Polycom VVX310 Series End User Manual
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Polycom VVX310 Series End User Manual

Comcast business voiceedge communications
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FOCUS ON YOUR BUSINESS,
NOT YOUR BUSINESS
COMMUNICATIONS.
™
WELCOME TO COMCAST BUSINESS V
E
OICE
DGE
END USER FEATURE GUIDE

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Summary of Contents for Polycom VVX310 Series

  • Page 1 FOCUS ON YOUR BUSINESS, NOT YOUR BUSINESS COMMUNICATIONS. ™ WELCOME TO COMCAST BUSINESS V OICE END USER FEATURE GUIDE...

  • Page 2: Table Of Contents

    Table of Contents Welcome to Comcast Business VoiceEdge™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Quick Start: VoiceEdge Common Basic Features .
  • Page 3 Reception Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31–32 Launching Reception Console for the First Time .

  • Page 4: Welcome To Comcast Business Voiceedge

    Welcome to Comcast Business VoiceEdge™ Now that you have Comcast Business VoiceEdge™, you can focus on your business and not your business communications . You’ll enjoy all the usual features you would expect of a phone service, plus advanced features that help ensure your business voice continuity and can enhance your business productivity .

  • Page 5: Quick Start: Voiceedge Common Basic Features

    Soft Keys Your Polycom phone is equipped with a number of soft keys . The soft keys are the buttons directly below the screen, and the display changes depending on the current call state . For example, if you are on a call, the soft keys may display transfer or conference as options .

  • Page 6: Placing A Call

    Placing a Call There are many ways to place a call — you can pick up the handset and dial, you can select the soft key for “new call”, you can hit the speaker button and dial, and more. To see a short video on time-saving tricks to place calls, please visit business.comcast.com/getstarted.

  • Page 7: Speed Dial

    Dialing from the Telephony Toolbar Unified Communication seats have the ability to make calls from the Telephony Toolbar and other methods including Click to Dial from Microsoft Outlook and calling telephone numbers that appear on your screen . To dial from your toolbar: 1 .
  • Page 8 2 . Press and listen for the stutter dial tone . 3 . Enter any two digits through 99 . 4 . Dial the phone number you would like the digits to represent . (Remember to include the area code and any other numbers necessary to place the call .) 5 .

  • Page 9: Be Anywhere

    Be Anywhere The Be Anywhere service allows you (as a Unified Communications seat user) to make and receive calls from any device at any location with only one phone number . Be Anywhere lets you make and receive calls from colleagues, prospects and customers on any phone using your office number .

  • Page 10: Messages - On The Phone

    Messages — On the Phone Comcast Business VoiceEdge voicemail enables you to manage your time without missing your calls . Callers can leave a message while you’re on the phone, off-site, or just need phone-free time to focus on a project . If you are away from the office, you can opt to be notified via email that you have messages waiting .

  • Page 11: Using Your Voicemail Box To Forward Calls

    • Press to skip backwards 3 seconds . • Press to pause playback of a message . • Press to skip forward 3 seconds . • Press to skip to the beginning of a message . • Press to skip to the end of a message . •...

  • Page 12: Messages - Online

    Messages — Online With VoiceEdge, some feature management is available through the portal, and this section will go through those features . From the portal you can turn on and off specific features, listen to voicemail, review call logs, view your company directory and more . 1 .

  • Page 13: Features - Online And/Or Using The Telephony Toolbar

    Features — Online and/or Using the Telephony Toolbar Downloading the Telephony Toolbar The Business VoiceEdge Unified Communications package includes a Toolbar that is fully integrated with Microsoft Outlook® and Internet Explorer® . The Telephony Toolbar resides in Microsoft Outlook®, Mozilla Firefox® and Internet Explorer® and allows for click-to-dial functionality from existing Outlook contacts or from phone numbers on a Web page, as well as advanced feature control and setup .

  • Page 14: Using The Telephony Toolbar

    Using the Telephony Toolbar 7 8 9 10 11 12 13 14 1 . Connect: This button is red if you are not logged in; click to automatically log in . 2 . Options: Pre-configured general connection settings; where you enter login during initial setup . 3 .

  • Page 15: Services Menu

    Services Menu Anonymous Call Rejection: Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID . Callers without available caller ID are informed that the user is not accepting calls at that time . The user’s phone does not ring and the user sees or hears no indication of the attempted call . ...
  • Page 16 3 . Be Anywhere Locations List: Allows you to add, delete or modify your Be Anywhere location phone numbers . The phone numbers added here will ring when you receive a call to your business number . 4 . Advanced Options per Location: Contains a list of advanced options that can be enabled or disabled separately for each Be Anywhere location .
  • Page 17 Move Call from One Phone to Another Phone This functionality enhances your personal productivity . For example, you may move a business call you placed through the Be Anywhere portal on your mobile while you are on lunch, and upon returning to the office, you may choose to move the call to your desk phone .

  • Page 18: Remote Office

    Remote Office The Remote Office feature enables users to access and use their Business VoiceEdge service from any end point, on-net or off-net (e .g ., home office, mobile phone) . This service is especially useful for mobile workers, as it enables them to use all of their advanced features while working remotely (e .g ., extension dialing, transfers, conference calls, Outlook Integration, directories, etc .) .

