Xerox C55/C55mp User Manual
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Xerox C55/C55mp User Manual

Xerox C55/C55mp User Manual

Color laser printer
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Xerox DocuPrint
C55/C55mp
Color Laser Printer
User's Guide
701P92870

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Summary of Contents for Xerox C55/C55mp

  • Page 1 Xerox DocuPrint C55/C55mp Color Laser Printer User’s Guide 701P92870...
  • Page 2 Printed in the United States of America. ® XEROX and all Xerox product names and product numbers mentioned in this publication are registered trademarks of the Xerox Corporation. Other company trademarks are also acknowledged. PCL is a trademark of the Hewlett-Packard Company.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1: Introduction What Is In This Guide ...1–2 Conventions Used...1–5 Where To Go For More Information ...1–7 Chapter 2: Introduction to Your C55 Printer Printer Features ...2–3 Print Speed...2–3 Resolution...2–4 Resident Fonts...2–4 Connectivity...2–5 Color Matching Systems...2–6 Printer Driver Software ...2–7 Printer Components—External ...2–8 Printer Components—Internal...2–13...
  • Page 4 Chapter 3: Print Media Loading the Media Tray ...3–4 How to Load the Tray With Paper ...3–4 How to Load the Tray With Letterhead Paper ...3–6 How to Load the Tray With Transparencies...3–7 The Manual Feed Slot...3–8 The Manual Feed Tray ...3–9 How to Attach the Manual Feed Tray ...3–10 How to Use the Manual Feed Slot...3–11 Chapter 4: The Control Panel...
  • Page 5 PostScript vs. PCL 5C Printer Driver Feature Comparison...5–3 PCL 5C Printer Driver Features...5–4 Color Settings (Xerox Features tab)...5–4 Edge Smoothing (Xerox Features tab)...5–6 Enhanced Alignment (Xerox Features tab) ...5–6 Tray Switching (Paper tab)...5–6 Hold Job (Paper tab) ...5–6 Document Halftones (Xerox Features tab) ...5–7 Expert Color Control...5–8...
  • Page 6 Chapter 6: Troubleshooting Before You Begin Troubleshooting ...6–2 Hardware ...6–2 Software ...6–3 Printer Maintenance ...6–3 Consumables...6–3 Error Messages ...6–4 How to Clear A Media Jam...6–11 Media Jam Areas...6–12 Fuser/Output Area Jam ...6–13 Input/Transfer Drum/Print Drum Area Jam ...6–15 Tray/Manual Feed Slot Jam...6–17 Print Defects ...6–18 Additional Sources of Troubleshooting Assistance...6–24 Chapter 7: Printer Maintenance...
  • Page 7 Chapter 8: Optional Equipment Available Optional Equipment ...8–2 How to Install Additional Memory ...8–5 Memory Upgrade for the C55...8–6 Memory Upgrade for the C55mp ...8–6 Memory Installation Procedure ...8–8 Memory Upgrade Options...8–9 Chapter 9: Network Printer Services Appendix A: Safety Notes Appendix B: Special Notices Appendix C: Printer Technical Specifications Index...
  • Page 8 I N D E X...

  • Page 9: Chapter 1: Introduction

    Where To Go For More Information This User’s Guide is designed to help you become familiar with all of the powerful features of your C55/C55mp Color Laser Printer, and contains information about all possible configurations. Your printer may or may not have all of the options discussed.

  • Page 10: What Is In This Guide

    1–2 I N T R O D U C T I O N Although this guide is written for the casual user, it is necessary for you to have a basic knowledge of your applications and operating system in order to use the guide most effectively.
  • Page 11 Chapter 4: The Control Panel describes how to select and navigate through the menus of the Control Panel. Chapter 5: Xerox Printer Driver Options describes the C55 printer drivers (PCL 5C and Adobe PostScript) that you can use to achieve optimal printer performance.
  • Page 12 1–4 I N T R O D U C T I O N Chapter 8: Optional Equipment identifies items you can purchase in order to customize your printer for your specific needs. It also includes instructions for installing additional memory. Chapter 9: Network Printer Services provides an overview of the CentreWare DP and CentreWare Internet Services printer services utilities.

  • Page 13: Conventions Used

    1–5 I N T R O D U C T I O N Conventions Used This Guide uses the following writing and style conventions to emphasize specific types of information. Buttons will appear in bold text. For example, Enter indicates a button that may be pressed.
  • Page 14 1–6 I N T R O D U C T I O N NOTE: Text which includes important information to remember is identified by the word “NOTE” and is located within lines (as in this example). CAUTION: Bold text preceded by an exclamation point and the word “CAUTION”...

  • Page 15: Where To Go For More Information

    Where To Go For More Information In addition to this User’s Guide, there are several other sources of information available to you. The following references are also packaged with your printer: The Quick Installation Guide provides installation information to help you with the initial setup of your printer.
  • Page 16 1–8 I N T R O D U C T I O N...

  • Page 17: Chapter 2: Introduction To Your C55 Printer

    I N T R O D U C T I O N C H A P T E R Introduction to Your C55 Printer Printer Features Printer Components—External Printer Components—Internal In this chapter, you will become familiar with the features of your printer and learn where to locate specific printer parts.
  • Page 18 I N T R O D U C T I O N Y O U R The Xerox C55 color laser printer provides brilliant full color laser prints on ordinary paper. Recognizing that you may have special needs, Xerox offers several optional equipment items to better meet your requirements.

  • Page 19: Printer Features

    Printer Features Your C55 printer has many special features that allow you to achieve the color printing results you need for your specific print job. Features vary slightly according to the C55 model you are using and the memory installed in your printer.

