Placing A Call; Answering A Call; Controlling Calls - Polycom VVX310 Series End User Manual

Placing a Call

There are many ways to place calls using the Softphone .
Method Where
Dial a Number Call Panel Dial Pad
Key in a Number Call Panel
Drag and Drop a Address Book Contacts,
Contact History and Favorites
Double Click a Contact Addres Book Contacts
Click a Number Call History, Group Directory
Placing a Concurrent Call
If you want to place a concurrent call while you have an active call, just dial another number and the first call will be put on hold and the
new call will dial out .
Ending a Call
Press the red "End Call" button on the call panel .

Answering a Call

The Softphone must be running to answer incoming calls . When the Softphone rings a box alerts you of an incoming call, with this box
you can accept to answer or decline the call . Declining the call will treat the call like an unanswered call (for example it will send the call
to voicemail if you have a voice mailbox) .
Auto Answer
If you select Auto Answer from the More Call Options Menu then the Softphone will automatically answer and connect you to any
incoming calls . An icon will appear on your Softphone under the More Call Options menu that looks like this:
The auto answer feature is automatically turned off when you shut down or log off, you'll need to manually turn it back on each time you
log back in .

Controlling Calls

Raise or Lower Volume
Click on the volume icon on the active call and either drag the volume up or down or use the arrows on your keyboard .
Mute the Call
Click on the microphone icon to mute your voice on the call .
Turn On/Off The Speakerphone
If your computer is equipped with a speaker phone, click the speaker icon to turn on or off .
Hold call
To hold a call click the "Hold" button, the call information will then be minimized within the Softphone, to unhold the call click "Resume ."
Add a Contact
Click the yellow plus sign next to the active calling party's name to add them to your contact list . A dialog box will appear to allow you
to add additional information .
Transfer a Call
Click on the call transfer button to transfer a call . Clicking on this icon will put the caller on hold and change the window to allow you to
enter in the party to transfer . There is a box to enter in a phone number or drag a contact into the box .
Note: Click to dial in your group directory will not work as a transfer address, you'll need to enter in the number in the transfer box .
End User
Instructions
1 . If the Dial pad isn't visible, press "Show or Hide Dial pad" button to view dial pad
.
2 . Use the Dial pad to enter in the extension or the ten digit number and press the
call button .
1 . Type in a number using your keyboard and press "Enter" .
2 . To make a video call select the call options in the call button .
Drag an entry from the address book tab into the call panel and the call shall be
placed immediately .
1 . Double-click on the name to immediately place a call in these tabs .
2 . Alternately, right click and select video or audio call from the menu .
Click the underlined number to immediately place a call .
More Call Options Menu
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