adjust grill so louvers do not press against reset button.
4. Call a licensed electrician.
5. Turn off power at main disconnect panel. Inspect and/or
6. Replace the heater.
1. An incorrect connection in the heater or electrical supply wires
2. Use a lower wattage heater, or reduce the number of heaters
3. Call a licensed electrician.
1. Replace heater.
2. Double check the voltage of the heater to make sure it
1. Install additional heaters if circuit allows.
2. Adjust thermostat to its lowest setting. If heater continues to
3. Refer to thermostat installation guide and correct wiring.
1. Remove obstruction(s). Maintain minimum distances (See
2. Clean heater (see "Maintenance" section for instructions).
3. Remove obstruction, and press heater manual reset button
Printed in USA
8
6. Clean the fan with a vacuum cleaner.
7. Replace grill and knobs.
8. Turn power back on at the main disconnect
panel.
initially burns off residue from manufacturing. It typically goes
away within several hours.
instructions).
tighten all the wire connectors inside the heater and at any
connection points.
operates.
minutes to cool. Make sure heater is not blocked and is clean.
Push reset button. Restore power. If the high-temperature
safety shutoff trips more than once a day, replace the heater.
tighten all the wire connectors inside the heater and at any
connection points.
may cause sparking or arcing. Inspect all heater and electrical
supply wiring insulation for damage or call an electrician.
on the circuit.
matches the voltage of the circuit.
run (allow two minutes for the thermostat to respond), and
room temperature is greater than 50º F; replace the thermostat.
Page 2).
(see "Operating" section for instructions).
Solution
Rev 12/19/19
#730082
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