  • Page 20: Resolution

    I N T R O D U C T I O N Y O U R Resolution The resolution of your printed image is determined by the number of printed dots per inch (dpi). The C55 printer provides the following resolutions: Color 600 x 600 dpi—standard...

  • Page 21: Connectivity

    I N T R O D U C T I O N Connectivity The C55 printer comes standard with a high speed mini-Centronix IEEE 1284 ECP compliant Bi-Directional parallel port. - It supports the Win 95 Plug & Play standards Optional Interfaces include: LocalTalk and Serial Port Ethernet 10MBPS with BNC and RJ–45 connectors (included with...

  • Page 22: Color Matching Systems

    I N T R O D U C T I O N Y O U R Color Matching Systems The following color matching systems will be available for the C55 printer: Pantone Profiles Apple ColorSync 2.0 Image Color Matching (ICM) NOTE: For more detailed information on printer specifications and connectivity, consult the Technical Information Guide.

  • Page 23: Printer Driver Software

    For example, your C55 printer drivers enable you to use the Xerox Intelligent Color features that are available in your printer. 2. To print effectively, it is necessary for you to install the correct printer driver.

  • Page 24: Printer Components-External

    I N T R O D U C T I O N Y O U R Printer Components—External Use Figures 2–1 and 2–2 to identify the main exterior components of your C55 printer. Figure 2–1: The C55 Printer, Front View Fuser Cover Control Panel Media Server (optional)
  • Page 25 I N T R O D U C T I O N Figure 2–2: The C55 Printer, Rear View Power Cord Receptacle On/Off Switch Lower Feeder Electrical Connection Interface Connectors (see next page) Safety Certification and Voltage Information Label NOTE: Detailed information about Network Interface Connectivity can be found in the Technical Information Guide.
  • Page 26 2-10 I N T R O D U C T I O N Y O U R Your printer interface connectors are located on the back of the printer as shown in Figure 2-3 below. Your printer comes equipped with a standard mini-Centronics parallel connector.
  • Page 27 I N T R O D U C T I O N Y O U R The C55 printer has three covers, which are identified in Figure 2–1. Use the following instructions to open each cover and gain access to the internal components of your printer.
  • Page 28 2-12 I N T R O D U C T I O N Y O U R C 5 5 P R I N T E R To Open the Top Rear Cover: 1. Press the release button, located on the Top Rear Cover.

  • Page 29: Printer Components-Internal

    Printer Components—Internal Figure 2–4 shows how the C55 printer’s internal components are arranged. Two important groups of internal components of your printer are the Consumables (replenishable substances used by the printer) and Maintenance Items (the parts that require replacement). See the insert to order these items.
  • Page 30 2-14 I N T R O D U C T I O N Y O U R C 5 5 P R I N T E R...

  • Page 31: Chapter 3: Print Media

    C H A P T E R Print Media Recommended Media Loading the Media Tray The Manual Feed Slot This chapter explains recommendations for media and procedures for using the media trays and the Manual Feed Slot in your printer. In order to ensure reliable printer performance, please follow the media loading instructions in this chapter.

  • Page 32: Recommended Media

    16 - 24 lb. (60-90 gsm.) can be fed automatically via the universal media tray. Several types of papers are sold by Xerox resellers, or Xerox. Not all media is available in all locations, though. Some of the popular Xerox sold papers include Xerox 4024DP, Image Series LX, Xerox 60, Xerox 80, and Xerox Colortech 90.
  • Page 33 Manual Feed Slot. DO NOT attempt to print in color, or via the Universal Tray. Best results will be obtained by carefully selecting media that is designed for use in laser printers. Xerox markets fully-tested labels and envelopes in most countries.

  • Page 34: Loading The Media Tray

    P R I N T M E D I A Loading the Media Tray How to Load the Tray With Paper The universal paper tray can be used for standard paper weights of 16 - 24 lb. (60-90 gsm.) and any of the supported paper sizes: Letter (8.5x11 in.) A4 (210x297 mm)
  • Page 35 P R I N T 3. Press down on the metal pressure plate until it is flat against the bottom of the tray. 4. Place the paper into the tray so that the side to be printed is facing up and the edge of the paper nearest to the tray handle is inserted under the tabs.

  • Page 36: How To Load The Tray With Letterhead Paper

    P R I N T M E D I A How to Load the Tray With Letterhead Paper Load letterhead paper in the same way that you load plain paper (with the printed side up). (See “How to Load the Tray With Paper,” on page 3-3.) The typical orientation of letterhead paper is shown in Figure 3–1.

  • Page 37: How To Load The Tray With Transparencies

    How to Load the Tray With Transparencies Load transparencies in the same way that you load paper. (See “How to Load the Tray With Paper,” on page 3–3.) Use recommended transparencies for optimum performance. Do not fill the tray with more than 75 sheets.

  • Page 38: The Manual Feed Slot

    P R I N T M E D I A The Manual Feed Slot The Manual Feed Slot, located on the front of the printer just above the media tray, allows you to print on: a single sheet of special stock up to 24 lb. (90 gsm.) or letterhead paper a sheet of paper that is a non-standard size a transparency a sheet of labels (in black only)

  • Page 39: The Manual Feed Tray

    P R I N T M E D I A The Manual Feed Tray Your C55 printer comes with a removable Manual Feed Tray. This tray attaches to the front of the printer and guides individual sheets or envelopes as they enter the Manual Feed Slot. The Manual Feed Tray aligns each sheet correctly and helps to ensure that it enters the printer smoothly.

  • Page 40: How To Attach The Manual Feed Tray

    3-10 P R I N T M E D I A How to Attach the Manual Feed Tray To attach the Manual Feed Tray to the front of the printer: 1. Orient the tray so that the edge with the two small tabs and the support arms is facing the printer.