  • Page 19: Basic Call Logs

    . What is their telephone number? b . How many available lines does their phone have? For example, the Polycom 335 is a 2-line phone, the Polycom VVX500 is a 12-line phone, the Polycom 670 is a 6-line phone, and the VVX1500 is a 6-line phone .

  • Page 20: Automatic Callback

    Automatic Callback When enabled in the Web portal, you are prompted to activate Automatic Callback when you get a busy signal while calling another intra-group user . This feature will monitor and notify you with a distinctive ring when the user becomes available . Push to Talk Push to Talk allows people to call each other and have the phone answer automatically via the speaker phone .

  • Page 21: Call Forwarding Always

    Call Forwarding Always Call Forwarding Always enables you to forward ALL of your incoming calls . To activate Call Forwarding Always from your phone: 1 . Lift the receiver and listen for the dial tone . 2 . Press and wait for the voice prompts . 3 .

  • Page 22: Call Forwarding Selective

    To activate/deactivate Call Forwarding No Answer online: 1 . Log on to business.comcast.com/bveportal . 2 . From the Main Navigation Page, select “Feature Settings” . 3 . Click the “Call Forwarding” tab . 4 . Next to Call Forwarding No Answer, enter the number to which incoming calls should go, click “On”, then click “Save”...

  • Page 23: Call Notify

    Call Notify There are certain incoming calls you want to know about as soon as possible . Call Notify sends an email when specific calls you designate come in . You specify the pre-defined criteria such as phone number, time of the day or day of the week . Call Notify will send an email only when all of the pre-defined criteria are met .

  • Page 24: Directory

    Hoteling Host and Hoteling Guest To set up Hoteling Host and Hoteling Guest: 1 . Log on to business.comcast.com/bveportal . 2 From the Main Navigation Page, click “Feature Settings” . 3 . Click the “Hoteling” tab . 4 . To set up Hoteling Guest, turn feature “On” . 5 Select time to limit association (in hours) .

  • Page 25: Call Queue Agent

    Call Queue Agent The My Queues tab enables users to join and unjoin call queues . When joined, the user will receive calls from the queue . If a user is assigned to multiple queues, those queues will be displayed here . To join a Call Queue: 1 .

  • Page 26: Comcast Softphone

    Comcast Softphone The Comcast Softphone is a powerful desktop application that, when integrated with Business VoiceEdge service, is a feature-rich communications tool available with the Unified Communications seat . The Softphone allows a user’s computer to act as their work telephone, whether in the office or traveling .

  • Page 27: Login

    Login Installation and First Time Login 1 . Login to business.comcast.com/bveportal, and click the “Downloads” tab . 2 . Click on the link for the appropriate Softphone - either Windows or MAC . If the Softphone downloads do not appear on the download page, please call our support group at 877-761- 7401 .

  • Page 28: Placing A Call

    Placing a Call There are many ways to place calls using the Softphone . Method Where Instructions Dial a Number Call Panel Dial Pad 1 . If the Dial pad isn’t visible, press “Show or Hide Dial pad” button to view dial pad 2 .
  • Page 29 Consultative Transfer Click the “Call First” button when the call is connected and you will be able to tell the person who you are transferring to who the party is you are transferring . When you are ready to transfer the call then hit the “Transfer Now” button and the two parties will be speaking . Your calling line ID will be delivered to the party you are transferring to .

  • Page 30: Voicemail

    Voicemail If your service includes voicemail, then when you have voicemail messages, an envelope icon will appear near the top of your Softphone and will indicate the number of voice messages you have . Click the icon to automatically connect to voicemail to listen to your messages .

  • Page 31: Reception Console

    Reception Console The Reception Console is a software based platform that allows your receptionist or office manager to manage calls with ease . This is an additional service that is provided in conjunction with Business VoiceEdge . This section includes information to get started with the Reception Console tool .

  • Page 32: Receptionist Monitored Users

    3 . Queue panel 4 . Contact Directory panel 5 . Alphabetical Index filter 6 . Options panel 7 . Control panel Receptionist Monitored Users To select the users to monitor their phone status on the Reception Console, use the process below . To set up Receptionist Monitored Users: 1 .

  • Page 33: Privacy

    Privacy Caller ID Blocking per Call You control when your business name and number appear on Caller ID . Caller ID Blocking enables you to block your business name and number from appearing on select calls you place . You may also want to employ Caller ID Blocking per Line so that EVERY call from a specific line is anonymous .

  • Page 34: Barge In Block

    Barge In Block Barge In Block allows you to prohibit others from interrupting your conversations by entering your calls . To activate/deactivate Barge In Block: 1 . Log on to business.comcast.com/bveportal . 2 . From the Main Navigation Page, click “Feature Settings” . 3 .

  • Page 35: Index

    Diversion Inhibitor 16 Do Not Disturb 15 Extension Dialing 6 Greetings 12 Hoteling 23–24 Multiple Call Arrangement 19 Placing a Call 6, 28 Polycom ® IP Phones 5 Push to Talk 20 Reception Console 31–32 Remote Office 18 Sequential Ring 22...

This manual is also suitable for:

Vvx500 series

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