Reception Console; Launching Reception Console For The First Time; Accessing Reception Console Via Desktop Icon; Reception Console Overview - Polycom VVX310 Series End User Manual

Reception Console

The Reception Console is a software based platform that allows your receptionist or office manager to manage calls with ease .
This is an additional service that is provided in conjunction with Business VoiceEdge . This section includes information to get started
with the Reception Console tool . For more detailed information, please also download the Reception Console user guide at
business.comcast.com/getstarted .

Launching Reception Console for the First Time

The Reception Console is launched directly from the portal; therefore, there is no need to distribute the application for installation
on end-users' PC . When initially launched, a desktop icon as pictured below, is created for convenient access to the application .
1 . Log in to the portal account associated with the Reception Console software . Typically, this is the account of the main line or
reception end user, and you will use the same user credentials provided in the Welcome Letter for that user .
2 . From the Main Navigation Page, click on "Downloads" and then the Reception Console . Reception Console will start and you are
automatically logged in .

Accessing Reception Console via Desktop Icon

After the initial launch, you will have a Reception Console icon on your desktop . You can access the Reception Console by double-
clicking the shortcut on your desktop or by selecting it from the Start menu .
1 . Click the Reception Console shortcut . Reception Console starts and you are presented with the following login interface:
2 . Enter your username and password .
Note: You can also select the Remember Me (or Forget Me) and the Remember my Password options so that your username and password are remembered on your
computer, and therefore you will be auto-logged in .
3 . Click "Sign In" .

Reception Console Overview

1
4
6
7
The Reception Console interface contains the following work areas:
1 . Switchboard panel
2 . Company Notes and Profile area
End User
2 3
5
31