  • Page 41: How To Use The Manual Feed Slot

    P R I N T How to Use the Manual Feed Slot Media inserted in the Manual Feed Slot overrides the Paper Source selection in your driver. You can use this to print a page (or cover) in a document set on a different media than the remainder of the document.
  • Page 42 3-12 P R I N T M E D I A 4. Place the media against the right edge of the Manual Feed Tray. Push the side edge guide against the left side of the media. The media should be flat against the tray without any wrinkles or bent edges.

  • Page 43: Chapter 4: The Control Panel

    C H A P T E R The Control Panel Control Panel Components Control Panel Use Control Panel Menus Using the Optional Media Server The C55 printer’s Control Panel allows you to enter commands and receive printer status information directly at the printer. In this chapter, you will find out how to use the Control Panel and how to print from the optional Media Server.

  • Page 44: Control Panel Components

    4–2 T H E C O N T R O L P A N E L Control Panel Components The Control Panel consists of several buttons, indicator lights, and a two- line Message Display Window. You can use the Control Panel buttons to select functions and move through menus.
  • Page 45 4–3 T H E C O N T R O L P A N E L Figure 4–1: The C55 Control Panel On Line light Form Feed light Message Display Window Four Color Toner indicator lights Control Panel Buttons...

  • Page 46: Control Panel Indicator Lights

    4–4 T H E C O N T R O L P A N E L Control Panel Indicator Lights Refer to the following table for an explanation of the purpose of each light. Table 4–1: Control Panel Indicator Lights INDICATOR LIGHTS On Line...

  • Page 47: Control Panel Buttons

    Control Panel Buttons Control Panel Buttons allow navigation through the menu system and execute menu commands that are displayed. Table 4–2: Control Panel Buttons BUTTON Take the printer off line and put it back on line again. The On Line message display window displays <PAUSED>...
  • Page 48 4–6 T H E C O N T R O L P A N E L Table 4–2: Control Panel Buttons (continued) BUTTON Select Previous Next Enter PRESS TO Move to the next field or digit when entering an IP Address or network information.

  • Page 49: Control Panel Use

    Control Panel Use This section provides general information on Control Panel navigation, an explanation of Control Panel menus, and specific procedures for using some common Control Panel functions. Menu System Navigation You begin all Control Panel tasks by taking the printer off line and selecting a Top Menu item.
  • Page 50 4–8 T H E C O N T R O L P A N E L 4. Press the Enter button to select a menu. The first sub-level menu option is displayed in the Message Display Window. 5. Use the Previous and Next buttons to scroll through the sub-level menu options.

  • Page 51: Control Panel Menus

    Control Panel Menus There are ten Top Menu selections available on the Control Panel. While most Top Menu selections pertain to more complex tasks, there are a few Top Menu features that you may need to use regularly. The three Top Menus most commonly accessed are Control Menu, Imaging and Media Server if installed.
  • Page 52 4–10 T H E C O N T R O L P A N E L Table 4–3: The Top Menus TOP MENU Control Menu Maintenance Media Menu Print FUNCTION Cancel a job. Cancel job Reset the printer. Reset printer Check the status of Color Developer/ Maintenance Items.
  • Page 53 Table 4–3: The Top Menus (continued) TOP MENU FUNCTION Multinational Change the language used for messages and imbedded documents. Communications Enable and configure the data ports. Establish the network configuration. Setup View or change advanced printer settings. 4–11 T H E C O N T R O L P A N E L SUB-MENU...
  • Page 54 4–12 T H E C O N T R O L P A N E L Table 4–3: The Top Menus (continued) TOP MENU Service Imaging Media Server FUNCTION SUB-MENU SELECTIONS Print test patterns, view Test patterns software levels and error Error Logs logs.

  • Page 55: Specific Examples Of Control Panel Use

    Specific Examples of Control Panel Use This section provides step-by-step procedures for several commonly performed Control Panel tasks. Examples in this section include instructions about how to: Print the Control Panel Menu Check the Color Developer status Designate a transparency tray Modify common printer settings 4–13 T H E...
  • Page 56 4–14 T H E C O N T R O L P A N E L PRINT THE CONTROL PANEL MENU To assist you in using the Control Panel, you may want to print a map of the complete menu system. Follow the steps below to print the menus for your reference.
  • Page 57 CHECK THE COLOR DEVELOPER STATUS You may also check the status of maintenance items directly at the printer. Follow the steps below when you want to view the status of the color developer. 1. Press the On Line button located on the Control Panel. The <ON LINE>...
  • Page 58 4–16 T H E C O N T R O L P A N E L DESIGNATE A TRANSPARENCY TRAY If the optional Lower Feeder (Tray 2) is installed on your printer, you can use the following procedures to designate Tray 1 or 2 as the transparency tray.
  • Page 59 DESIGNATE CUSTOM PAPER SIZE To use the media tray for paper sizes other than letter, A4 or legal, you must set the paper size in the Control Panel. Follow the steps below to set the tray to one of the supported sizes. (Sizes not listed in the Control Panel menu can only be printed through the Manual Feed tray.

  • Page 60: Using The Optional Media Server

    4–18 T H E C O N T R O L P A N E L Using the Optional Media Server The Media Server, an optional disk drive that you can order and install, enables you to print PostScript and PCL 5C files directly at the printer from a standard High Density, 3.5-inch, MS DOS formatted disk, with a 1.4 MB maximum capacity.

  • Page 61: Print To File

    Print to File There may be times when you do not want to send your document directly to the printer. You may want to print your document using the Media Server or store your document as a print file (with the specific feature settings) to a hard drive.

