Table of Contents
Advertisement
au IC Card
The au IC card is lent to you by au. In case of loss or
damage, the card will be replaced at your expense. When
malfunction is suspected, or in case of theft or loss, contact
an au shop or Toyota store dealing in au.
auスマートサポート (au Smart Support)
The Bene ts of auスマートサポート
(au Smart Support)
Telephone support from the au Smart Support center is
available 24 hours, 365 days a year
operation by support staff using the "遠隔操作サポー ト
(Remote Support)" application.
And, you can enjoy other services and privileges that
allow you to use your smartphone worry-free, such as "ス
マホ訪問サポー ト (Smartphone Visit Support) (requires
additional fee)" where service staff can make a service
*2
visit
and explain in detail how to make initial settings,
basic operation, and how to use popular applications, as
well as a free gift "使い方ガイ ド本 (Usage Guide)
understand even by those new to smartphones.
Subscription application required. For usage fee and other
details, check on the au homepage (https://www.au.com/).
*1 Service between 10 pm and next-day 9 am requires reservation.
*2 Service visits limited to address given in your subscription contract.
*3 Guide is a limited one-time gift.
*1
, and allows remote
" , easy to
*3
◎ When using "遠隔操作サポー ト (Remote Support)" , also
refer to "Using 遠隔操作サポー ト (Remote Support)"
(▶P. 73).
遠隔操作サポート (Remote Support)
When you inquire about smartphone operation, the operator
is able to access your smartphone and view the same
screen with you, and directly assist you with operation.
* Using this service requires subscription to any of auスマー トサポー ト (au
Smart Support), auスマー トパス (au Smart Pass), auスマー トパスプレミア
ム (au Smart Pass Premium), or 故障紛失サポー ト (Repair and Delivery
Support).
Using 遠隔操作サポート (Remote
Support)
1
Make an inquiry to Customer Center or
the au Smart Support center
au Smart Pass members should call 157 (area code
not required) (from an au phone/toll free) or
7-111 (from a non-au phone or general subscriber
phone/toll free).
auスマー トサポー ト (au Smart Support) members
should call the "専任チーム専用番号 (Dedicated Team
Phone Number)" indicated on their membership card
sent after subscribing to au Smart Support.
0077-
73
Advertisement
Table of Contents
