Orion Network Pro RTX2 User Manual page 30

Call Orion Power Systems at 877-385-1654 for long runtime applications
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Orion Power Systems Service and Technical Support
If you have any problems or questions with the UPS, call your local distributor or Orion Power
Systems technical support at the following telephone number:
In the United States: 1-877-385-1654
Please have the following information ready when you call:
- Model number and Serial number
- Description of failure or problem
- Date of failure or problem
- Customer contact information and return address
If repair is necessary, you will be given a Returned Material Authorization (RMA) number. The
RMA number must appear on the outside of the box and on the Bill Of Lading. Original
packaging should be used if available. Systems that get damaged in transit as a result of
improper packaging are not covered under warranty. A replacement or repair unit will be
shipped, freight prepaid for all units under warranty.
NOTE: For critical applications, immediate replacement may be available.
Product Registration
Product Registration is required to activate the load protection guarantee for your Orion
Power UPS. Registering your product also allows Orion Power Systems to communicate
product updates, features, and warranty issues.
Please register your product online at:
http://www.orionpowersystems.com/product-registration.html
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