  • Page 62: How To Print From The Media Server

    4–20 T H E C O N T R O L P A N E L How to Print From the Media Server You can print your file with the default settings or customize your own print settings. If you have saved the file with specific application settings, print using the Media Server Menu defaults.
  • Page 63 To print from the Media Server: 1. Create a PostScript or PCL 5C printer file. (You cannot print an application file at the Media Server. You must use the Print to File utility.) Save the printer file you created on a standard High Density, 3.5-inch, MS DOS formatted disk.
  • Page 64 4–22 T H E C O N T R O L P A N E L To print your file using customized settings: 1. Insert the disk into the Media Server’s disk drive as shown in Figure 4–2. 2. Press the Media Server button. The Message Display Window will display <SELECT FILE>.

  • Page 65: Chapter 5: Special C55 Printer Driver Options

    S P E C I A L C 5 5 C H A P T E R Special C55 Printer Driver Options PostScript vs. PCL 5C Printer Driver Feature Comparison PCL 5C Printer Driver Features PostScript Printer Driver Features ImageFix (Windows 95 PostScript) Your C55 printer offers many special features that are designed to produce the highest quality color and black &...
  • Page 66 5–2 S P E C I A L C 5 5 P R I N T E R The way these features are accessed depends on both the C55 printer driver that you are using and your operating system. Not all the features described in this chapter are available in all operating systems.

  • Page 67: Postscript Vs. Pcl 5C Printer Driver Feature Comparison

    PostScript vs. PCL 5C Printer Driver Feature Comparison Table 5–1: C55 Printer PCL 5C vs. PostScript Feature Xerox Intelligent Color 3.0 Expert Color Control Save Toner Edge Smoothing Enhanced Alignment Contone Fax Friendly Black ImageFix Fast Blue Black Overprint Collation...

  • Page 68: Pcl 5C Printer Driver Features

    PCL 5C Printer Driver Features Your C55 PCL 5C printer driver includes several unique features provided by Xerox. These unique features are provided to aid you in producing high quality color as well as black and white prints. For information on other features not described here, select Help in your driver.
  • Page 69 S P E C I A L GRAYSCALE Grayscale changes all of the colors of your document into black, white, and shades of gray. Use Grayscale when you do not need the distinction of color yet you want to maintain the detail of your document.

  • Page 70: Edge Smoothing (Xerox Features Tab)

    S P E C I A L C 5 5 P R I N T E R Edge Smoothing (Xerox Features tab) Edge Smoothing reduces the rough or jagged edges of black text and line art. Enhanced Alignment (Xerox Features tab) Your C55 color printer includes a new feature to deliver improved image quality.

  • Page 71: Document Halftones (Xerox Features Tab)

    You can choose from two Halftone Settings—Quad Dot and Smooth Screen. QUAD DOT Quad Dot is a patented Xerox technology which produces clear, well-defined pictures and graphics. It provides smoother fine lines with less visible grain.

  • Page 72: Expert Color Control

    5–8 S P E C I A L C 5 5 P R I N T E R Expert Color Control Expert Color Control enables you to fine-tune the colors on your printed document. NOTE: The Expert Color Control results will be much different between PostScript and PCL 5C due to the differences in the printer description languages.
  • Page 73 S P E C I A L COLOR BALANCE The scroll bars in the Color Balance allow you to adjust the range between contrasting colors. This feature enables you to adjust the amount of Red, Green, and Blue in the colors of your document. As you slide the bar to the right (the higher numerical values), the amount of color increases in the document overall.

  • Page 74: Save Settings

    5–10 S P E C I A L C 5 5 P R I N T E R Save Settings To duplicate at a later date all of the selections you made for your document in Color Settings, Document Halftone, Expert Color Control and Advanced Features, select the Save Settings button.

  • Page 75: Postscript Printer Driver Features

    Always select collation in the C55 printer driver. To avoid unexpected results, turn off collation in your application. Do NOT select collation in both the application and the Xerox printer driver, as duplication of sets may occur. Collation may work differently based on the available printer system.
  • Page 76 5–12 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S HOLD JOB Select Hold Job to delay printing for a set period of time, enabling you to get to the printer to load special media, or to print out confidential material.

  • Page 77: Color Settings

    Color Settings The options available for Color Settings are: INTELLIGENT COLOR Xerox Intelligent Color 3.0 automatically optimizes the appearance of your printed documents and simplifies the task of creating color documents by modifying the printer behavior so that different object types will be rendered in an optimal fashion.
  • Page 78 5–14 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S FAX FRIENDLY BLACK (POSTSCRIPT ONLY) Fax Friendly Black changes your color document to patterns of black and white.
  • Page 79 S P E C I A L SAVE TONER Save Toner reduces the toner consumption needed to print in color. The hues of each color do not change, but the colors are less saturated. Use Save Toner to decrease the overall toner consumption, produce lower cost prints, and provide draft copies of your document.

  • Page 80: Document Halftone

    5–16 S P E C I A L C 5 5 P R I N T E R Document Halftone QUAD DOT SMOOTH SCREEN NOTE: The Quad Dot and Smooth Screen halftone screens have been designed for optimum print quality and are identical in PostScript and PCL 5C.

  • Page 81: Expert Color Control

    S P E C I A L Expert Color Control Expert Color Control enables you to fine-tune the colors on your printed document. COLOR ADJUSTMENT In Color Adjustment, there are three slider bars you can use to make adjustments for lightness, contrast, and saturation. As you slide each bar, the numerical value for that bar is indicated in the box to the right of the bar.
  • Page 82 5–18 S P E C I A L C 5 5 P R I N T E R COLOR BALANCE The scroll bars in the Color Balance allow you to adjust the range between contrasting colors. The three bars indicate a range between Red and Cyan, Green and Magenta, and Blue and Yellow.

