Troubleshooting; Replacement Parts And Accessories - Bose In-Ear Headphones Owner's Manual

Cleaning
Your headphones may require periodic cleaning:
• Ear tips: First, remove them from the headphones and wash the tips with a
mild detergent and water. Make sure you thoroughly rinse and dry them
before putting them back on the headphones.
• Headphone nozzles: Clean the nozzles only with a dry, soft cotton swab or
equivalent. Never insert any cleaning tool into the nozzle opening.
• Lanyard: Detach lanyard and wash with mild soap and water.
WARNINGS:
• Contains small parts which may be a choking hazard. Not suitable for children
under age 3.
• This product contains magnetic material.
• Long-term exposure to loud music may cause hearing damage. It is best to
avoid high volume levels when using headphones, especially for extended
periods.
• Do not use these headphones when operating a motor vehicle on a public road,
or where the inability to hear outside sounds may present a danger to you or
others.
CAUTIONS:
• Sounds that you rely on as reminders or warnings may have an unfamiliar
character when using headphones. Be aware of how these sounds may vary
in character so you can recognize them as needed.
• Do not drop, sit on, or allow the headphones to be immersed in water.
This product conforms to the EMC Directive 89/336/EEC.
The complete Declaration of Conformity can be found at
www.Bose.com/compliance.

Troubleshooting

If you experience any trouble using your headphones, try the following trouble-
shooting instructions. If you still need help, see the contact information on the
inside back cover for assistance in your area.
Problem
No audio/
Intermittent
Excessive
bass
Low volume/
poor audio
Eartips
falling off
Lost eartip

Replacement parts and accessories

Accessories or replacement parts can be ordered through Bose Customer
Service. See the contact information for your area included in this guide.
For replacement ear tips, call 1-800-819-7032 (US only).
• Carrying case
• Ear tips (S/M/L)
• Stability enhancement accessories
What to do
Make sure that the headphone plug is securely connected
to the headphone jack (not the line out jack) of the audio
device.
Turn off any bass boost or other audio enhancement
features on the audio source.
Turn off any "sound checker" or other audio signal altering
features on the audio source.
Make sure to securely attach the eartips on the tip and
housing and pressing the tip into place.
Contact the service representatives appropriate for your
region (on back page) to order replacements.