Technical Support - Siemens SITRANS FM MAG 5000 Operating Instructions Manual

Service and maintenance

8.2 Technical support

Power on transmitter
1
1.2
1.2.1
1.2.2
2
2.1
2.1.1
2.1.2
Note
Sensor check list
Check list for sensors are included in the relevant sensor Operating Instructions.
8.2 Technical support
If you have any technical questions about the device described in these Operating Instructions
and do not find the right answers, you can contact Customer Support:
● Via the Internet using the Support Request:
● Via Phone:
– Europe: +49 (0)911 895 7222
– America: +1 423 262 5710
– Asia-Pacific: +86 10 6475 7575
Further information about our technical support is available on the Internet at
Technical support (http://support.automation.siemens.com/WW/view/en/16604318)
Service & Support on the Internet
In addition to our documentation, we offer a comprehensive knowledge base online on the
Internet at:
Service and support (http://www.siemens.com/automation/service&support)
58
Flashing error triangles?
Output and display readings OK?
Transmitter OK
Check cables/connections
Check connection board
Check pins in transmitter multiplug
Check cables/connections
Check connection board
Check pins in transmitter multiplug
Output readings OK?
Display defective
Transmitter defective
Support request (http://www.siemens.com/automation/support-request)
Yes ⇒ Check error table
No ⇒ 1.2
Yes ⇒ 1.2.1
No ⇒ 1.2.2
Check application
Check installation/sensor/earthing connec‐
tion etc.
OK ⇒ 1.2.1
Not OK ⇒ correct fault
OK ⇒ 2.1
Not OK ⇒ Correct fault
Yes ⇒ 2.1.1
No ⇒ 2.1.2.
Replace display
Replace transmitter
SITRANS FM MAG 5000/6000 IP67
Operating Instructions, 12/2019, A5E02338368-AD