  • Page 83: Save Settings

    S P E C I A L Save Settings To duplicate at a later date all of the selections you made for your document in Color Settings, Document Halftone, Expert Color Control and Advanced Features, select the Save Settings button. When you select the Save Settings button, a dialog box will display.

  • Page 84: Advanced Features

    5–20 S P E C I A L C 5 5 P R I N T E R Advanced Features The Advanced features enable you to further fine-tune the images in your document. BLACK OVERPRINT (POSTSCRIPT ONLY) Select this feature to print black text and graphic objects over color backgrounds in order to overcome possible misregistration (thin white outlines around the black edges).

  • Page 85: Imagefix (Windows 95 Postscript Only)

    5–21 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S EDGE SMOOTHING Select this feature to reduce the rough or jagged edges of black text and line art.
  • Page 86 5–22 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S...

  • Page 87: Chapter 6: Troubleshooting

    C H A P T E R Troubleshooting Before You Begin Troubleshooting Error Messages How to Clear A Media Jam Print Defects Additional Sources of Troubleshooting Assistance This chapter provides information about preventing problems, and specific instructions for clearing media jams. It also contains tables showing detailed error messages and examples of print defects with suggested corrective actions.

  • Page 88: Before You Begin Troubleshooting

    6–2 T R O U B L E S H O O T I N G Before You Begin Troubleshooting If it becomes necessary for you to take corrective actions, note the following safety tips and then begin your troubleshooting by checking for possible hardware, software, and printer maintenance issues.

  • Page 89: Software

    Software Is the correct printer driver installed and selected for your printer configuration? (For example, do not use the Adobe PostScript driver with a non-PostScript enabled printer). Printer Maintenance An improperly seated tray or an open cover can delay your print job.

  • Page 90: Error Messages

    NOTE: If you encounter an error message that is not listed, consult the Technical Information Guide or if you are unable to clear the error with the suggested procedures listed in Table 6-1, call your Xerox Service Provider for assistance.
  • Page 91 Table 6–1: Error Messages Error Code and Explanation Message Displayed C1–CHECK TRAY 1 Tray 1 is not properly inserted into the printer. C2–CHECK TRAY 2 Tray 2 is not properly inserted into the printer. E1–TRAY 1 JAM A jam has occurred in Tray 1.
  • Page 92 6–6 T R O U B L E S H O O T I N G Table 6–1: Error Messages (continued) Error Code and Message Displayed E4–INPUT JAM OPEN PRINTER E5–FUSER JAM OPEN PRINTER E6–DRUM JAM OPEN PRINTER E7–PRINT DRUM JAM OPEN PRINTER Explanation Action to Take...
  • Page 93 Table 6–1: Error Messages (continued) Error Code and Message Displayed E8–OUTPUT JAM A jam has occurred in the output area. OPEN PRINTER E9–PLEASE CLOSE One or more of the printer PRINTER covers is open. F1–DISK ERROR The disk is not readable, not properly formatted, or not inserted properly into the Media Server.
  • Page 94 6–8 T R O U B L E S H O O T I N G Table 6–1: Error Messages (continued) Error Code and Message Displayed H1–HARD DISK ERROR H2–HARD DISK CONTROLLER ERROR H3–HARD DISK IS FULL JA–REPLACE OIL KIT J1–ADD YELLOW TONER J2–ADD MAGENTA...
  • Page 95 Table 6–1: Error Messages (continued) Error Code and Explanation Message Displayed J3–ADD CYAN The Cyan Toner level is TONER low. J4–ADD BLACK The Black Toner level is TONER low. J5–REPLACE COLOR The Color Developer has DEV. CARTRIDGE been depleted. J6–REPLACE BLACK The Black Developer has DEV.
  • Page 96 6–10 T R O U B L E S H O O T I N G Table 6–1: Error Messages (continued) Error Code and Message Displayed T0–POWER OFF/ON OR RESEAT FUSER T1–POWER OFF/ON OR RESEAT FUSER T2–POWER OFF/ON OR RESEAT FUSER W1–COLOR DEV MOD NEAR END OF USE W2–BLACK DEV MOD...

  • Page 97: How To Clear A Media Jam

    How to Clear A Media Jam This section describes the media jam areas and gives basic instructions for clearing jams in each of these areas. Use these instructions to safely remove jammed media from your printer. The printer is designed to automatically shut down when a jam occurs, but will resume your print job at the point at which it was interrupted after the jam has been cleared.

  • Page 98: Media Jam Areas

    6–12 T R O U B L E S H O O T I N G Media Jam Areas Figure 6–1 illustrates the four areas where a media jam might occur. Figure 6–1: Media Path Fuser/Output Area Transfer Drum/Print Drum Area Input/Transfer Drum Area Tray and Manual Feed Slot Area Grounding Roller...

  • Page 99: Fuser/Output Area Jam

    6–13 T R O U B L E S H O O T I N G Fuser/Output Area Jam (Error Codes E5, E8) Figure 6–2: Fuser/Output/Print Drum Area Jam 1. Open the Front Cover. (See page 2–10.) 2. Open the Fuser Cover. (See page 2–11.) 3.
  • Page 100 6–14 T R O U B L E S H O O T I N G 5. Reach into the Fuser area, and gently grasp the exposed corners of the jammed material. 6. Pull gently up and toward you until the material is completely dislodged.

