Whirlpool DU9450XT Use & Care Manual page 17

If you need service or assistance,
we suggest you follow these steps:
1.
Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
if your dishwasher will not run, or stops during
a cycle:
l
Is the door tightly closed and securely
latched?
l
Has the cycle been correctly set?
l
Is the water turned on?
l
Have you checked your home's main fuses or
circuit breaker box?
l
Is the dishwasher wired into a live circuit with
the proper voltage?
l
If the motor has stopped because of an over-
load, it will automatically reset itself within a
few minutes. If the motor does not start, call for
service.
l
Is the delay feature on?
If your dishwasher seems to run too long:
l
Are you using the POTS & PANS Cycle or HI-
TEMP Washing Option? Is the dishwasher wait-
ing for water to heat?
If water remains in ihe dishwasher:
l
Has the cycle completed?
l
A small amount of remaining water is normal.
l
Is drain air gap or drain hose clogged?
if detergent remains in the covered detergent
cup:
l
Is the bottom rack in backwards? (The rack
bumpers should be at the front.)
l
Is the dishwasher detergent fresh and dry with-
out lumps?
l
Is the cycle completed?
if white residue appears on front of access
panel:
l
Is more detergent being used than needed?
See page 7 for recommended amounts of
detergent.
l
Some liquid detergents develop excess foam
and build up on exterior of access panel. Try a
different brand to reduce foaming and elimi-
nate build-up.
if you hear grinding, grating, crunching, buzz-
ing sounds:
l
A hard object has probably entered the
POWER CLEAN'" Module. The sound should
stop when the object is ground up.
If the WATER HEATING Signal light flashes:
.
.
Have you run water at the nearest sink before
starting dishwasher?
Is water temperature at least 140°F (6O"C)? Set
water heater thermostat to a higher setting.
if signal lights flash and the dishwasher stops
or will not run:
l
Has there been a power failure?
l
Is the cycle pause feature on? [See page 11.)
If control pads don't work:
l
Is the lock-out feature on? (See page 12).
If the beep does not sound when pads are
pressed:
l
Has the sound signal been turned off? (See
page 12.)
2. If you need assistance%.
Call Whirlpool COOL-LINE@ service assist-
ance telephone number. Dial free from any-
where in the U.S.:
1-800-253-1301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain sat-
isfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in
your correspondence.
3.
If you need service:..
-=L;
Whirlpool has a nationwide
y network
whi+l ,Eok, WhirlpoolSM
of
authorized
service com-
panies Whirlpool
service
technicians are trained to fulfill
the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the authorized Whirlpool service
company in your area, call our COOL-LINE'"
service assistance telephone number [see Step
2) or look in your telephone directory Yellow
Pages under:
AWLlANCES - nO"SEHOLD - ELECTRICAL AWLlANCES -
MAJOR-SERVICE & REPAlR MAJOR - REPAIRwiG (L PARTS
SE,~",~'E ~'I,M/'AN,RS
XYZ SERVICE co
123 MAPLE 999-9999
*When requesting assistance, please provide:
model number, serial number, date of pur-
chase, and a complete description of the
problem. This information is needed in order to
better respond to your request.
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