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Activation & Equipment
Return Instructions
4 Activate your replacement Genie Mini
Go to
att.com/activatetv
Call 800.388.6597 for our automated activation line.
5 Program your remote control
If you are prompted to program your remote control, follow the on-screen instructions or
att.com/programremote
go to
6 Return your non-working receiver
For the fastest return method:
·
Take your equipment directly to your nearest FedEx Office
No need to pack anything—just bring your equipment in a sturdy bag or open box
along with your 9-digit Account Number (located on the packing slip on your bill).
Do not include your remote control, cables, accessories or any personal equipment
such as DVD players. If for any reason you removed the access card from the
receiver, be sure to return it in the package as well.
·
Your equipment will be scanned, packed, labeled, and returned to AT&T. Once your
equipment is scanned, your return will immediately be noted on your account.
·
Or, you can pack the equipment yourself. Just use the box your replacement receiver
came in, or another suitable box, and use the supplied return shipping label. (Remember
to keep the bottom portion of the label for your records.) Then, drop off the box at your
local Post Office
or FedEx
™
®
be noted on your account when we receive it, which could take up to 2 weeks.
Find the closest locations:
FedEx Office
go to
fedex.com/attreturns
®
OR
The UPS Store
go to
theupsstore.com
®
Important Information
We must receive your non-working receiver within 21 days of your replacement
order date to avoid non-return fees. Non-return fees are based on type of
receiver: DVR ($135), HD ($45), HD DVR ($135), Genie
($45), Wireless Video Bridge ($45), or Genie Lite
For more information, go to
Tip: Search "Genie Mini"
©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV and all other DIRECTV marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
08/20
and sign in, then follow the instructions, OR
®
or call 800.463.3339
or call 800.789.4623
®
®
att.com/support
Genie Mini with Genie Mini 2
location.
®
2
Q
ATT.200006115-2
2
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