  • Page 101: Input/Transfer Drum/Print Drum Area Jam

    Input/Transfer Drum/Print Drum Area Jam (Error Codes E4, E6, E7) Figure 6–3: Input/Transfer Drum/Print Drum Area Jam 1. Open the Front Cover. 2. Locate the lodged material by looking inside the Input/Transfer Drum area. 3. Reach into the Input/Transfer Drum area, and gently grasp the exposed corners of the jammed material.
  • Page 102 6–16 T R O U B L E S H O O T I N G 4. Pull gently up and toward you until the material is completely dislodged. 5. If the material has adhered to the Transfer Drum, peel it away from the drum surface.

  • Page 103: Tray/Manual Feed Slot Jam

    Tray/Manual Feed Slot Jam (Error Codes E1, E2, E3) Figure 6–4: Tray/Manual Feed Slot Jam 1. Remove Tray 1, Tray 2, or the Manual Feed Tray (as indicated by the error code) from the printer. 2. Grasp the exposed corners of the jammed material gently. 3.

  • Page 104: Print Defects

    6–18 T R O U B L E S H O O T I N G Print Defects Some common print defects, their causes, and potential remedies are described in Table 6–2. If you are unable to correct a print defect after you have followed the recommendations in Table 6–2, refer to the Technical Information Guide for additional help.
  • Page 105 Table 6–2: Print Defects and Potential Remedies Print Defect Common Causes Background Smudges– The printer is exposed to Unwanted black and/or direct sunlight. colored or shaded areas that appear on the page The printer is exposed to excessive temperature and/or humidity. The Print Drum Charger is dirty The Print Drum needs to...
  • Page 106 6–20 T R O U B L E S H O O T I N G Table 6–2: Print Defects and Potential Remedies (continued) Print Defect Light, Vertical Lines– Light areas (without color) that streak the page Common Causes Potential Remedies The Print Drum is Remove and inspect the scratched or damaged.
  • Page 107 Table 6–2: Print Defects and Potential Remedies (continued) Print Defect Common Causes Repeating Defects– 1. The Print Drum is Marks that recur scratched or damaged. uniformly: Once every page Every 3.5 inches 2. - Toner on the Fuser (89mm) Rollers. Every 2.5 inches - There is not enough (64mm)
  • Page 108 6–22 T R O U B L E S H O O T I N G Table 6–2: Print Defects and Potential Remedies (continued) Print Defect Missing Color– One or more colors that are missing from the print Print Defect Light Color–...
  • Page 109 Table 6–2: Print Defects and Potential Remedies (continued) Print Defect Common Causes Washed-out Areas– Incorrect or damaged Faded color areas that media has been used. appear randomly on the page If one color, the Developer needs replacement. If all colors, the Print Drum needs replacement.

  • Page 110: Additional Sources Of Troubleshooting Assistance

    User’s Guide or the On-Line Help system, you may need to contact your System Administrator or refer to the Technical Information Guide. For more complicated problems, contact your Xerox reseller or Xerox Support for assistance. Common Causes Potential Remedies The printer is not level.

  • Page 111: Chapter 7: Printer Maintenance

    C H A P T E R Printer Maintenance Regular Printer Maintenance Density and Color Balance Adjustment Procedure Cleaning Procedures This chapter describes the maintenance needs of your printer, explains how often these services are recommended, and gives instructions about how to perform general maintenance on your printer.

  • Page 112: Regular Printer Maintenance

    7–2 P R I N T E R M A I N T E N A N C E Regular Printer Maintenance Your C55 printer is designed to need very little ongoing maintenance other than the replacement of maintenance items as they reach end of use. It is recommended that maintenance items are replaced when the end of use warnings appear on the control panel to avoid untimely image quality problems.

  • Page 113: Density And Color Balance Adjustment Procedure

    Density and Color Balance Adjustment Procedure You may notice, over the course of using the printer, that colors may change. For example, reds may begin to take on a purple cast, or blues may take on a green cast. This happens during the normal use of a color printer and can be easily remedied by using the Density/Color Balance Adjustment procedure described below.
  • Page 114 The Color Balance Images, numbered 13-24 and the current setting, show variations of three color gray. Each of these circles contains gray with tints of other colors. Test Page Current Increase Current Increase abcdef abcdef abcdef abcdef Gray Reference Current Xerox Corporation, 1996 ver 1.3...

  • Page 115: What To Look For

    What To Look For There are basically three things to look for in examining the test print. 1. The Color Density and the Black Density are a matter of taste. The 30% halftones can be used to judge the current level and decide on a preference.

  • Page 116: Making An Adjustment

    7–6 P R I N T E R M A I N T E N A N C E Making an Adjustment Continue the process that you began in Step 6 (Printing a Test Page). When you print the Test Page, the <COLOR ADJUST> message is cleared and the <COLOR DENSITY>...

  • Page 117: Adjustment Recovery

    Adjustment Recovery While in the COLOR ADJUST routine you have two method of recovering previous settings: 1. You can chose to return to the values you had before you began the adjustment routine by pressing the Enter button when the menu item <CANCEL CHANGES>...

  • Page 118: Cleaning Procedures

    7–8 P R I N T E R M A I N T E N A N C E Cleaning Procedures The cleaning procedures described in this section will help you maintain the optimum print quality and minimize downtime of your C55 printer. Before you begin, be sure that you have a basic understanding of the parts of your printer.

  • Page 119: Cleaning The Grounding Roller And Feed Rollers

    Cleaning the Grounding Roller and Feed Rollers The interior rollers, located under the Front Cover, should be cleaned only if roller marks appear on prints. CAUTION: There is a small paper sensor switch in the bottom of the printer that is easily broken. Use extreme caution in this area to avoid damaging the printer.
  • Page 120 7–10 P R I N T E R M A I N T E N A N C E Follow these steps to clean the rollers. 1. Raise the Front cover. 2. Locate the Print Drum. CAUTION: When removing and inserting the Print Drum, do not allow the green drum to touch any parts of the printer.

  • Page 121: Chapter 8: Optional Equipment

    C H A P T E R Optional Equipment Available Optional Equipment How to Install Additional Memory Memory Upgrade Options Optional equipment is available which allows you to add special features to your printer or upgrade your printer system to meet your particular needs.

  • Page 122: Available Optional Equipment

    O P T I O N A L E Q U I P M E N T Available Optional Equipment To order any of the equipment listed below, call your authorized Xerox reseller. Table 8–1: Available Optional Equipment Optional Kits Adobe PostScript...
  • Page 123 Table 8–1: Available Optional Equipment (continued) Contents Optional Kits One Lower Lower Feeder Feeder assembly Universal Tray One - Media Universal Tray Tray One - Plug in Serial/ card LocalTalk Card One- Ethernet Card Ethernet Network Interface Plug in card O P T I O N A L E Q U I P M E N T Requirements...
  • Page 124 8–4 O P T I O N A L E Q U I P M E N T Table 8–1: Available Optional Equipment (continued) Optional Kits Token Ring Card Memory Upgrade Contents One - Provides network TokenRing capability utilizing Network IPX/SPX, TCP/IP, Interface DLC/LLC, SNMP and...

  • Page 125: How To Install Additional Memory

    How to Install Additional Memory You can increase the random access memory (RAM) of your C55 printer to a maximum of 64 megabytes (MB). More RAM increases the font capability and enhances the speed of data transfer and complex page processing. Certain memory amounts are required to support enhancements to your C55 printer.

  • Page 126: Memory Upgrade For The C55Mp

    8–6 O P T I O N A L E Q U I P M E N T Memory Upgrade for the C55mp Table 8–2: Typical C55mp Memory Upgrade Configuration TO UPGRADE TO 32 MB DRAM YOU MUST IN THESE COMBINATIONS INSTALL 8 MB DRAM * 8 MB in slot J8...
  • Page 127 SIMMs should be added in pairs by inserting them into slots contained in the pull-out panel on the rear of your printer. NOTE: The C55/C55mp configuration will already have two 8 MB memory SIMMs installed. 8–7 O P T I O N A L...

  • Page 128: Memory Installation Procedure

    8–8 O P T I O N A L E Q U I P M E N T Memory Installation Procedure NOTE: For additional information on memory configurations, see Table 8-3.

  • Page 129: Memory Upgrade Options

    O P T I O N A L E Q U I P M E N T Slot Slot Slot Comments 8 MB DRAM on board will turn off 8 MB DRAM on board will turn off Standard in C55/C55mp 8–9...
  • Page 130 8–10 O P T I O N A L E Q U I P M E N T...

  • Page 131: Chapter 9: Network Printer Services

    N E T W O R K C H A P T E R Network Printer Services Two print service utilities are available for the installation and management of your C55 printer -- CentreWare DP and CentreWare Internet Services. Each of these services provides you with the capability to easily and quickly accomplish the following tasks with your C55 printer from your workstation: Check printer status...
  • Page 132 CentreWare DP is a new generation of network print management software designed for the network administrator. It provides a single point of administration for all Xerox desktop and network printers, including your C55 printer. Thanks to the ease of point-and-click navigation, administrators will be able to install, connect, and configure the C55 printer on a network immediately and quickly.

  • Page 133: Safety Notes

    Maintenance Safety Operational Safety Ozone Safety The Xerox C55 color laser printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer.

  • Page 134: Electrical Safety

    S A F E T Y N O T E S Electrical Safety Use the power cord supplied with your C55 printer. Do not use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal. Plug the power cable directly into a properly grounded electrical outlet.
  • Page 135 If you notice unusual noises or odors, switch off the printer power immediately. Disconnect the power cable from the electrical outlet. Call an authorized Xerox service representative to correct the problem. If any of the following conditions occur, switch off the printer power immediately, disconnect the power cable, and call an authorized Xerox service representative.

  • Page 136: Laser Safety

    S A F E T Y N O T E S Laser Safety CAUTION: The use of controls or adjustments, or the performance of procedures other than those specified herein, may result in a hazardous radiation exposure. This equipment complies with all applicable safety standards. With specific regard to laser, the equipment complies with performance standards for laser products set by government agencies as a Class 1 laser product.

  • Page 137: Maintenance Safety

    Follow the maintenance procedures provided in Chapter 7. Operational Safety Your Xerox printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.
  • Page 138 S A F E T Y N O T E S Place the printer in a dust free area where the temperature range is 50 F to 90 F (10 C to 32 C) and the relative humidity is 15% to 85%.
  • Page 139 Follow the recommended procedure when moving the printer from one location to another. Do not put containers of coffee or other liquids onto the printer. Do not block or cover the slots and openings on the printer. Without adequate ventilation, the printer may overheat. WARNING: Be careful when working in areas identified with this warming symbol.

  • Page 140: Ozone Safety

    Providing the proper environmental parameters, as specified in the Operational Safety section of these Safety Notes, ensures that concentration levels meet safe limits. If you need additional information about ozone, request the Xerox publication, OZONE, 600P83222, from your Xerox Authorized Reseller or Xerox Support.

  • Page 141: Special Notices

    A P P E N D I X Special Notices FCC Notices... USA Certifications... Canadian European Markets Safety Extra Low Voltage Safety Approval S P E C I A l N O T I C E S...

  • Page 142: Radio Frequency

    S P E C I A L N O T I C E S FCC Notices…USA Radio Frequency BASE PRINTER AND BASE PRINTER WITH ETHERNET This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manuals, may cause interference with radio communications.
  • Page 143 N O T I C E S Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment. Shielded cables must be used with this equipment to maintain compliance with FCC regulations.

  • Page 144: European Markets

    Rank Xerox representative. Changes or modifications to this equipment not specifically approved by Rank Xerox Corporation may result in non-compliance with one or more of the directives listed above. Shielded cables must be used with this equipment to maintain compliance with the EMC directive (89/336/EEC).
  • Page 145 CISPR Configuration Base Printer Base Printer with Hard Drive Base Printer with Media Server Base Printer with Ethernet Base Printer with Token Ring Base Printer with Serial/LocalTalk S P E C I A l N O T I C E S Specification CISPR-B CISPR-B...

  • Page 146: Safety Extra Low Voltage Safety Approval

    Additions of customer-owned or third-party accessories attached to the system must meet or exceed the requirements listed above. Since this system consists of several modules requiring external connection, it must be installed per the Xerox Installation procedure.

  • Page 147: Specifications

    P R I N T E R A P P E N D I X Printer Technical Specifications Physical Specifications Environmental Specifications Electrical Specifications Performance Specifications Controller Specifications T E C H N I C A L S P E C I F I C A T I O N S...

  • Page 148: Physical Specifications

    P R I N T E R T E C H N I C A L S P E C I F I C A T I O N S Physical Specifications Dimensions (without Optional Lower Feeder) 18.5” (w) x 16.5” (d) x 16.5” (h) 470 mm (w) x 419 mm (d) x 419 (h) Weight (without Optional Lower Feeder) 89 lbs.

  • Page 149: Environmental Specifications

    Environmental Specifications Temperature Operating: 50 Storage: 14 Humidity Operating: 15% to 85% RH Storage: 10% to 90% RH Sound Level 54 dbA Running (Max.) 47 dbA Standby (Max.) Electrical Specifications Power Requirements 110–130V, 50/60 Hz, 15 A, 200–260V, 50/60 Hz, 10–15 A, Energy Star Compliant Power Consumption 300 W av.

  • Page 150: Performance Specifications

    Controller Specifications AMD 29040 RISC processor, operating at 50/25 MHz Memory 24 MB DRAM / 6 MB FLASH ROM Standard on C55/C55mp Upgradable to a maximum of 64 MB Printer Description Languages (PDL) Standard on C55: PCL 5C (Optional Adobe PS II Upgrade)
  • Page 151 Index Adobe PostScript Kit...5–2 as optional equipment...8–2 Advanced features (PostScript) ...5–20 Bi-directional printing ...2–5 Bitmaps Photo Color (PCL 5C) ...5–4 ImageFix (PostScript)...5–21 Black and White PCL 5C ...5–4 PostScript...5–11 Black Developer Unit location ...2–13 Black Overprint description ...5–20 PCL 5C / PostScript comparison...5–3 requirements ...8–2 Buttons (Control Panel) ...4–2 descriptions ...4–5...
  • Page 152 I N D E X Color Developer how to check status...4–15 Color Developer Unit location ...2–13 Color features printer drivers for ... 5–2 Color matching systems available for TS printers ... 2–6 with Unadjusted (PCL 5C)... 5–5 with Unadjusted (PostScript) ...5–15 Color Mode Options defaults...4–12 Color options...
  • Page 153 E1 - TRAY 1 JAM...6–17 E1 to E9 error codes...6–5 E2 - TRAY 2 JAM...6–17 E4 - INPUT JAM...6–15 E5 - FUSER JAM ...6–13 E6 - DRUM JAM...6–15 E7 - DRUM JAM...6–15 E8 - OUTPUT JAM ...6–13 Edge guide Manual Feed Tray ...3–12 media trays...3–4 Edge Smoothing PCL 5C ...5–6...
  • Page 154 I N D E X H1 to H3 error codes ... 6–8 Halftone Settings PCL 5C ... 5–7 PostScript...5–16 Hard Drive as optional equipment... 8–2 Help, On-line ... 1–7 Hold Job... 4–5 PCL 5C ... 5–6 ImageFix ...5–21 PCL 5C / PostScript comparison... 5–3 IMAGING ...4–12 defaults...4–12 Indicator lights...
  • Page 155 how to attach...3–10 Manuals for C55 printer ...1–7 Media envelopes ...3–3 for use in Manual Feed Slot...3–3 for use in trays...3–2 labels...3–3 paper...3–2 transparencies ...3–3 Media Exit Area location ...2–8 MEDIA MENU ...4–10 Media Server ...4–12 application-specific settings with...4–22 as optional equipment...8–2 description ...4–18 how to print from ...4–20 location ...2–8...
  • Page 156 I N D E X for use in trays... 3–2 loading in Manual Feed Slot...3–11 loading in tray ... 3–4 orientation in tray... 3–5 Paper size adjustment for in trays... 3–4 Parallel port ...2–10 Parts external ... 2–8 internal...2–13 PAUSED ... 4–5 PCL 5C color options...
  • Page 157 RS232 Serial Connector...2–10 Safety for troubleshooting ...6–2 Safety Certification label...2–9 Saturation Color Adjustment (PCL 5C) ...5–8 Color Adjustment (PostScript)...5–17 Save Settings PCL 5C ...5–10 PostScript...5–19 Save Toner PCL 5C / PostScript comparison...5–3 print mode (PCL 5C)...5–5 print mode (PostScript) ...5–15 Select button ...4–6 Serial Number location ...2–13...
  • Page 158 Adobe Kit... 5–2 Media Server...4–18 memory ...8–1, 8–4 PostScript...4–19 Use Application Color Space...5–20 Vivid Color PCL 5C ... 5–4 PostScript...5–13 Voltage Information label ... 2–9 W1 to W5 error codes ...6–10 Xerox Intelligent Color 3.0 PCL 5C / PostScript comparison... 5–3...

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